ShepHyken

SEPTEMBER 15, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Beat Your Best Quality Scores – 15 Quick Wins by Megan Jones (Call Centre Helper) Improving quality scores in customer service is an ongoing process that requires dedication, effective communication, and continuous training.

Self Service 80

Self Service Loyalty Programs Customer Service Airlines 80

Thematic

SEPTEMBER 15, 2024

You’ve been searching for the best customer experience platform and came across Medallia. But, a few things are stopping it from being the best choice for your organization, so you’re looking for alternatives. While some Medallia competitors offer similar all-in-one solutions, there are other alternatives you can use to build the customer experience tech stack that helps your organization deliver an exceptional customer experience.

Contact Center 62

Contact Center Analysis Feedback Analytics 62

West Monroe

SEPTEMBER 15, 2024

M&A activity in the insurance sector has remained strong, even as the broader market faced challenges. With the industry ripe for digital transformation, the next 12 to 24 months are expected to see heightened deal activity. Key drivers include the pursuit of advanced technologies, value creation through innovation, and a focus on staying competitive in an evolving landscape.

Insurance 52

Insurance Competitive Advantage Analytics Innovation 52

The DiJulius Group

SEPTEMBER 15, 2024

“The companies that don’t invest in customer experience are the ones whose leaders don’t understand the financial impact CX can have.” Several organizations are focused on building a world-class experience ecosystem for every business stakeholder. We have seen firsthand that companies with the strongest internal cultures are significantly less affected by economic instability.

Customer Experience 52

Customer Experience Financial Culture Groups 52

Speaker: Jennifer Wright and Nick Barron

Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.

Retail

DCX

SEPTEMBER 15, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to this week's roundup of customer experience insights! This week, I’m excited to open up the Premium edition of the DCX Links newsletter to all 1K+ subscribers of the DCX Newsletter, thanks to Frost & Sullivan Executive MindXChange! Inside, you’ll find some intriguing reads, listens and views —from creating AI conversations that feel like magic to how Roblox is bridging the virtual and real

e-support 52

e-support Healthcare Customer Journeys Roadmap 52