ShepHyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Customer Service versus Customer Experience: Master both! by Reuben Yonatan (Fast Company) Customer service (CS) and customer experience (CX) are the two faces of the same coin and go hand in hand with each other.

Customer Service 60

Customer Service Net Promoter Score Loyalty Programs Gamification 60

West Monroe

FEBRUARY 18, 2024

While today’s rapidly evolving financial landscape has banks focusing on numerous priorities, consumer lending is experiencing significant shifts that demand immediate attention to manage current expenses and position for future growth. The Federal Reserve Bank of New York’s Center for Microeconomic Data shows a massive decline in consumer lending in 2023—not surprisingly, most financial institutions responded with dramatic headcount reductions.

Consumers 52

Consumers Technology Strategy Banking 52

SurveySparrow

FEBRUARY 18, 2024

What is it that’s making you look for a Customer Thermometer Alternative? Do you find it complex, or is it too simple for your liking? Or perhaps, you want something new to try out. Right? You have arrived at the perfect place my friend. The team and I spent a whole day finding the best alternatives to this customer feedback platform. And guess what, out of the lot, I have picked the top 10, and jotted down their best features, pricing plans, and a bit about why you should use them!

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

SmartMessage Blog

FEBRUARY 18, 2024

What is WhatsApp Marketing? Why do you need that? WhatsApp marketing is an innovative form of digital marketing that leverages the popular messaging app, WhatsApp, to reach and engage customers. It’s a powerful tool for businesses to create personalized, direct communication channels with their audience. But why is it essential for your business? It’s simple: with billions of users globally, WhatsApp offers an unmatched platform to connect with a vast audience instantly.

Marketing 52

Marketing Chatbots Advertising Customer Satisfaction 52

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience