Beyond Philosophy

OCTOBER 18, 2024

Hurricane Debbie dumped 17 inches of water in Colin’s home. It was a traumatic experience, from wading through the murky water to the neighbor’s house—hoping not to encounter the alligators that usually hang out nearby—to watching a team of 12 recovery professionals sweeping through and gutting what remained inside after the water subsided. The experience has been emotionally draining, especially since they didn’t have flood insurance, making the cost of repairs overwhelming.

Self Service 88

Self Service How To Insurance Customers 88

Kapta Customer Success

OCTOBER 18, 2024

The High Cost of Low Empathy in Account Teams Acquiring a new client is 5 to 25 times more expensive than retaining an existing one. This stark statistic highlights the immense value of nurturing strong client relationships built on empathy and emotional intelligence. When sales and cs teams lack these crucial skills, it leads to conflict, misunderstandings, and ultimately, client churn.

Training 59

Training Sales Customer Success Leadership 59

CSM Magazine

OCTOBER 18, 2024

Generative AI continues to take the world by storm. With the ability to generate human-like content such as text, speech, images and video, this groundbreaking technology will revolutionise customer experience (CX) like never before. As explained in Sabio’s new ebook – entitled ‘ Revolutionising the Customer Experience ‘ – Generative AI represents an exciting “second wave” of AI advancement, building on earlier innovations in machine learning focused purely on

Customer Experience 52

Customer Experience eBook Chatbots Groups 52

SurveySensum

OCTOBER 18, 2024

How do you ensure that your surveys gather the MOST RELEVANT feedback? — With Embedded Surveys But, what exactly are embedded surveys and how do they actually impact your response rates while optimizing your feedback collection? Well, let’s find out! What Are Embedded Surveys? Embedded surveys are a type of customer survey that can be seamlessly embedded within a website, email, or app, allowing respondents to answer questions without switching to different platforms.

Survey 52

Survey Feedback NPS Tools 52

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

CSM Magazine

OCTOBER 18, 2024

The digital age has ushered in a new era of customer expectations. Consumers now demand more than just quality products or services; they crave experiences tailored to their unique preferences and needs. This shift has placed personalization at the forefront of successful business strategies, transforming how companies interact with their customers across every touchpoint.

Loyalty 52

Loyalty Customer Experience CRM e-support 52

Forrester's Customer Insights

OCTOBER 18, 2024

We launched our genAI tool, Izola, one year ago today with the goal of helping clients accelerate progress on their top initiatives. To celebrate Izola’s birthday, we’re thrilled to share a few of the ways that our clients are deriving value.

Tools 55

Tools Customer Centricity Customers 55

Brandwatch CX

OCTOBER 18, 2024

Discover the best social media marketing tools to streamline your strategy, save time, and boost results across all major platforms. Explore top picks now.

Social Media 52

Social Media Tools Marketing Strategy 52

Amplifai Coaching Category

OCTOBER 18, 2024

What is Gamification? Learn the definition, elements, applications, benefits, limitations, and future trends.

Gamification 40

Gamification Trends 40

Forrester's Customer Insights

OCTOBER 18, 2024

Meet Brian Hopkins who is starting his new role as VP, Emerging Technology & Principal Analyst at Forrester, where I'll focus on the transformative impact of artificial intelligence within our Data, AI, and Analytics service. This journey begins with insights from our upcoming report on investment strategies, aimed at helping organizations navigate the complexities of AI to drive real, measurable value.

Analytics 29

Analytics Measurement Technology Report 29

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Connections

AWS Machine Learning

OCTOBER 18, 2024

This post is co-written Rodrigo Amaral, Ashwin Murthy and Meghan Stronach from Qualcomm. In this post, we introduce an innovative solution for end-to-end model customization and deployment at the edge using Amazon SageMaker and Qualcomm AI Hub. This seamless cloud-to-edge AI development experience will enable developers to create optimized, highly performant, and custom managed machine learning solutions where you can bring you own model (BYOM) and bring your own data (BYOD) to meet varied busin

Training 78

Training Effort Score Data Policies 78