Sun.Feb 23, 2025

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Text Analytics Best Practices: A Comprehensive Guide for Success

Thematic

Did you know? In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. That’s equivalent to every person on Earth streaming 4K video nonstop for over three years or stacking enough books to reach the moon and back…100 times. But that data means nothing if not properly analyzed. Businesses need text analytics done right to extract valuable insights that they can use for effective decision-making.

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5 Customer Experience Trends to Watch in 2025 (And How to Act on Them)

rethinkCX

Imagine a world where every customer interaction feels effortless, personal, and predictive. Thats the promise of customer experience (CX) in 2025a year poised to redefine how businesses connect with their audiences. As a leading customer experience consulting firm , rethinkCX is here to unpack the top CX trends for 2025 and show you how to turn them into actionable strategies.

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Optimove 2024 Year-end Letter to Stakeholders

Optimove

To the stakeholders of Optimove: Every year, I prioritize listening to leading marketersour customersbecause their concerns provide insights that help shape the future of marketing. And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing. Its a big painheavy liftingand here, it was all together.

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5 Call Center Trends Transforming Customer Experience in 2025

rethinkCX

Your call center isnt just a support hubits the heartbeat of your customer experience (CX). In 2025, that heartbeat is racing toward transformation, driven by technology, evolving expectations, and smarter strategies. As a premier customer experience consulting firm , rethinkCX is here to unpack the top call center trends for 2025 that will redefine how you connect with customersand how we can help you lead the charge.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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AI Isn’t Just For Software: Bold New World Of Product Personalization

Doing CX Right

AI fuels innovation, accelerates development, and transforms product personalization. One company proves how its done right. Learn valuable lessons from Stacy Sherman and Ben Weiss on strategies to outperform your competition. The post AI Isnt Just For Software: Bold New World Of Product Personalization appeared first on Doing CX Right.

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DCX Links | February 23, 2025

DCX

📌🚀Grab a Copy: A CX Leader’s Guide to Organizational Buy-In Ready to cultivate a customer-obsessed culture? A CX Leader’s Guide to Organizational Buy-In is your playbook for ensuring that every department—customer service, sales, product, tech, finance, HR, and beyond—puts customers at the center of everything it does.

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Announcing Forrester’s “AI Platform” Coverage

Forrester's Customer Insights

For more than a decade, Forrester has been committed to researching AI and ML technologies and platforms. During my 13-year tenure at Forrester, I had the privilege of working alongside our talented AI analysts. Together, we have continuously refined our market definitions and research focus to stay aligned with emerging tech trends and business needs.

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