Blueshift

NOVEMBER 8, 2024

Retail and e-commerce marketers face a challenging landscape as customers interact with brands across multiple channels, from email and social media to in-store and mobile apps. To deliver seamless, personalized experiences, brands need a strategy that connects every touchpoint. Traditional marketing platforms struggle to keep up with this demand, leading to inconsistent messaging and disjointed customer journeys.

Retail 80

Retail Marketing Social Media Touchpoint 80

Brad Cleveland Blog

NOVEMBER 8, 2024

The impact of employee engagement is incredible. Engaged employees are four times more likely than non-engaged employees to go beyond what’s expected of them according to the Temkin Group, a US firm focused on customer experience. Other studies show that … Continue reading → The post The Power of Employee Engagement appeared first on Brad Cleveland.

Employee Engagement 59

Employee Engagement Engagement Study Groups 59

ChurnZero

NOVEMBER 8, 2024

This guest post is by Jonathan Corbin, founder and CEO of Maven AGI. In the world of customer success, there’s a constant pressure to scale while maintaining that personal touch that keeps customers loyal and engaged. During my time leading HubSpot’s global customer success strategy, we faced a challenge I know many of you are all too familiar with: how do you retain and grow a rapidly expanding customer base without sacrificing the human connection that drives long-term loyalty?

Customer Success 52

Customer Success Customer Journeys Loyalty Interaction 52

BirdEye

NOVEMBER 8, 2024

Ever noticed how some local businesses seem to have a steady stream of customers while others struggle to get found online? The secret often lies in where they’re listed. While most guides point you to the obvious business listing sites, we’ve compiled 30+ Australian platforms quietly driving real customers. What makes this list different?

Advertising 52

Advertising Connections Hospitality Industry 52

Speaker: Carolyn Clark and Miriam Connaughton

The future of HR is here, and it's all about collaboration, innovation, and impact. Join us for a forward-thinking session where seasoned experts Miriam and Carolyn will share insights and practical strategies to help you stay ahead of evolving HR trends. Discover how to build strong partnerships with internal teams to craft a transparent, authentic, and connected workforce experience.

Employee Experience

Brandwatch CX

NOVEMBER 8, 2024

Turning on YouTube comments allows viewers to interact with your content. Follow our simple guide to enable comments on your videos and foster engagement.

Video 52

Video How To Interaction Engagement 52

Brandwatch CX

NOVEMBER 8, 2024

Learn how to get verified on YouTube with our step-by-step guide. Boost credibility, unlock features and drive your channel's reach and audience engagement.

How To 52

How To Engagement 52

MiaRec

NOVEMBER 8, 2024

Understanding your contact center customer interactions is now more crucial than ever. That’s why we’re thrilled to announce an exciting upgrade to MiaRec’s LLM-based Topic Analysis! Our latest features not only enhance the accuracy of topic identification but also provide deeper insights into the relevance of those topics. Here’s what you can expect from this game-changing update.

Analysis 64

Analysis Contact Center Interaction Customers 64

Brandwatch CX

NOVEMBER 8, 2024

Turning on YouTube comments allows viewers to interact with your content. Follow our simple guide to enable comments on your videos and foster engagement.

Video 52

Video How To Interaction Engagement 52

Forrester's Customer Insights

NOVEMBER 8, 2024

Opaque experiences and complex jargon have eroded consumer confidence and incentivized some to leave brands behind. However, consumers will choose healthcare organizations that emphasize their needs and increasingly gather and rely on their feedback to deliver value.

Healthcare 26

Healthcare Consumers Feedback Brands 26

Advertisement

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

SurveySensum

NOVEMBER 8, 2024

Imagine asking race or ethnicity survey questions that made your respondents misunderstood, misinterpreted, or uncomfortable! Or worse, poorly designed questions fueling biases and stereotypes towards your business. But you need this information, right? So, how do you ask about ethnicity in a respectful and inclusive manner to gather valuable customer data while ensuring customers feel safe and understood?

Survey 52

Survey How To Culture Policies 52

Forrester's Customer Insights

NOVEMBER 8, 2024

In the grand tapestry of the European identity landscape, a new regulation —most audacious in its ambition— has emerged to enable digital identification across the continent. The regulation known as eIDAS 2.0 seeks to introduce a universal digital identity wallet, a concept heralded with much aplomb since 2008.

29

29