Calabrio

JANUARY 17, 2025

Analytics Promoting career growth in contact centers: Unlocking potential and building futures Share Contact centers have evolved from being viewed as monotonous jobs to becoming vibrant environments filled with opportunities for career growth and meaningful work. Today, as businesses increasingly recognize the strategic importance of customer experience, contact centers play a critical role in shaping brand perceptions, fostering loyalty, and driving business success.

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Contact Center Analytics Report Training 130

Think Customers

JANUARY 17, 2025

With more technology and insights at their fingertips than ever before, retailers are diving into their data to learn more about customers so they can deliver better, more personalized shopping experiences. Harnessing the power of AI-generated insights, offering hyper-personalized customer experiences (CX), and tapping into the buying power of Gen Z were key themes at the National Retail Federation (NRF) Big Show this month in New York City.

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Report Data Retail Social Media 52

Adrian Swinscoe

JANUARY 17, 2025

Todays podcast is with Kenji Hayward, the Senior Director of Customer Support at Front, the all-in-one, AI-powered customer service platform built for collaboration. Kenji joins me [] The post We got everyone involved in support and made our customer support metrics public Interview with Kenji Hayward of Front first appeared on Adrian Swinscoe.

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Metrics Customer Service Customers Customer Focused 59

SmartMessage Blog

JANUARY 17, 2025

We are excited to announce the release of SmartMessage Marketing Platform 2.11 ! This version is a game-changer, packed with innovative features, performance enhancements, and robust security measures to empower your marketing campaigns. Whether youre looking to expand your communication channels or create hyper-personalized customer experiences, this update is designed to meet your needs.

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Marketing Multi-Channel Effort Score Communication 52

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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.

Contact Center

Optimove

JANUARY 17, 2025

Up your mobile marketing game with this guide Download Now Why it Matters: The data highlights the increasing impact of live betting on player engagement and sportsbook revenues. Live betting consistently outpaces pre-match betting in terms of both volume and average player spend across multiple markets. For operators, targeted, timely, and personalized messaging to live bettors presents an opportunity to enhance player lifetime value and engagement.

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B2C Analysis Tips Study 52

Brandwatch CX

JANUARY 17, 2025

Master Google reviews with proven strategies. Learn to enhance your online reputation and respond effectively to feedback. Read the article for expert tips!

Management 59

Management Tips Feedback Strategy 59

CSM Magazine

JANUARY 17, 2025

New report reveals one-third of service queries are solvable without a professionals help while AI empowers 21% greater accuracy, says new report. Aquant , an AI platform built for servicing complex machinery, released its highly anticipated 2025 Field Service Benchmark Report , offering an in-depth analysis of trends, challenges, and opportunities shaping the future of the service industries.

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Report Self Service Contact Center Analysis 52

ChurnZero

JANUARY 17, 2025

You drive sustainable growth. But your CFO holds the keys. And its all too likely that your two teams operate in silos, speaking different numeric languages and prioritizing distinct objectives. When your CFO doesnt see the direct link between customer success and the financial metrics they track, its harder to persuade them to invest in CSwhich can ultimately lead to preventable churn.

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Customer Success How To Financial Metrics 52