Kapta Customer Success
OCTOBER 23, 2024
The Importance of a Seamless Sales to CS Handoff The handoff from the sales team to the customer success team is a critical juncture in the customer journey. It represents the transition from the initial courtship and deal closing to the long-term partnership and value realization. A seamless handoff sets the tone for the entire customer experience and can make or break the relationship.
InMoment XI
OCTOBER 23, 2024
It’s no longer enough for banks and credit unions to simply provide financial services. Customers expect to walk into a branch and want to immediately feel valued. From personalized services tailored to their needs to a welcoming space where they can do more than just deposit their checks. Needless to say, providing a memorable customer experience in banking should be a top priority for all financial institutions.
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ECXO
OCTOBER 23, 2024
Customer Service + AI = Customer Success 3.0 In the current extremely competitive (and sometimes even aggressive) market landscape, in which the power of the purchasing decision is in the hands of the customers and that quality and agility have become a given, organizations strive to provide exceptional customer experiences. customer support has become a critical differentiator for organizations across industries.
Retently
OCTOBER 23, 2024
The ecommerce industry has seen tremendous growth in recent years, with more and more businesses shifting online to sell their merchandise. Yet, with plenty of options available just a click away, customers expect far more than just a simple transactional relationship. They seek a shopping experience that is seamless, personalized, and enjoyable – one that makes them feel valued and understood.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
AWS Machine Learning
OCTOBER 23, 2024
This post is co-written with Harrison Chase, Erick Friis and Linda Ye from LangChain. Generative AI is set to revolutionize user experiences over the next few years. A crucial step in that journey involves bringing in AI assistants that intelligently use tools to help customers navigate the digital landscape. In this post, we demonstrate how to deploy a contextual AI assistant.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
AWS Machine Learning
OCTOBER 23, 2024
This post is co-written with Jerry Henley, Hans Buchheim and Roy Gunter from Classworks. Classworks is an online teacher and student platform that includes academic screening, progress monitoring, and specially designed instruction for reading and math for grades K–12. Classworks’s unique ability to ingest student assessment data from various sources, analyze it, and automatically deliver a customized learning progression for each student sets them apart.
2020 Research
OCTOBER 23, 2024
The market research sector is experiencing a swift evolution due to technological innovations, changing consumer habits, and dynamic business demands. In this Q&A from our Sago Vision ’25 session, Uncovering the Market Research Reality: A Candid Discussion on the State of the Industry , we delve into important questions regarding the industry’s future.
AWS Machine Learning
OCTOBER 23, 2024
In today’s customer-centric business world, providing exceptional customer service is crucial for success. Contact centers play a vital role in shaping customer experiences, and analyzing post-call interactions can provide valuable insights to improve agent performance, identify areas for improvement, and enhance overall customer satisfaction. Amazon Web Services (AWS) has AI and generative AI solutions that you can integrate into your existing contact centers to improve post-call analysis.
Pretium Solutions
OCTOBER 23, 2024
Are you seeking funding through a small business grant? A government grant like the Industry Growth Program may work for you! The Industry Growth Program is a government grant program for small and medium enterprises (SMEs) that helps businesses commercialise their ideas, grow their operations, improve ability to engage with national and international markets, as well as positioning the companies to look at investing in their future.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
AWS Machine Learning
OCTOBER 23, 2024
Have you ever faced the challenge of obtaining high-quality data for fine-tuning your machine learning (ML) models? Generating synthetic data can provide a robust solution, especially when real-world data is scarce or sensitive. For instance, when developing a medical search engine, obtaining a large dataset of real user queries and relevant documents is often infeasible due to privacy concerns surrounding personal health information.
West Monroe
OCTOBER 23, 2024
Imagine a private equity firm where AI is integrated into every part of the business, from finding deals to managing them after they close. What once sounded futuristic is quickly becoming a reality as traditional dealmaking evolves in a new era powered by AI. The good news? Any firm can start moving toward this AI-driven future with a change in mindset.
Optimove
OCTOBER 23, 2024
Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Personalization isn’t just a buzzword—it’s a necessity. As customer expectations for tailored experiences continue to rise, brands must find innovative ways to engage their audiences. One of the most effective strategies to boost customer engagement and increase Customer Lifetime Value (CLV) is through optimizing your levels of “generosity” (e.g. promotions, discounts, rewards).
Circular Edge
OCTOBER 23, 2024
Thankful for EPM: Achieving Financial & Operational Performance Excellence with NetSuite EPM Join live: Friday, November 8, 12pm Eastern Too many organizations struggle with too much data, too many reports, too many systems and too much complexity. Can you relate? NetSuite Enterprise Performance Management (EPM) offers a comprehensive suite of tools that enable organizations to transform data into actionable insights and integrate strategy, planning, budgeting, forecasting and reporting into
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
CSM Magazine
OCTOBER 23, 2024
As businesses increasingly turn to AI for customer service, the ethical implications of this technology deserve careful examination. The integration of AI in customer service raises questions about transparency, accountability, and the potential for bias, affecting both the customer experience and trust in the brand. By exploring these issues, you can better understand how AI impacts the way customers interact with businesses.
Circular Edge
OCTOBER 23, 2024
Transform Financial & Operational Processes within the Legal Industry with Oracle Cloud EPM Join live: Friday, December 13, 12pm Eastern As year-end approaches, law firms must navigate the complexities of financial management, client billing, and operational efficiency to analyze finances and create budgets for the upcoming year- a complex process that spans multiple departments and business units.
CSM Magazine
OCTOBER 23, 2024
Baydale Control Systems has taken control of its stock management using a BigChange 6-in-1 system. Specialising in electronic security and fire alarm systems, Baydale moved to the cloud-based solution to improve its client record management, provide visibility of mobile workforce and offer digital certification. Since implementing, BigChange has allowed Baydale to improve profitability by allocating routine jobs and ad-hoc call-outs 80 percent faster and boosting engineer productivity by 33 perc
SurveySensum
OCTOBER 23, 2024
A good NPS score is all relative. The true value of NPS data comes from identifying trends, themes, etc, rather than evaluating each individual score. Therefore, rather than focusing on the universal number, it is imperative to compare NPS scores over time to gain a better understanding of your NPS program and identify recurring themes and pain points.
Speaker: Jamie Bernard
Success in product management goes beyond delivering great features - it’s about achieving measurable financial outcomes that resonate across the organization. By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth.
CSM Magazine
OCTOBER 23, 2024
Titus Jumper, CEO, Founder of Sales-Hub When I started my career in sales at 19, working in telecom retail and knocking on doors, I never imagined I’d eventually lead a team at the bleeding edge of AI, virtual assistants, and customer service. Back then, I was driven by the thrill of connecting with people and solving their problems one conversation at a time.
Forrester's Customer Insights
OCTOBER 23, 2024
AI assistants are only the beginning of the generative AI software development revolution. Find out what’s in store for software developers in our 2025 predictions for software development.
CSM Magazine
OCTOBER 23, 2024
Australian punters find plenty of reasons to choose this casino at Pokie Spins. In this review, let’s take a detailed look at the main aspects that make it attractive. We will explore the variety of slot machines and live games, evaluate the generous bonuses and promotions, as well as the payment methods. We will pay special attention to licensing and security and customer support.
Forrester's Customer Insights
OCTOBER 23, 2024
AI’s promise of transforming underwriting, claims, and customer experience remains untapped, and only a tiny fraction of insurers will harness its full potential by 2025. Tech-driven product innovation such as embedded insurance and usage-based insurance may yield faster results, but long-term AI gains remain on the horizon.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
CSM Magazine
OCTOBER 23, 2024
Car accidents are unfortunately all too common in our car-centric society. In 2023, there was not even a single deathless day on Texas roadways. This highlights the threat of a car accident around almost every turn. To stay ahead of the curve, having a car accident lawyer file a lawsuit can be beneficial. Speaking to a car wreck lawyer can bolster your case and ensure you get your due compensation.
Forrester's Customer Insights
OCTOBER 23, 2024
After a challenging 2024, two themes will dominate the enterprise software market in 2025: trust and value. Learn more in our 2025 predictions for enterprise software.
CSM Magazine
OCTOBER 23, 2024
The difference between small businesses that not only survive but thrive and the ones that die and fizzle out is not just the products or services they provide. It is the tools they use along the way to give their businesses that little added advantage. Enter the small business checking account. This powerful tool does so much more than just store your money.
Forrester's Customer Insights
OCTOBER 23, 2024
The key to automation success in 2025 will be balancing AI innovation with the scale and reliability of traditional automation tools and methods. To help you strike that balance, here’s a preview of Forrester’s automation predictions for 2025.
Speaker: Igli Laci, Strategic Finance Leader
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
Optimove
OCTOBER 23, 2024
Optimove has secured partnerships with Captain Up and Gamanza Engage to launch a new gamification solution orchestrated by Artificial Intelligence. Leveraging its existing expertise in the AI field, Optimove will aim to use the technology to unlock the entire customer journey for igaming and sports betting providers in collaboration with Captain Up and Gamanza The post Optimove joins forces with Captain Up and Gamanza for AI-orchestrated offering appeared first on Optimove.
Forrester's Customer Insights
OCTOBER 23, 2024
Adobe MAX 2024 announced several key developments that offer a window into creative work's future. Read the Forrester blog to learn about the opportunities creative teams have to step into a more satisfying, collaborative future.
Optimove
OCTOBER 23, 2024
Optimove today announced that it has been recognized as one to watch in the Modern Marketing Data Stack 2025: How Leading Marketers Are Thriving In a World Redefined By AI, Privacy and Data Gravity executed and launched by Snowflake, the AI Data Cloud company. The post Optimove Recognized as “One to Watch” in Snowflake’s Modern Marketing Data Stack Report appeared first on Optimove.
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