ECXO

MARCH 10, 2024

Celebrating Remarkable Women: ECXO’s Tribute on International Women’s Day Last week, as the world celebrated International Women’s Day, the European Customer Experience Organization (ECXO) proudly honored and saluted remarkable women across the globe. We extend our heartfelt congratulations to all women for their invaluable contributions and achievements.

Connections 374

Connections Leadership Innovation Customer Experience 374

Brandwatch CX

MARCH 10, 2024

From engagement rates to follower growth, we’ve outlined the essential cross-industry social media benchmarks so you can understand your social performance.

Social Media 98

Social Media Industry Marketing Engagement 98

ECXO

MARCH 10, 2024

Discovering the Power of Losing and Making Mistakes in CX and EX: Unleashing Your Potential for Self-Development and Leadership! Today, we will dive into the beauties of losing and making mistakes. Sounds odd? Keep going to understand better. If you fancy watching a quick video summary of this article before reading it, just click the link and enjoy: Discovering the Power of Losing and Making Mistakes in CX and EX Life is a remarkable journey of exploration, learning, and transformation.

Leadership 156

Leadership Innovation Culture Strategy 156

Brandwatch CX

MARCH 10, 2024

From engagement rates to follower growth, we’ve outlined the essential cross-industry social media benchmarks so you can understand your social performance.

Social Media 98

Social Media Industry Marketing Engagement 98

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

ShepHyken

MARCH 10, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 5 Straightforward Ways Small Business Owners Can Create a Stellar Customer-Focused Culture by Steven Van Belleghem (America’s Small Business Network) Embarking on a journey to craft a customer-focused culture within a small business landscape isn’t just about adherin

Self Service 86

Self Service Customer Service Airlines Touchpoint 86

Opinionator

MARCH 10, 2024

Businesses are constantly seeking new ways to gather customer feedback and insights. In recent days, QR code surveys got the eyeballs of business owners. QR codes are everywhere, appearing frequently throughout the day. Actually, the fast-paced world deserves QR Code Surveys instead of traditional surveys because QR codes are convenient, quick, effective and scanned by smartphones. […] The post Use QR Code Surveys – Transforming your Feedback Process appeared first on Opiniator.

Survey 52

Survey Feedback Customers 52

Michel Falcon Experience

MARCH 10, 2024

Play Video

Customer Experience 78

Customer Experience Video Customers Company 78

SurveySparrow

MARCH 10, 2024

Have you ever conducted a survey and wished the responses were more…honest? Anonymity is a crucial factor in collecting genuine feedback. While Google Forms doesn’t offer a built-in mode, this blog will tell you how to make them anonymous. But before that, you need to understand something. What is an Anonymous Survey? An anonymous survey, by definition, is one that does not ask for the Personal Identifiable Information (PII )of the respondent.

How To 52

How To Survey Feedback Connections 52

Circular Edge

MARCH 10, 2024

Meet the Circular Edge Team at BP4D May 7 - 10, 2024 | Dallas, Texas The pace of change in business today is accelerating. The companies who succeed long term will be those who can effectively transform their people, processes, technology and strategy now for the digital era. With a refreshed and expanded program for 2024 , BLUEPRINT 4D is designed to help Oracle customers prepare their organizations – their teams, their tools and technology, and their strategies – for the future.

Entertainment 40

Entertainment Innovation Meeting Technology 40

Speaker: Carolyn Clark and Miriam Connaughton

The future of HR is here, and it's all about collaboration, innovation, and impact. Join us for a forward-thinking session where seasoned experts Miriam and Carolyn will share insights and practical strategies to help you stay ahead of evolving HR trends. Discover how to build strong partnerships with internal teams to craft a transparent, authentic, and connected workforce experience.

Employee Experience

Circular Edge

MARCH 10, 2024

Meet the Circular Edge Team at BP4D May 7 - 10, 2024 | Dallas, Texas The pace of change in business today is accelerating. The companies who succeed long term will be those who can effectively transform their people, processes, technology and strategy now for the digital era. With a refreshed and expanded program for 2024 , BLUEPRINT 4D is designed to help Oracle customers prepare their organizations – their teams, their tools and technology, and their strategies – for the future.

Entertainment 52

Entertainment Innovation Meeting Technology 52