InMoment XI
AUGUST 9, 2024
Think of your favorite clothing brand. Why is that brand your favorite? It is probably because you enjoy their clothes, but also because every time you buy something it is an easy, enjoyable process. The way you feel about that brand is because of the customer experience you have every time you make a purchase. The customer experience you have with a brand will cause you to be a lifelong customer, or never shop there again.
Beyond Philosophy
AUGUST 9, 2024
Friction occurs when a customer has to work or think hard during an experience. Many times, friction is accidental or the result of organizational apathy. In these instances, friction is a bad thing. Friction is rarely a good thing in a Customer Experience. However, there are times when it can be beneficial. For example, when your bank uses two-factor authentication to ensure you are who you say you are.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
BirdEye
AUGUST 9, 2024
A business’s online presence and reputation are crucial for attracting customers. A strong online reputation directly impacts revenue, making it essential to choose the right provider. That is where platforms like Birdeye and Reputation step in. But which one to pick in the Birdeye vs. Reputation.com contest? For location-based businesses of all sizes, Birdeye’s AI-powered tools and all-in-one solutions for reputation, social media, and customer experience management make it the superior c
Adrian Swinscoe
AUGUST 9, 2024
This is a guest post from Mike Adams OBE , founder of EnableAll. In just under a year, the European Accessibility Act will become law as […] The post Countdown to Inclusion: What to expect from the European Accessibility Act first appeared on Adrian Swinscoe.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Help Scout
AUGUST 9, 2024
Help Scout’s team weighs in on what customer service really means. Explore how effective support drives product success, empowers customers, and showcases company values.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
AWS Machine Learning
AUGUST 9, 2024
This post is co-written by Kevin Plexico and Shakun Vohra from Deltek. Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. Retrieval Augmented Generation (RAG) has emerged as a leading method for using the power of large language models (LLMs) to interact with documents in natural language.
SurveySensum
AUGUST 9, 2024
Imagine receiving a product satisfaction survey with too many questions and no engaging elements like images or gamifying elements – so boring, right? Let’s add a bit of spice and make survey designs interesting! Incorporating engaging visual elements like images not only captures attention but also makes surveys more enjoyable and enables respondents to answer quickly and accurately.
Expert insights. Personalized for you.
295 
Let's personalize your content