Fri.Apr 04, 2025

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Bridging the Engagement Gap in Digital Qualitative Research

2020 Research

By Isaac Rogers Welcome to 2025! It’s an exciting time in the world of insights. We’re not just talking about the usual respondent engagement anymore; we’re diving deep into something much more groundbreakingbringing clients right into the heart of qualitative research. The Great Shift: From Face-to-Face to Digitaland Back Again? Remember the days when qualitative research meant being in the same room, sharing the same physical space?

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The One Survey Question That Could Be Sabotaging Your Customer Loyalty Right Now

Opinionator

Not all feedback is good. Find out why open-ended questions can backfire and the simple way to make your surveys more effective.

Survey 52
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How to Gain Twitter Followers: Tips for Increasing Your Following on X

Brandwatch CX

Discover effective strategies to grow your X (Twitter) followers organically. Boost your engagement and expand your reach todayread the article!

Tips 52
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Qualtrics X4 Highlights: AI-Powered Research Is Expanding

Forrester's Customer Insights

What do AI-powered advancements like Experience Agents and Qualtrics Edge mean for experience research today and in the future? Here are three takeaways from Qualtrics X4.

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How AI Is Revolutionizing Contact Centers: 2025 Strategy + ROI Playbook

In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

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Evaluate models or RAG systems using Amazon Bedrock Evaluations – Now generally available

AWS Machine Learning

Organizations deploying generative AI applications need robust ways to evaluate their performance and reliability. When we launched LLM-as-a-judge (LLMaJ) and Retrieval Augmented Generation (RAG) evaluation capabilities in public preview at AWS re:Invent 2024 , customers used them to assess their foundation models (FMs) and generative AI applications, but asked for more flexibility beyond Amazon Bedrock models and knowledge bases.

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Prompting for the best price-performance

AWS Machine Learning

In the drive to remain competitive, businesses today are turning to AI to help them minimize cost and maximize efficiency. Its incumbent on them to find the most suitable AI modelthe one that will help them achieve more while spending less. For many businesses, the migration from OpenAIs model family to Amazon Nova represents not only a shift in model but a strategic move toward scalability, efficiency, and broader multimodal capabilities.

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How CISOs Can Thrive Amid Economic Volatility

Forrester's Customer Insights

In todays unpredictable economic climate, CISOs face familiar but intensified challenges. Get some actionable insights to help navigate through turbulent times in this preview of a new report.

Report 26
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How Lumi streamlines loan approvals with Amazon SageMaker AI

AWS Machine Learning

This post is co-written with Paul Pagnan from Lumi. Lumi is a leading Australian fintech lender empowering small businesses with fast, flexible, and transparent funding solutions. They use real-time data and machine learning (ML) to offer customized loans that fuel sustainable growth and solve the challenges of accessing capital. Their goal is to provide fast turnaround times hours instead of daysto set them apart from traditional lenders.

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Step Right Up: To Manage Volatility, You’re All Risk Leaders Now!

Forrester's Customer Insights

While business volatility tests resilience, it also creates opportunities. Learn three ways to make your risk management efforts more targeted and effective.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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How to make the biggest impact with AI video in customer success

ChurnZero

What does the new partnership between ChurnZero and Synthesia mean for customer teams? Announced this March, our integration with the leading AI video platform for business stands to revolutionize the way you engage and educate your customerscreating and personalizing AI video messages effortlessly, then delivering them with precision. How can you make the most of this new form of media, and how are customer teams already using it?

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Uplight Recognized as an E+E Leader for Rates Engagement Solution!

Uplight

Uplights Rates Engagement solution has been recognized as a Top Product in the Software and Cloud category for the E+E Leader Product & Project Awards, highlighting our commitment to driving energy and environmental improvements through customer-centric technology. The E+E Leader Product & Project Awards have recognized excellence in energy and environmental initiatives for over a Read More The post Uplight Recognized as an E+E Leader for Rates Engagement Solution!

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The Best Payment Methods at Golden Crown Casino – How to Choose the Right One

CSM Magazine

When engaging with Golden Crown casino online , selecting the optimal payment method is crucial for ensuring a seamless gaming experience. With various options available, including credit cards, e-wallets, and cryptocurrencies, players must consider factors such as transaction speed, fees, and security. Credit cards offer quick deposits and familiarity, while e-wallets like Skrill and Neteller provide enhanced privacy and faster withdrawals.

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Where Governance Goes Wrong: You Must Make Data Governance a Cultural Competency

Forrester's Customer Insights

Most governance programs focus on control but fail to embed governance into the organization's culture and decision-making process. They lack the human-centered roles that make governance successful.

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The Ultimate Blueprint for an AI-First Contact Center

Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.

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Effective Strategies for Roulette at Jokaroom – Practical Tips

CSM Magazine

Roulette can be a captivating game that combines luck with strategic decision-making, especially at Jokaviproom. To enhance your chances of winning, consider employing the Martingale strategy, which involves doubling your bet after each loss, ensuring you regain all previous losses with a single win. Additionally, focus on outside bets, like red or black, to maintain a balanced approach with higher chances of winning, albeit with lower payouts.

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Four Forces Shape The Future Of Technology Services 

Forrester's Customer Insights

Generative AI (genAI) and agentic workflows are roiling technology services markets, overturning the 15-year stability of the prevailing business model. The era defined by time-and-materials pricing, agnostic technology positions, and people-driven business growth is no longer viable. Since the peak growth seen in 2021, which followed years of consistency post-Great Recession, it has become an entirely different story.

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Fine-tune large language models with reinforcement learning from human or AI feedback

AWS Machine Learning

Large language models (LLMs) can be used to perform natural language processing (NLP) tasks ranging from simple dialogues and information retrieval tasks, to more complex reasoning tasks such as summarization and decision-making. Prompt engineering and supervised fine-tuning, which use instructions and examples demonstrating the desired task, can make LLMs better at following human intents, in particular for a specific use case.

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Intel Vision 2025 Event: An Iconic American Semiconductor Tech Titan

Forrester's Customer Insights

An Iconic American Technology Firm Looks To Reshape Its Destiny, But Can It Deliver?

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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How Mid-Sized Companies Outsmart Giants: Learning from Tech and CPG Success Stories

C3Centricity

We often assume that industry giants, with their massive budgets and extensive resources, hold all the cards. However, some of the most remarkable success stories of the past decade prove that mid-sized companies can outsmart these giants. Having spent years in global leadership roles at Fortune 500 companies, I’ve witnessed firsthand how mid-sized companies can successfully challenge and even overtake industry leaders.

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