InMoment XI

FEBRUARY 8, 2024

Companies of all sizes are always looking for ways to improve their bottom line. Whether that be through cost-saving measures, increased operational efficiency, or strategic initiatives to boost revenue, the pursuit of financial success is a constant in the business world. As you look to improve your business, consider contact center optimization. This will improve your business by enhancing operational efficiency, elevating customer satisfaction, and fostering a more agile and responsive custom

Contact Center 195

Contact Center Multi-Channel First Call Resolution Social Media 195

AWS Machine Learning

FEBRUARY 8, 2024

Generative AI agents are a versatile and powerful tool for large enterprises. They can enhance operational efficiency, customer service, and decision-making while reducing costs and enabling innovation. These agents excel at automating a wide range of routine and repetitive tasks, such as data entry, customer support inquiries, and content generation.

Knowledge Base 138

Knowledge Base Insurance Policies Groups 138

Brandwatch CX

FEBRUARY 8, 2024

Master the art of social media bios with tips for brands and marketers. Elevate your online presence, attract followers, and boost engagement effortlessly.

Social Media 98

Social Media How To Tips Brands 98

Beyond Philosophy

FEBRUARY 8, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Let’s begin this week’s issue with a test. I am going to share a British idiom, and you are going to determine what it means. It’s simple enough, yes? We will be on the honor system, so score yourself as you go along.

How To 78

How To Exercises Video Policies 78

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Cyara

FEBRUARY 8, 2024

For some time now, contact centers have felt the pressure building to adopt or upgrade their existing conversational AI solutions. In 2023, the dam finally broke. After ChatGPT went mainstream, it quickly became clear that conversational AI would forever change the way brands interact with their customers.

Contact Center 76

Contact Center Interaction Brands Chatbots 76

Zonka Feedback

FEBRUARY 8, 2024

In a world driven by evolving consumer needs, understanding your audience is crucial. The easiest and the most effective way is by leveraging email surveys. Whether you're evaluating customer satisfaction, gathering product feedback, or refining services, email surveys provide a direct channel to engage your target audience.

Feedback 52

Feedback Survey How To Customer Satisfaction 52

Gainsight

FEBRUARY 8, 2024

In the ever-evolving landscape of SaaS, Customer Success (CS) teams are facing a paradigm shift. Once primarily focused on customer satisfaction and retention, CS teams are now being called upon to think more commercially and demonstrate their direct impact on business revenue. As the SaaS industry matures and competition intensifies, the role of CS has expanded beyond mere support functions to become a critical driver of revenue growth and profitability.

Customer Success 52

Customer Success How To Conference Touchpoint 52

CSM Magazine

FEBRUARY 8, 2024

Cirrus, a pioneer in exceptional customer experience solutions, has partnered with Redcentric, the UK’s most comprehensive managed IT service provider. This collaboration is set to empower organisations with unparalleled IT and customer service solutions, driving significant advancements in customer experience and digital transformation. Kieran Brady, Group Sales and Marketing Director at Redcentric said “We are pleased to be partnering with Cirrus, to offer the market an omni-channel contact ce

Omni-Channel 52

Omni-Channel Innovation Customer relationships Communication 52

Support EXP

FEBRUARY 8, 2024

To avoid making decisions based on an incomplete understanding of your customers, make the ever-changing Voice of Your Customer the core of your intel-gathering plan. While banking executives are breathing a collective sigh of relief that a major recession was avoided in 2023, they are still assuming a posture of cautious optimism about economic trends in 2024.

Data 52

Data Trends Competitive Advantage Financial 52

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

CSM Magazine

FEBRUARY 8, 2024

Game localization is important to make sure that online gaming games are changed to fit the likes, rules, and cultural norms of different people. Putting together a fun game that anyone can play requires more than just translating words. On the other hand, customer service is very important for online games, especially when it comes to localization.

Culture 52

Culture Customer Service Study Customers 52

Optimove

FEBRUARY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it matters: Excessive generosity in marketing, like giving consumers greater discounts than necessary, can lead to lower profit margins and missed opportunities. This blog post will cover how marketers can evolve from “too generous” to “generous enough” in marketing.

Marketing 52

Marketing Omni-Channel Sports Comparison 52

Amplifai Coaching Category

FEBRUARY 8, 2024

Job interview questions for Call Center Manager, Call Center Team Leader, and VP of Operations roles with expert strategies to ace your interview and lead successfully.

Call Center 52

Call Center Strategy Management 52

Optimove

FEBRUARY 8, 2024

Optimove has been selected by 888AFRICA to assist the operator with player engagement and retention in African markets. Through the partnership, 888AFRICA – a joint venture partly owned by 888 Holdings – will utilise Optimove’s CRM marketing solution, which has several features including in-depth customer insights, smart orchestration, enhanced marketing attribution and personalisation at scale.

Engagement 40

Engagement CRM Customer Insights Marketing 40

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

My Customer

FEBRUARY 8, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes.

How To 40

How To 40

Optimove

FEBRUARY 8, 2024

Kindred Group PLC-owned Unibet has announced a new partnership with Optimove that will see the former fully optimising its CRM marketing activities. The strategic investment into Optimove by Unibet shows a continued commitment to scaling retention and player lifetime as a key growth indicator for the business. The post Kindred’s Unibet signs up Optimove as exclusive CRM partner appeared first on Optimove.

CRM 40

CRM Groups Marketing 40

Forrester's Customer Insights

FEBRUARY 8, 2024

Thanks to the widely publicized cybersecurity talent shortage, degree requirements are fading from job postings – even for US Federal contractors – and being replaced by demonstrable skills challenges, making expensive four-year programs less appealing to high school grads and those in the workforce looking for a career change. To keep up, colleges and universities are doing some rethinking of their own as many attempt to carve out a slice of the cybersecurity skills and training pie.

Training 36

Training Trends Management Customers 36

Optimove

FEBRUARY 8, 2024

As marketers start using ChatGPT, Google’s Bard, Microsoft’s Bing Chat, Meta AI or their own large language models (LLM), they must concern themselves with “hallucinations” and how to prevent them. The post How to protect against and benefit from generative AI hallucinations appeared first on Optimove.

How To 52

How To Marketing 52

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Forrester's Customer Insights

FEBRUARY 8, 2024

It is an iconic scene – the Ring of Power flying through the air in slow motion as Frodo tumbles to the floor of the Prancing Pony. As drunken revelers look on and the ring slips onto his finger, the small, frightened hobbit vanishes into thin air. Frodo Baggins is invisible.

Customers 34

Customers 34

2020 Research

FEBRUARY 8, 2024

Key Takeaways: Canadians have the lowest engagement with New Year’s resolutions, with only 43% making resolutions and many Canadians not believing in their efficacy. UK respondents have limited optimism and tend to set larger, more ambitious resolutions compared to other countries. Americans have strong commitment and belief in resolutions, with over two-thirds making resolutions each year and a majority successfully completing past resolutions.

Survey 59

Survey Comparison Study Engagement 59

Forrester's Customer Insights

FEBRUARY 8, 2024

You've heard about high-performance IT. Now learn how the CISO and the security organization fits into this new technology model.

Technology 36

Technology Trends Management 36