ECXO

MARCH 10, 2024

Celebrating Remarkable Women: ECXO’s Tribute on International Women’s Day Last week, as the world celebrated International Women’s Day, the European Customer Experience Organization (ECXO) proudly honored and saluted remarkable women across the globe. We extend our heartfelt congratulations to all women for their invaluable contributions and achievements.

Connections 365

Connections Leadership Innovation Customer Experience 365

Brandwatch CX

MARCH 10, 2024

From engagement rates to follower growth, we’ve outlined the essential cross-industry social media benchmarks so you can understand your social performance.

Social Media 98

Social Media Industry Marketing Engagement 98

ECXO

MARCH 10, 2024

Discovering the Power of Losing and Making Mistakes in CX and EX: Unleashing Your Potential for Self-Development and Leadership! Today, we will dive into the beauties of losing and making mistakes. Sounds odd? Keep going to understand better. If you fancy watching a quick video summary of this article before reading it, just click the link and enjoy: Discovering the Power of Losing and Making Mistakes in CX and EX Life is a remarkable journey of exploration, learning, and transformation.

Leadership 156

Leadership Innovation Culture Strategy 156

Brandwatch CX

MARCH 10, 2024

From engagement rates to follower growth, we’ve outlined the essential cross-industry social media benchmarks so you can understand your social performance.

Social Media 98

Social Media Industry Marketing Engagement 98

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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ShepHyken

MARCH 10, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 5 Straightforward Ways Small Business Owners Can Create a Stellar Customer-Focused Culture by Steven Van Belleghem (America’s Small Business Network) Embarking on a journey to craft a customer-focused culture within a small business landscape isn’t just about adherin

Self Service 82

Self Service Customer Service Airlines Touchpoint 82

SurveySparrow

MARCH 10, 2024

Have you ever conducted a survey and wished the responses were more…honest? Anonymity is a crucial factor in collecting genuine feedback. While Google Forms doesn’t offer a built-in mode, this blog will tell you how to make them anonymous. But before that, you need to understand something. What is an Anonymous Survey? An anonymous survey, by definition, is one that does not ask for the Personal Identifiable Information (PII )of the respondent.

How To 52

How To Survey Feedback Connections 52

Michel Falcon Experience

MARCH 10, 2024

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Employee Engagement 78

Employee Engagement Engagement Video Company 78

Circular Edge

MARCH 10, 2024

Meet the Circular Edge Team at BP4D May 7 - 10, 2024 | Dallas, Texas The pace of change in business today is accelerating. The companies who succeed long term will be those who can effectively transform their people, processes, technology and strategy now for the digital era. With a refreshed and expanded program for 2024 , BLUEPRINT 4D is designed to help Oracle customers prepare their organizations – their teams, their tools and technology, and their strategies – for the future.

Entertainment 40

Entertainment Innovation Meeting Technology 40

Michel Falcon Experience

MARCH 10, 2024

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Customer Experience 78

Customer Experience Video Customers Company 78

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Circular Edge

MARCH 10, 2024

Meet the Circular Edge Team at BP4D May 7 - 10, 2024 | Dallas, Texas The pace of change in business today is accelerating. The companies who succeed long term will be those who can effectively transform their people, processes, technology and strategy now for the digital era. With a refreshed and expanded program for 2024 , BLUEPRINT 4D is designed to help Oracle customers prepare their organizations – their teams, their tools and technology, and their strategies – for the future.

Entertainment 52

Entertainment Innovation Meeting Technology 52