Currency Alliance
DECEMBER 4, 2023
Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies.
ShepHyken
DECEMBER 4, 2023
Top Takeaways: The hospitality mentality is a mindset that focuses on treating every customer as a valued guest, going beyond their expectations, and providing exceptional service. This mindset can be applied to every organization in any industry. A hyper-personalized experience is making the customer or guest feel like they are the only one that matters, even if it is only for a brief period of time.
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AWS Machine Learning
DECEMBER 4, 2023
This is a guest post co-authored by Nafi Ahmet Turgut, Hasan Burak Yel, and Damla Şentürk from Getir. Established in 2015, Getir has positioned itself as the trailblazer in the sphere of ultrafast grocery delivery. This innovative tech company has revolutionized the last-mile delivery segment with its compelling offering of “groceries in minutes.” With a presence across Turkey, the UK, the Netherlands, Germany, and the United States, Getir has become a multinational force to be reckoned with.
CSM Magazine
DECEMBER 4, 2023
As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP). In the contemporary corporate landscape, a notable 90 percent of ESG-focused respondents prioritize the environmental aspect, while 52 and 60 percent
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
kommunicate
DECEMBER 4, 2023
Last Updated on December 4, 2023 Did you know the biggest cause of accidents? It’s not vehicle design, make, or model. The human element of motor safety is usually the biggest cause of accidents which can be highly mitigated using AI. We have had automatic parking for almost a decade now and stricter automobile safety [.] The post Saving Lives With AI-Powered Road Safety Measures appeared first on Kommunicate Blog.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Cyara
DECEMBER 4, 2023
The Open Worldwide Application Security Project (OWASP) recently launched their ‘ Top 10 for Large Language Model (LLM) Applications ’. OWASP is a non-profit organization that offers free and open resources, guidance and best practice insights. Its mission is to assist developers and organizations in safeguarding their web applications, mobile applications and large language models against cyber attacks.
Customer Enthusiast
DECEMBER 4, 2023
This post is the seventh in a series devoted to creating an inspired workforce. I will share additional posts over the coming weeks to support leaders, managers, and supervisors in this effort. In summary, the first six steps are 1.
Optimove
DECEMBER 4, 2023
Take your customer segmentation to the next level with our advanced guide Download Now We’re happy to announce the winners of the 3rd annual Heptagon Awards! Drumroll! The 2023 Heptagon Award winners are: Top Marketing Campaign Awards: Multichannel Campaign of the Year: Jumpman Gaming Best Use of AI for Marketing Orchestration: Funstage (Gaminator) Campaign of Highest Impact Best Email Campaign: EasyGo Best Email Campaign: Gaming1 Best Mobile Campaign: Racing and Wagering Western Au
Kapta Customer Success
DECEMBER 4, 2023
Key account management requires a formal process and technology to support it. Learn what account management processes CRM doesn’t support and which software does.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
CSM Magazine
DECEMBER 4, 2023
Whilst confidence in technology is rising, companies have to ensure that they are not caught up in the AI whirlwind and look at alternatives such as intelligent automation. Andrew Linley, Head of Commercial at NGC Networks explains. Artificial Intelligence (AI) has over the past five years become the new buzzword across multiple sectors. Such is the potential for AI to make a real impact for businesses, levels of enthusiasm are increasing all of the time.
ImprintCX Articles
DECEMBER 4, 2023
Q: What is the number one lesson you have learned during your CX career journey that you use on a regular basis, that you believe all CX professionals should know? Remember that the strategies and programs we develop are for humans, real people with real issues and genuine emotions. Q: What is your best piece of advice for CX leaders to be successful?
CSM Magazine
DECEMBER 4, 2023
Selecting the right address for your business is a critical decision that can significantly impact your operations, growth, and success. This choice is more than just a physical location—it’s about aligning your business goals with the neighborhood demographic, local infrastructure, and evolving industrial trends. The process involves meticulous research, careful consideration of various factors such as cost, accessibility, and customer base, as well as long-term strategic planning.
Gainsight
DECEMBER 4, 2023
Customer Success (CS) is one of the most important growth drivers for any company across the globe. From new SaaS companies to established industries like healthcare, the one thing every organization shares is a need to put the customer first. It’s exciting when you think about it. Your company can focus on one philosophy and see positive changes in everything from marketing to product design to Net Revenue Retention rates.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Magellan Solutions
DECEMBER 4, 2023
Immerse yourself in this scene: a fantastic hotel where activities flow gracefully throughout the day. It harmonizes a symphony of impeccable guest arrivals and content patrons. Magellan Solutions takes charge in a world where every interaction holds significance. It guarantees that your hotel thrives by providing top-notch hospitality services. Picture a world where you foresee the needs of your visitors, where check-ins are not mere transactions but occasions of arrival that are honored.
Optimove
DECEMBER 4, 2023
What is Email Segmentation? Email segmentation is a targeted marketing strategy that involves categorizing an email list into distinct segments based on specific criteria such as demographics, behavior, or preferences. It aims to deliver more personalized and relevant content to different groups within the audience. Email segmentation is the practice of dividing a subscriber base into smaller, more manageable segments to tailor messages according to the unique characteristics and needs of each g
SurveySensum
DECEMBER 4, 2023
Have you ever felt lost in a heap of survey responses, wondering how to make them work for your business? Collecting customer feedback is one thing, but understanding how to use it can take time and effort. Well, you are not alone! Many businesses gather feedback but need help figuring out what to do next. The result? Customers start to feel like their opinions don’t matter, and when they don’t see any changes, they quietly leave.
SAP Customer Experience
DECEMBER 4, 2023
Introduction: In this age of fast-evolving digital trends, NFTs (Non-Fungible Tokens) are not just reshaping the landscape of digital assets but are also emerging as revolutionary tools for businesses to engage with customers.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Forrester's Customer Insights
DECEMBER 4, 2023
As a big fan of basketball, I couldn’t help but compare the CIO’s role to that of a point guard. In the game of basketball, the point guard plays a critical role in orchestrating plays, facilitating collaboration, and adapting to the constantly changing game conditions.
SmartKarrot
DECEMBER 4, 2023
Introduction In this insightful Kaffeine & Karrots conversation, Shivani Chaturvedi, Customer Success Manager at SmartKarrot Inc., sits down with Sana Farooq, Senior Director of Customer Success & UC Irvine CX Advisory Board, to delve into the pivotal role of customer education in achieving success. With over 12 years of experience spanning early-stage to high-growth companies, Sana provides a wealth of knowledge on how customer education intertwines with customer success.
Forrester's Customer Insights
DECEMBER 4, 2023
The UK continues to pursue its ambition to become the “geographical home of global AI safety regulation.” Just in the last few days, the UK government published new guidelines for secure AI system development and the new UK Artificial Intelligence (Regulation) Bill made it into the House of Lords for its second reading.
2020 Research
DECEMBER 4, 2023
The Swing Voter Project, an ongoing collaboration between Sago and Engagious , checked in with Arizona voters for its latest round of focus groups. In these online sessions, swing voters – those who voted for Donald Trump in 2016 and Joe Biden in 2020 – share their thoughts on key political topics concerning their country and state. Context for the Arizona Swing Voter Group Historically, Arizona voters have chosen Republican candidates in presidential elections.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
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