InMoment XI

FEBRUARY 13, 2024

Market research and market segmentation is a crucial part of launching any campaign or product. One part of this process that is often overlooked is how market segments are developed. It is important to use proper sampling techniques to gain the most accurate market segmentation results. One of these techniques is stratified sampling. Stratified sampling provides businesses with a nuanced understanding of customer preferences and behaviors within each segment, allowing for the development of per

Customer Experience 195

Customer Experience Groups Resources Customers 195

C3Centricity

FEBRUARY 13, 2024

Last week I spoke about the importance of actioning customer feedback. I want to continue this topic focussing on using the information for continuous improvement of the brands and services you offer. The Custometrs’ Need for Continuous Improvement The only constant in business today is change! And customers expect businesses to be constantly adapting and preparing for their future needs.

Customer Insights 296

Customer Insights Feedback Social Media Culture 296

Lumoa

FEBRUARY 13, 2024

Lumoa’s biggest features for 2023 Another year down! Crazy how time flies. And Lumoa has been flying by as well, with over 1000+ tickets released this year aimed at improving how Lumoa works – based on your feedback! So let’s get started counting down our top features of the year, starting with… GPT Summaries Lumoa can now summarize thousands of feedback at the push of a button: Save time – No longer need to read feedback one by one Reporting made easy – C

Knowledge Base 195

Knowledge Base Groups Feedback Data 195

ShepHyken

FEBRUARY 13, 2024

Functionality versus customer experience: Do they belong together? Yes! And here’s a story to make the point:  Two guys are buying new cars. One buys a Ford EcoSport, and the other buys a Ferrari Roma. The Ford costs about $25,000. The Ferrari costs about $250,000 – 10 times more! Both guys live in the same neighborhood. They both drive downtown to work.

Customer Experience 145

Customer Experience Transportation Hotels Airlines 145

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

ROI

Experience Investigators by 360Connext

FEBRUARY 13, 2024

Ready to navigate the choppy waters of customer expectations? Take a seat with Jeannie Walters as we chart a course through the complex seas of customer experience management challenges. In this episode of Experience Action, we tackle the pressing issue of meeting and exceeding client expectations, even when industry woes like staff shortages and technology hiccups threaten to sink our ships.

Customer Expectations 143

Customer Expectations Customer Experience Strategy Course 143

Totango

FEBRUARY 13, 2024

On this Valentine’s Day, we’re excited to share in the love ! TrustRadius—a platform designed to deliver the most credible resources to help technology buyers confidently make decisions—compared mentions of “love” in all its (grammatical) forms and reviews received for 28,600+ products in 825+ categories and named Totango one of 101 most loved software products!

Customer Journeys 112

Customer Journeys NPS Customer Success System 112

AWS Machine Learning

FEBRUARY 13, 2024

Amazon SageMaker Feature Store is a fully managed, purpose-built repository to store, share, and manage features for machine learning (ML) models. Features are inputs to ML models used during training and inference. For example, in an application that recommends a music playlist, features could include song ratings, listening duration, and listener demographics.

Government 126

Government Groups Resources Consumers 126

West Monroe

FEBRUARY 13, 2024

Listen to "The Digital Stadium: How the New Fan Experience Can Drive Revenue" on Spreaker. About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Technology 98

The DiJulius Group

FEBRUARY 13, 2024

Do Your Customers Love You? Forbes’ latest ranking, “Best Customer Service,” highlights the companies that, according to consumer feedback, stand out in delivering exceptional service in the United States. “Customer service is one of those areas that has historically been viewed as a cost, but our data shows that there’s an opportunity to view it.

Company 98

Company Customer Service How To Groups 98

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Marketing

Brandwatch CX

FEBRUARY 13, 2024

There’s no room for empty slots on your social media content calendar this March. Gear up for Daylight Savings, International Waffle Day, Easter, and more.

Social Media 97

Social Media 97

dscout People Nerds

FEBRUARY 13, 2024

Use these tactics to re-engage your participants, uncover fresh perspectives, and introduce a new angle to explore during analysis.

Analysis 97

Analysis Engagement 97

Playvox

FEBRUARY 13, 2024

In an economy that’s pitched more than a few curveballs over the last five years, retaining and growing a loyal customer base is consistently a winning business strategy. As a contact center leader, the top agents you hire, train, and manage are the clutch players. They are among your organization’s most valuable assets, and you depend on them to deliver loyalty-building customer experiences every day, with every interaction.

Contact Center 88

Contact Center Gamification Measurement Training 88

Helpware

FEBRUARY 13, 2024

Understanding customers' needs is the main aim of customer service automation. Modern businesses are on the lookout for new methods that will make their customer support more personalized and tailored. Even simple but AI-powered customer feedback surveys can help your business improve your customer care process and become better than your competitors.

Self Service 82

Self Service Examples Customer Service Customer Care 82

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

Michel Falcon Experience

FEBRUARY 13, 2024

Play Video

How To 78

How To Video 78

Cyara

FEBRUARY 13, 2024

Today, we’re thrilled to announce a new, industry-first solution to this challenging situation for contact centers with outbound call line identification (CLIs) serving your customers around the world. Cyara Number Trust is the first purpose-built solution that offers organizations a streamlined and faster way to conduct full, end-to-end tests across every major global, mobile network, covering all of the main third-party spam filters.

Contact Center 76

Contact Center Insurance Healthcare Travel 76

Brandwatch CX

FEBRUARY 13, 2024

There’s no room for empty slots on your social media content calendar this March. Gear up for Daylight Savings, International Waffle Day, Easter, and more.

Social Media 59

Social Media 59

BirdEye

FEBRUARY 13, 2024

With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right.

Marketing 59

Marketing Social Media How To Healthcare 59

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

Sales

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. The drastic changes of the past few decades have caused a complete shift to high-tech modern solutions, where software has become key in transforming day-to-day call center operations.

Call Center 59

Call Center Self Service Software Contact Center 59

Optimove

FEBRUARY 13, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Valentine’s Day is a reminder to rekindle the love story between a brand and its customers. Optimove’s most captivating features – Opti-X and real-time – can reignite the spark. These magical tools help increase response rates, return on investment (ROI), customer engagement, loyalty, and retention.

Return on Investment 59

Return on Investment Loyalty Tips Groups 59

Zonka Feedback

FEBRUARY 13, 2024

Emotion detection enables businesses to identify customer sentiments from feedback. Using emotional insights, businesses can find ways to delight them.

Feedback 59

Feedback Customers Management 59

Forrester's Customer Insights

FEBRUARY 13, 2024

Style matters when running IT: too slow, and your business misses out on market opportunities; too fast, and you’re transforming operations that the business can’t fully utilize. Learn how the optimal balance of IT capabilities will let you run high-performance IT — the pursuit of continuously improving business results through technology.

Technology 57

Technology Marketing Data 57

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Employee Experience

Strativity

FEBRUARY 13, 2024

A segmentation’s life depends on how quickly the category and your strategic priorities are changing. We share if you should retire, refresh or retain your market segmentation.

Marketing 52

Marketing 52

Forrester's Customer Insights

FEBRUARY 13, 2024

I am starting my third Forrester Wave™ evaluation for the market that used to be called the Security Awareness & Training (SA&T) market. We’ve been calling it Human Risk Management when advising clients the last few years, but finally reached the decision to formally retire the SA&T nomenclature.

Management 56

Management Training Marketing Government 56

Strativity

FEBRUARY 13, 2024

A segmentation’s life depends on how quickly the category and your strategic priorities are changing. We share if you should retire, refresh or retain your market segmentation.

Marketing 52

Marketing 52

Circular Edge

FEBRUARY 13, 2024

Journey to the Cloud - From Concept to Adoption Wednesday, February 14 Essentials of Cloud Foundations Aligning Business Objectives with Cloud Strategy Case Study of a successful Adoption Business Plan for Cloud Adoption Recommended for Technical, Business Analyst, IT Executive (Director, Vice President), etc.

Case Study 52

Case Study Study Strategy 52

Advertiser: ZoomInfo

Modern go-to-market teams know it takes more than one email to break through the noise. Multiple touchpoints means more ways to get your pitch right — and, potentially, more ways to be wrong. The good news? Once you know how to write compelling, one-off emails to entice prospective customers, you can easily do the same across a short sequence of emails.

How To

Amplifai Coaching Category

FEBRUARY 13, 2024

Discover how FCR enhances operational efficiency, cost savings, agent retention, and customer satisfaction. Gain insights into strategies for improving your call center's FCR, sidestepping common mistakes, and leveraging AI Coaching software for transformative results.

First Call Resolution 52

First Call Resolution Call Center Customer Satisfaction Software 52

Circular Edge

FEBRUARY 13, 2024

Journey to the Cloud - Vendor Selection Strategy Join live: Wednesday, March 13, 1pm Eastern Blue Print for deploying applications in cloud infrastructure Compare and contrast services in each cloud with respect to application footprint Cost comparison and other factors Regulatory and Compliance considerations Recommended for Technical, Business Analyst, IT Executive (Director, Vice President), etc.

Strategy 52

Strategy Comparison 52

dscout People Nerds

FEBRUARY 13, 2024

Recruiting the highest quality participants can make or break the success of your study. Here are some tips for getting it right the first time.

Tips 52

Tips Study 52