InMoment XI

FEBRUARY 13, 2024

Market research and market segmentation is a crucial part of launching any campaign or product. One part of this process that is often overlooked is how market segments are developed. It is important to use proper sampling techniques to gain the most accurate market segmentation results. One of these techniques is stratified sampling. Stratified sampling provides businesses with a nuanced understanding of customer preferences and behaviors within each segment, allowing for the development of per

Customer Experience 195

Customer Experience Groups Resources Customers 195

C3Centricity

FEBRUARY 13, 2024

Last week I spoke about the importance of actioning customer feedback. I want to continue this topic focussing on using the information for continuous improvement of the brands and services you offer. The Custometrs’ Need for Continuous Improvement The only constant in business today is change! And customers expect businesses to be constantly adapting and preparing for their future needs.

Customer Insights 287

Customer Insights Feedback Social Media Culture 287

Lumoa

FEBRUARY 13, 2024

Lumoa’s biggest features for 2023 Another year down! Crazy how time flies. And Lumoa has been flying by as well, with over 1000+ tickets released this year aimed at improving how Lumoa works – based on your feedback! So let’s get started counting down our top features of the year, starting with… GPT Summaries Lumoa can now summarize thousands of feedback at the push of a button: Save time – No longer need to read feedback one by one Reporting made easy – C

Knowledge Base 195

Knowledge Base Groups Feedback Data 195

Experience Investigators by 360Connext

FEBRUARY 13, 2024

Ready to navigate the choppy waters of customer expectations? Take a seat with Jeannie Walters as we chart a course through the complex seas of customer experience management challenges. In this episode of Experience Action, we tackle the pressing issue of meeting and exceeding client expectations, even when industry woes like staff shortages and technology hiccups threaten to sink our ships.

Customer Expectations 143

Customer Expectations Customer Experience Strategy Course 143

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

ShepHyken

FEBRUARY 13, 2024

Functionality versus customer experience: Do they belong together? Yes! And here’s a story to make the point:  Two guys are buying new cars. One buys a Ford EcoSport, and the other buys a Ferrari Roma. The Ford costs about $25,000. The Ferrari costs about $250,000 – 10 times more! Both guys live in the same neighborhood. They both drive downtown to work.

Customer Experience 144

Customer Experience Transportation Hotels Airlines 144

Totango

FEBRUARY 13, 2024

On this Valentine’s Day, we’re excited to share in the love ! TrustRadius—a platform designed to deliver the most credible resources to help technology buyers confidently make decisions—compared mentions of “love” in all its (grammatical) forms and reviews received for 28,600+ products in 825+ categories and named Totango one of 101 most loved software products!

Customer Journeys 109

Customer Journeys NPS System Customer Success 109

AWS Machine Learning

FEBRUARY 13, 2024

This post is co-written with Santosh Waddi and Nanda Kishore Thatikonda from BigBasket. BigBasket is India’s largest online food and grocery store. They operate in multiple ecommerce channels such as quick commerce, slotted delivery, and daily subscriptions. You can also buy from their physical stores and vending machines. They offer a large assortment of over 50,000 products across 1,000 brands, and are operating in more than 500 cities and towns.

Training 124

Training Gamification Data Innovation 124

West Monroe

FEBRUARY 13, 2024

Listen to "The Digital Stadium: How the New Fan Experience Can Drive Revenue" on Spreaker. About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Technology 98

Brandwatch CX

FEBRUARY 13, 2024

There’s no room for empty slots on your social media content calendar this March. Gear up for Daylight Savings, International Waffle Day, Easter, and more.

Social Media 97

Social Media 97

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

Playvox

FEBRUARY 13, 2024

In an economy that’s pitched more than a few curveballs over the last five years, retaining and growing a loyal customer base is consistently a winning business strategy. As a contact center leader, the top agents you hire, train, and manage are the clutch players. They are among your organization’s most valuable assets, and you depend on them to deliver loyalty-building customer experiences every day, with every interaction.

Contact Center 88

Contact Center Gamification Measurement Training 88

The DiJulius Group

FEBRUARY 13, 2024

Do Your Customers Love You? Forbes’ latest ranking, “Best Customer Service,” highlights the companies that, according to consumer feedback, stand out in delivering exceptional service in the United States. “Customer service is one of those areas that has historically been viewed as a cost, but our data shows that there’s an opportunity to view it.

Company 87

Company Customer Service How To Groups 87

Cyara

FEBRUARY 13, 2024

Today, we’re thrilled to announce a new, industry-first solution to this challenging situation for contact centers with outbound call line identification (CLIs) serving your customers around the world. Cyara Number Trust is the first purpose-built solution that offers organizations a streamlined and faster way to conduct full, end-to-end tests across every major global, mobile network, covering all of the main third-party spam filters.

Contact Center 76

Contact Center Insurance Healthcare Travel 76

Helpware

FEBRUARY 13, 2024

Understanding customers' needs is the main aim of customer service automation. Modern businesses are on the lookout for new methods that will make their customer support more personalized and tailored. Even simple but AI-powered customer feedback surveys can help your business improve your customer care process and become better than your competitors.

Self Service 83

Self Service Examples Customer Service Customer Care 83

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

dscout People Nerds

FEBRUARY 13, 2024

Use these tactics to re-engage your participants, uncover fresh perspectives, and introduce a new angle to explore during analysis.

Analysis 97

Analysis Engagement 97

BirdEye

FEBRUARY 13, 2024

With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right.

Marketing 59

Marketing Social Media How To Healthcare 59

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. The drastic changes of the past few decades have caused a complete shift to high-tech modern solutions, where software has become key in transforming day-to-day call center operations.

Call Center 59

Call Center Self Service Software Contact Center 59

Optimove

FEBRUARY 13, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Valentine’s Day is a reminder to rekindle the love story between a brand and its customers. Optimove’s most captivating features – Opti-X and real-time – can reignite the spark. These magical tools help increase response rates, return on investment (ROI), customer engagement, loyalty, and retention.

Return on Investment 59

Return on Investment Loyalty Tips Groups 59

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Brandwatch CX

FEBRUARY 13, 2024

There’s no room for empty slots on your social media content calendar this March. Gear up for Daylight Savings, International Waffle Day, Easter, and more.

Social Media 59

Social Media 59

Zonka Feedback

FEBRUARY 13, 2024

Emotion detection enables businesses to identify customer sentiments from feedback. Using emotional insights, businesses can find ways to delight them.

Feedback 59

Feedback Customers Management 59

Strativity

FEBRUARY 13, 2024

A segmentation’s life depends on how quickly the category and your strategic priorities are changing. We share if you should retire, refresh or retain your market segmentation.

Marketing 52

Marketing 52

Circular Edge

FEBRUARY 13, 2024

Journey to the Cloud - From Concept to Adoption Wednesday, February 14 Essentials of Cloud Foundations Aligning Business Objectives with Cloud Strategy Case Study of a successful Adoption Business Plan for Cloud Adoption Recommended for Technical, Business Analyst, IT Executive (Director, Vice President), etc.

Case Study 52

Case Study Study Strategy 52

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Tools

Strativity

FEBRUARY 13, 2024

A segmentation’s life depends on how quickly the category and your strategic priorities are changing. We share if you should retire, refresh or retain your market segmentation.

Marketing 52

Marketing 52

Circular Edge

FEBRUARY 13, 2024

Journey to the Cloud - Vendor Selection Strategy Join live: Wednesday, March 13, 1pm Eastern Blue Print for deploying applications in cloud infrastructure Compare and contrast services in each cloud with respect to application footprint Cost comparison and other factors Regulatory and Compliance considerations Recommended for Technical, Business Analyst, IT Executive (Director, Vice President), etc.

Strategy 52

Strategy Comparison 52

Amplifai Coaching Category

FEBRUARY 13, 2024

Discover how FCR enhances operational efficiency, cost savings, agent retention, and customer satisfaction. Gain insights into strategies for improving your call center's FCR, sidestepping common mistakes, and leveraging AI Coaching software for transformative results.

First Call Resolution 52

First Call Resolution Call Center Customer Satisfaction Software 52

Circular Edge

FEBRUARY 13, 2024

Journey to the Cloud - From Concept to Adoption Wednesday, February 14 Essentials of Cloud Foundations Aligning Business Objectives with Cloud Strategy Case Study of a successful Adoption Business Plan for Cloud Adoption Recommended for Technical, Business Analyst, IT Executive (Director, Vice President), etc.

Case Study 52

Case Study Study Strategy 52

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Connections

CSM Magazine

FEBRUARY 13, 2024

In the spirit of St. Valentine’s Day, it’s the perfect occasion to fall in love with exceptional customer service practices that make your clients swoon. As a customer service manager, you’re in a unique position to foster relationships that leave a lasting impression of warmth and personalized care, making every interaction feel like a St.

Customer Service Strategies 52

Customer Service Strategies Customer Service Strategy Tips 52

Circular Edge

FEBRUARY 13, 2024

Journey to the Cloud - Vendor Selection Strategy Wednesday, March 13 Blue Print for deploying applications in cloud infrastructure Compare and contrast services in each cloud with respect to application footprint Cost comparison and other factors Regulatory and Compliance considerations Recommended for Technical, Business Analyst, IT Executive (Director, Vice President), etc.

Strategy 52

Strategy Comparison 52

CSM Magazine

FEBRUARY 13, 2024

In the rapidly evolving world of online gambling, Mostbet stands out as a premier sports betting app, offering an extensive array of betting options to enthusiasts around the globe. From the excitement of live betting to the convenience of a user-friendly mobile app, Mostbet caters to both seasoned bettors and newcomers alike. This comprehensive platform not only provides a wide variety of sports and events to place bets on but also ensures that users can enjoy an engaging and dynamic betting ex

Sports 52

Sports User Experience Innovation Engagement 52