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Did you know? In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. That’s equivalent to every person on Earth streaming 4K video nonstop for over three years or stacking enough books to reach the moon and back…100 times. But that data means nothing if not properly analyzed. Businesses need text analytics done right to extract valuable insights that they can use for effective decision-making.
Imagine a world where every customer interaction feels effortless, personal, and predictive. Thats the promise of customer experience (CX) in 2025a year poised to redefine how businesses connect with their audiences. As a leading customer experience consulting firm , rethinkCX is here to unpack the top CX trends for 2025 and show you how to turn them into actionable strategies.
To the stakeholders of Optimove: Every year, I prioritize listening to leading marketersour customersbecause their concerns provide insights that help shape the future of marketing. And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing. Its a big painheavy liftingand here, it was all together.
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AI fuels innovation, accelerates development, and transforms product personalization. One company proves how its done right. Learn valuable lessons from Stacy Sherman and Ben Weiss on strategies to outperform your competition. The post AI Isnt Just For Software: Bold New World Of Product Personalization appeared first on Doing CX Right.
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. B2B Customer Service: 5 Proven Strategies to Drive Success by Foundever (Foundever) What sets leading B2B (business-to-business) brands apart?
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Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. B2B Customer Service: 5 Proven Strategies to Drive Success by Foundever (Foundever) What sets leading B2B (business-to-business) brands apart?
📌🚀Grab a Copy: A CX Leader’s Guide to Organizational Buy-In Ready to cultivate a customer-obsessed culture? A CX Leader’s Guide to Organizational Buy-In is your playbook for ensuring that every department—customer service, sales, product, tech, finance, HR, and beyond—puts customers at the center of everything it does.
For more than a decade, Forrester has been committed to researching AI and ML technologies and platforms. During my 13-year tenure at Forrester, I had the privilege of working alongside our talented AI analysts. Together, we have continuously refined our market definitions and research focus to stay aligned with emerging tech trends and business needs.
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