Thematic

MARCH 2, 2025

Imagine losing 73% of your customers simply because they had a bad experience with your brand. That’s the reality today—over half of consumers will switch to a competitor after just one negative interaction. This staggering statistic highlights why businesses must prioritize customer insights and invest in analysis tools to understand their audience better.

Customer Insights 62

Customer Insights Analysis Social Media Analytics 62

Optimove

MARCH 2, 2025

See the difference control groups make in this guide Download Now Why it Matters: With Optimove integrating Adacts technology, marketers can now create dynamic, interactive, gamified experiences that capture attention and build lasting relationshipsall while being Positionless and without reliance on technical teams. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaways Marketers can now create and optimize gamified

Gamification 69

Gamification CRM Loyalty Groups 69

Thematic

MARCH 2, 2025

Customer feedback is everywhere—reviews, surveys, social media—but making sense of it all? That’s the challenge. Without the right tools, these themes and insights often get buried, leaving opportunities untapped. That’s where Thematic text analytics comes in. Thematic goes beyond just analyzing text—it ensures that research and insights teams can refine AI-generated themes, validate key findings, and take action on feedback that matters.

Analytics 62

Analytics Social Media Net Promoter Score Effort Score 62

Doing CX Right

MARCH 2, 2025

Many businesses overlook early signs of customer frustrationuntil its too late. In this episode, Stacy Sherman and Sid Banerjee discuss how AI-driven predictive customer experience helps companies identify problems, prevent churn, and create seamless interactions before issues escalate. The post Never Miss a Warning SignalPredict & Prevent Customer Complaints with AI appeared first on Doing CX Right.

Interaction 52

Interaction Customers Customer Experience Company 52

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Roadmap

Kate Nasser

MARCH 2, 2025

Want high performance from your customer service employees? Show them the true impact they have on customers! Leading morale by Kate Nasser The People Skills Coach, Author of Leading Morale The post Do Your Customer Service Employees See Their True Impact? | #CX #LeadMorale appeared first on KateNasser.com.

Customer Service 59

Customer Service Customers Customer Care Contact Center 59