MiaRec
NOVEMBER 8, 2024
Understanding your contact center customer interactions is now more crucial than ever. That’s why we’re thrilled to announce an exciting upgrade to MiaRec’s LLM-based Topic Analysis! Our latest features not only enhance the accuracy of topic identification but also provide deeper insights into the relevance of those topics. Here’s what you can expect from this game-changing update.
ChurnZero
NOVEMBER 8, 2024
This guest post is by Jonathan Corbin, founder and CEO of Maven AGI. In the world of customer success, there’s a constant pressure to scale while maintaining that personal touch that keeps customers loyal and engaged. During my time leading HubSpot’s global customer success strategy, we faced a challenge I know many of you are all too familiar with: how do you retain and grow a rapidly expanding customer base without sacrificing the human connection that drives long-term loyalty?
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Blueshift
NOVEMBER 8, 2024
Retail and e-commerce marketers face a challenging landscape as customers interact with brands across multiple channels, from email and social media to in-store and mobile apps. To deliver seamless, personalized experiences, brands need a strategy that connects every touchpoint. Traditional marketing platforms struggle to keep up with this demand, leading to inconsistent messaging and disjointed customer journeys.
BirdEye
NOVEMBER 8, 2024
Ever noticed how some local businesses seem to have a steady stream of customers while others struggle to get found online? The secret often lies in where they’re listed. While most guides point you to the obvious business listing sites, we’ve compiled 30+ Australian platforms quietly driving real customers. What makes this list different?
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
SurveySensum
NOVEMBER 8, 2024
Imagine asking race or ethnicity survey questions that made your respondents misunderstood, misinterpreted, or uncomfortable! Or worse, poorly designed questions fueling biases and stereotypes towards your business. But you need this information, right? So, how do you ask about ethnicity in a respectful and inclusive manner to gather valuable customer data while ensuring customers feel safe and understood?
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Brad Cleveland Blog
NOVEMBER 8, 2024
The impact of employee engagement is incredible. Engaged employees are four times more likely than non-engaged employees to go beyond what’s expected of them according to the Temkin Group, a US firm focused on customer experience. Other studies show that … Continue reading → The post The Power of Employee Engagement appeared first on Brad Cleveland.
Brandwatch CX
NOVEMBER 8, 2024
Turning on YouTube comments allows viewers to interact with your content. Follow our simple guide to enable comments on your videos and foster engagement.
Centercode
NOVEMBER 8, 2024
Boost your beta testing success with survey goals that drive actionable insights and save time.
Brandwatch CX
NOVEMBER 8, 2024
Turning on YouTube comments allows viewers to interact with your content. Follow our simple guide to enable comments on your videos and foster engagement.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Forrester's Customer Insights
NOVEMBER 8, 2024
In the grand tapestry of the European identity landscape, a new regulation —most audacious in its ambition— has emerged to enable digital identification across the continent. The regulation known as eIDAS 2.0 seeks to introduce a universal digital identity wallet, a concept heralded with much aplomb since 2008.
Forrester's Customer Insights
NOVEMBER 8, 2024
Opaque experiences and complex jargon have eroded consumer confidence and incentivized some to leave brands behind. However, consumers will choose healthcare organizations that emphasize their needs and increasingly gather and rely on their feedback to deliver value.
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