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Whether you run a small business or a global enterprise, you need to have customers constantly coming through your doors to promote business continuity and growth. For retail businesses with brick-and-mortar stores, customer reviews are one of the most effective ways to increase traffic and drive offline sales. With 36% of customers browsing two review sites and 41% checking three or more sites when deciding which local businesses to visit, the power of online reviews is undeniable.
English writer Samuel Johnson said, People need to be reminded more often than they need to be instructed. So, I encourage you to remind your colleagues, people, and yourself of one of the QUI QUOTES for QUI TAKEAWAYS. With that in mind, here is today’s: QUI TAKEAWAY: To customers, their perception is reality, image is everything, and their feelings are the facts.
The evaluation of large language model (LLM) performance, particularly in response to a variety of prompts, is crucial for organizations aiming to harness the full potential of this rapidly evolving technology. The introduction of an LLM-as-a-judge framework represents a significant step forward in simplifying and streamlining the model evaluation process.
At Comm100, we believe that exceptional service begins with understanding our clients needs firsthand. We regularly schedule onsite visits to clients across the globe to go over new features, strategize, and build roadmaps for long-term success. Thats why our recent onsite visits to clients in Ontario were more than just meetings: they were an opportunity to strengthen relationships, share insights, and explore new possibilities for growth and collaboration.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
AI is reshaping customer service and customer experience faster than we could ever imagine. But some are getting it wrong. While everyones racing to implement AI, many are missing the most important part keeping the human element alive. Smart companies have found the balance between the human touch and the digital experience. One of my favorite AI and marketing experts is Ford Saeks, who recently released his latest book, AI Mindshift: Unleash the Power of AI, Avoid the Pitfalls, and Keep the
This blog post is co-written with Moran beladev, Manos Stergiadis, and Ilya Gusev from Booking.com. Large language models (LLMs) have revolutionized the field of natural language processing with their ability to understand and generate humanlike text. Trained on broad, generic datasets spanning a wide range of topics and domains, LLMs use their parametric knowledge to perform increasingly complex and versatile tasks across multiple business use cases.
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This blog post is co-written with Moran beladev, Manos Stergiadis, and Ilya Gusev from Booking.com. Large language models (LLMs) have revolutionized the field of natural language processing with their ability to understand and generate humanlike text. Trained on broad, generic datasets spanning a wide range of topics and domains, LLMs use their parametric knowledge to perform increasingly complex and versatile tasks across multiple business use cases.
For enterprise organizations, managing customer relationships is far from simple. The scale of operations, diversity of customer needs, and complexity of organizational structures create unique challenges. Yet, one constant remains critical understanding customer health. For enterprises, a well-constructed customer health score isnt just a nice-to-have; its a strategic asset that empowers teams to manage complexity, sustain customer satisfaction, and scale their customer success efforts.
Theres a growing demand from customers to incorporate generative AI into their businesses. Many use cases involve using pre-trained large language models (LLMs) through approaches like Retrieval Augmented Generation (RAG). However, for advanced, domain-specific tasks or those requiring specific formats, model customization techniques such as fine-tuning are sometimes necessary.
Relocating across the country is no small feat. It comes with logistical challenges, emotional stress, and a ticking clock. Thats why cross country movers play such a critical role in ensuring the entire process goes smoothly. However, superior customer service is what truly sets the best moving companies apart. After all, packing and transporting belongings is just one part of the jobmaking customers feel supported, heard, and reassured is equally important.
Have you ever launched a marketing campaign only to feel like it’s not hitting the mark with your audience? It’s frustrating, isn’t it? You might be wondering: What am I missing? The answer could be hidden in your customer feedback. Did you know that social media is the #1 product discovery channel , with 33% of consumers finding new products through platforms like Instagram and TikTok in the past three months?
In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Totango marked a significant milestone on January 22, 2025 a complete rebrand and website update that signals an exciting new chapter, and reflects the journey that brought us to this point. We aligned our visual identity with the company we’ve become and what we strive to deliver to our customers. In the last year, we merged two of the leading customer success players.
Is your business on social media? Then you’ve probably seen how one viral tweet, a trending hashtag, or a wave of customer complaints can shift public perception overnight. In this digital age, brands need more than just social listening—they need real-time insights to stay ahead of the conversation. But here’s the challenge: millions of posts, comments, and reviews flood social media daily.
Looking to transform your customer experience (CX) but feeling overwhelmed by the options? Well, you’re not alone. In an era where a single negative interaction can go viral, organisations are scrambling to upgrade their CX capabilities. But here’s the thing: successful CX transformation isn’t about jumping on the latest tech bandwagon it’s about following a proven roadmap to results.
The Importance of Net Revenue Retention (NRR) Net revenue retention (NRR) is a key metric that measures a company's ability to retain and grow revenue from its existing customer base over time. It is calculated by taking the revenue from existing customers in the current period, including any expansions, contractions, or churns, and dividing it by the revenue from those same customers in the prior period.
What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
As inclusion becomes a cornerstone of digital innovation, ensuring web accessibility is no longer optionalits essential. Businesses seeking to create accessible websites that meet the needs of all users, including those with disabilities, can turn to companies like accessiBe. Combining cutting-edge AI technology with expert services, accessiBe offers tools designed to help businesses who are looking to address their own accessibility challenges.
Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. This post offers actionable customer retention strategies to turn new or one-time holiday shoppers into repeat customers, maximizing loyalty and lifetime value.
MITRE released its latest Enterprise MITRE ATT&CK Evaluations in December of 2024. At that time, we published a blog with a quick overview of the results.
Key Takeaways Fair Market Value (FMV) incentives make sure healthcare professionals are compensated fairly for their time and expertise while keeping research projects compliant with industry regulations. FMV isnt just about calculating time; factors like expertise, location, currency differences, and local legislation all play a role. Tailoring FMV solutions to each research project is essential to staying compliant and keeping participants engaged.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
Process is not merely a conduit for efficiency; its the backbone for converting strategy into results. Without a robust process in place, reaching your goals becomes almost impossible. Learn a four-step method to turning process into a powerful execution tool.
iOS users are known for demanding expect seamless, polished experiencesfrom intuitive navigation to buttery-smooth animations and bug-free interactions. Any friction can lead to uninstalls and negative reviews. Waiting for App Store feedback or customer support tickets means reacting too late.
Ever feel like customer service can be a bit challenging? Some days, it seems like there’s always a new problem to solve or an upset customer to calm. The good news is that you don’t have to face these challenges alone. There are many resources out there that can help you improve your skills and confidence. This article will share a list of the best customer service books.
Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
The consumer packaged goods (CPG) industry is undergoing another profound transformation, driven by the rise of brands expanding their influencer marketing. These ventures, spearheaded by social media personalities, redefine how products are launched, marketed, and consumed. By leveraging authenticity, pre-built audiences, and direct engagement, influencers are disrupting traditional brands and creating entirely new market dynamics.
Generative AI has emerged as a transformative force, captivating industries with its potential to create, innovate, and solve complex problems. However, the journey from a proof of concept to a production-ready application comes with challenges and opportunities. Moving from proof of concept to production is about creating scalable, reliable, and impactful solutions that can drive business value and user satisfaction.
The biggest challenge that we faced is the idea of how to take very distinct teams and cultures and products, and how [ to ] align them under one shared vision for the future. Keith Frankels hot takes: Address the elephants: Don’t shy away from uncomfortable conversations and tackle culture divides head-on to foster healing and alignment. Enforce new behaviors: Implement consistent processes across teams, and remember, that behavior becomes personality over time.
Fly, Eagles, fly! I normally prefer competitive Super Bowl games, but this Eagles fan was perfectly happy with a massacre this year. And also there were ads!
With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.
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