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Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
“Listen closely, and reply well.” A good rule of thumb for any customer conversation! But if it was this easy, why do some businesses nail it while some fail? You guessed it – they have conversational analytics software. In fact, Gartner had predicted that by 2026, conversational AI within contact centers will reduce agent labor costs by $80 billion.
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