Think Customers

JULY 10, 2024

By Tom Lewis, Senior Vice President of Consulting, TTEC Digital When ChatGPT burst onto the scene, it was so widely adopted – and so quickly, by so many – that consumers soon started to expect generative AI-level responses from customer service bots. As generative AI suddenly infiltrated so many aspects of daily life, consumers assumed brands would be using it to deliver relevant information and answers at a moment’s notice.

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ECXO

JULY 10, 2024

Redefining Customer Feedback: Embracing Comprehensive Metrics for Accurate Sentiment Analysis Introduction The Net Promoter Score (NPS) has long been a widely used metric for assessing customer loyalty, satisfaction, and the potential for customer churn as a relationship and transactional metric. Despite its widespread use across various industries, NPS has come under scrutiny for not providing a holistic view of the customer experience.

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Metrics Analysis Feedback NPS 365

TechSee

JULY 10, 2024

The initial promise of artificial intelligence was intriguing: machines capable of augmenting human tasks, enhancing productivity, and optimizing operations. As we stand on the cusp of a new era, the real breakthrough for AI lies not in merely augmenting our existing staff but in fully automated AI agents. AI agents will free valuable resources from mundane tasks.

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AWS Machine Learning

JULY 10, 2024

Frontier large language models (LLMs) like Anthropic Claude on Amazon Bedrock are trained on vast amounts of data, allowing Anthropic Claude to understand and generate human-like text. Fine-tuning Anthropic Claude 3 Haiku on proprietary datasets can provide optimal performance on specific domains or tasks. The fine-tuning as a deep level of customization represents a key differentiating factor by using your own unique data.

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Airlines Training Metrics System 132

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

Bill Quiseng

JULY 10, 2024

QUI TAKEAWAY: Customers pay for their experience, not your product or service. The customer’s best value in their experience is one that is “just perfect.” Practice does not make perfect. Perfect practice makes perfect … for your customers. Don’t be just good. Be GREAT out there!

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Customers Customer Experience Customer Service 97

Clarivate

JULY 10, 2024

Summary: Older research often presents fresh opportunities to advance scientific and scholarly research today. Learn more about a few notable examples. Staying up to date with the newest findings in a field is critical in today’s fast-paced research environment. Researchers need to ensure that they are pursuing novel ideas and incorporating the most recent evidence in their work.

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Study Financial Examples Consulting 69

AWS Machine Learning

JULY 10, 2024

Responsible AI is a longstanding commitment at Amazon. From the outset, we have prioritized responsible AI innovation by embedding safety, fairness, robustness, security, and privacy into our development processes and educating our employees. We strive to make our customers’ lives better while also establishing and implementing the necessary safeguards to help protect them.

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Government Course Innovation Training 125

Clarivate

JULY 10, 2024

Securing patent protection across diverse jurisdictions demands efficient coordination with local agents. However, outdated communication methods hinder this process. Learn how IP Collaboration Hub from Clarivate streamlines communication for a modern approach to managing a global network of agents. In today’s global marketplace, securing patent protection in jurisdictions around the world is a crucial step on the path from innovation to commercialization.

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Management System Communication Video 59

AWS Machine Learning

JULY 10, 2024

Today, we’re excited to introduce two powerful new features for Amazon Bedrock: Prompt Management and Prompt Flows, in public preview. These features are designed to accelerate the development, testing, and deployment of generative artificial intelligence (AI) applications, enabling developers and business users to create more efficient and effective solutions that are easier to maintain.

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Management Chatbots Ecommerce Knowledge Base 125

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Tools

SurveySparrow

JULY 10, 2024

We must be surrounded by a bunch of individuals who give actionable feedback that can help us be the best versions of ourselves at all times! But why is that so? Why is it so important? And how do you give and receive feedback that matters? Let’s find out! Before that, you need to understand… What is Actionable Feedback? Actionable feedback is the specific, nuanced commentary given to an individual, group, or brand to help them improve.

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Examples Feedback Survey Infographics 52

The DiJulius Group

JULY 10, 2024

What if the secret to retaining top talent is how you welcome them? On this episode of The Customer Service Revolution, join John as he reveals the strategies to make your employee onboarding process efficient, memorable, and engaging. Drawing wisdom from Joey Coleman’s “Never Lose an Employee Again” and Dan Heath’s “Making Moments Memorable,” we.

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Groups Strategy Engagement Customer Service 52

Forrester's Customer Insights

JULY 10, 2024

Customer success (CS) teams continue to improve as important business functions. As B2B firms dedicate more resources to CS, leadership wants reassurance that this investment delivers solid returns. Proving this becomes challenging when scaling customer success happens primarily through headcount and by teams segmenting coverage into low-touch and high-touch models.

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Customer Success ROI B2B Leadership 57

dscout People Nerds

JULY 10, 2024

Dscout’s product design team shares some of the biggest developments from the event, including what they look forward to in the future.

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The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

Conference

Forrester's Customer Insights

JULY 10, 2024

In my recent report, AIOps: A Crucial Component Of High-Performance IT, I speak to how AIOps is a critical tool for IT leaders aiming to run high-performance organizations. AIOps combines AI, machine learning, advanced analytics, and operational practices with business and operations data.

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SurveySparrow

JULY 10, 2024

The internet offers a variety of ways to earn extra cash, and online surveys are a popular option. This blog will explore the world of paid surveys, helping you decide if it’s right for you and navigate the process effectively. Let’s be honest, who wouldn’t love a little extra cash? That’s what initially drew me to the world of online surveys for money.

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Survey Tips Guidelines User Experience 52

Forrester's Customer Insights

JULY 10, 2024

As organizations ask employees and partners to execute and deliver at a faster pace, the risk of technology failure becomes greater. Learn how understanding technology resilience can help minimize these risks in a preview of our upcoming Technology & Innovation Summit North America.

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Innovation Technology Strategy 37

AWS Machine Learning

JULY 10, 2024

Imagine this—all employees relying on generative artificial intelligence (AI) to get their work done faster, every task becoming less mundane and more innovative, and every application providing a more useful, personal, and engaging experience. To realize this future, organizations need more than a single, powerful large language model (LLM) or chat assistant.

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Knowledge Base Innovation Data Training 131

Speaker: Jamie Bernard

Success in product management goes beyond delivering great features - it’s about achieving measurable financial outcomes that resonate across the organization. By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth.

Financial

Forrester's Customer Insights

JULY 10, 2024

The Forrester Wave™: ESG Data And Analytics Providers, Q3 2024, reveals the 12 providers that matter most and how they stack up.

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