Sun.Dec 29, 2024

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Top 5 Customer Service & CX Articles for Week of December 30, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 17 Key Customer Service Skills + Ways to Develop Them by Nidhi Lohia (Hiver) In this article, we take a look at 17 essential skills that are relevant for those working in customer service.

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DCX Links | December 29, 2024

DCX

Inspiration, education, and coaching for customer-obsessed leaders. Welcome to the roundup of customer experience insights! This week’s links dive into a critical theme: rethinking the fundamentals. Sometimes, the biggest breakthroughs come not from adding more but from questioning the basics—how we measure success, connect with customers, and design experiences.

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