MiaRec

DECEMBER 30, 2024

In recent years, many contact centers have implemented or are considering implementing AI-powered Agent Assist technology to help customer service representatives resolve customer issues more quickly and accurately. Agent Assist has become a de-facto standard technology that companies are increasingly investing in.

Technology 52

Technology Customer Service Representative Contact Center Customer Service 52

Blake Morgan

DECEMBER 30, 2024

The hospitality industry in 2024 continues to prioritize emotional connections and guest well-being as key differentiators, with U.S. hotel occupancy rates reaching 67% in October (Statista, 2024). As guest expectations evolve, the focus has shifted toward creating meaningful interactions and personalized experiences.

Guest Experience 69

Guest Experience Hotels Hospitality Entertainment 69

BirdEye

DECEMBER 30, 2024

Managing a multi-location mortgage business in today’s fast-paced market requires juggling multiple priorities: client relationships, loan processing, compliance requirements, and team coordination. As your business expands across locations, these challenges escalate exponentially, demanding innovative solutions. That’s where Generative Artificial Intelligence (GenAI) comes into play.

Multi-Channel 52

Multi-Channel Social Media Analysis Financial 52

SurveySensum

DECEMBER 30, 2024

CustomerGauge is well known for its advanced capability in customer loyalty measurement via NPS; however, it doesnt have the perfect solution for every business. Why not? While it shines in NPS insights, CustomerGauge falls short in a few key areas. Its limited flexibility, complicated user management, and reliance on support for survey setup can slow things down and create inefficiencies.

Customer Success 52

Customer Success Customer Journeys Multi-Channel NPS 52

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Roadmap

Kayako

DECEMBER 30, 2024

In the competitive landscape of Software as a Service (SaaS), AI customer experience has become a game-changer. Customer experience (CX) is now a critical differentiator, with 64% of consumers considering it more significant than price. As businesses strive to enhance their offerings, AI-powered SaaS customer experience solutions are transforming how companies interact with their customers, making it easier to address their needs and preferences.

Customer Experience 156

Customer Experience Chatbots Analysis Customer Satisfaction 156

Centercode

DECEMBER 30, 2024

Beta testing insights from top guest authors, covering empathy, feedback loops, user engagement, and success strategies.

Feedback 59

Feedback Strategy Engagement 59

BirdEye

DECEMBER 30, 2024

Healthcare organizations face a unique challenge: connecting with the right audience in a rapidly evolving landscape of patient expectations and technologies. In this environment, generating quality leads has become a strategic imperative, driving growth and delivering value in the healthcare industry. This guide dives into proven tactics, innovative tools, and actionable insights to help you master lead generation for medical businesses.

Healthcare 52

Healthcare Strategy Multi-Channel Case Study 52

Forrester's Customer Insights

DECEMBER 30, 2024

With the rise of self-service buying, sales and marketing teams must adopt new customer engagement techniques. Fortunately, awareness of this need is high. Sales leaders participating in Forresters B2B Sales Survey, 2024, most frequently cited transforming to support buyer preferences for self-service and e-commerce as a priority.

B2B 26

B2B Self Service e-support Company 26