Think Customers

DECEMBER 19, 2024

This article was originally published in the Customer Strategist Journal. Read the issue here. The customer experience (CX) landscape is constantly evolving with changing technologies, customer behaviors, challenges, and opportunities. Thats always been the case but as we head into 2025, things feel different. Now that AI has fully made the leap from theoretical buzzword to a cornerstone of contact center operations and brands are seeing its benefits firsthand, the year ahead is poised to be tr

Trends 52

Trends Customer Experience Contact Center Self Service 52

IntouchInsight

DECEMBER 19, 2024

As 2024 comes to a close, its clear that this year brought significant changes to the restaurant and convenience store industries. From innovative technology to strategic shifts, brands have been redefining how they connect with their customers. Whether it was fast-food chains reinventing the drive-thru experience or convenience stores evolving to compete with restaurants, one thing stood out: a relentless focus on meeting customers where they areand where theyre headed.

Trends 156

Trends Innovation Meeting Connections 156

Optimove

DECEMBER 19, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Retail marketers can learn that leveraging personalized, data-driven marketing maximizes engagement, new customer acquisition, and significantly boosts sales during these critical periods. Key takeaways: 109% increase in unique customers targeted during Black Friday/Cyber Monday week delivers 300%+ growth in total customers, new customer acquisition, orders, and sales.

Retail 52

Retail Lifetime Customer Customer Centricity Loyalty 52

CSM Magazine

DECEMBER 19, 2024

Retail theft soared in the first half of 2024, with a rate 24% higher in major U.S. cities compared to the same period in 2023, CNN reports. This theft also costs businesses an average of almost $70 billion per year. In response, some retailers have adopted facial recognition technology to curtail theft and associated losses. Facial recognition uses artificial intelligence (AI) algorithms to analyze an individual’s facial features to either confirm or deny their identity which makes it an

Retail 52

Retail Video Technology Survey 52

Advertisement

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

ChurnZero

DECEMBER 19, 2024

They’re creative, data-driven, customer-centric, innovative, and impactful. Theyquestion the status quo, and relentlessly pursue their customers’ success, using ChurnZero software to power their initiatives and achieve breakthrough results. We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, a

Customer Success 52

Customer Success Meeting Self Service ROI 52

MiaRec

DECEMBER 19, 2024

Are you struggling with low CSAT scores in your hospitality contact center? Are you looking for ways to automate your contact center processes and start using AI to eliminate some of your biggest pain points?

Contact Center 52

Contact Center Hospitality Management 52

AWS Machine Learning

DECEMBER 19, 2024

As generative AI capabilities evolve, successful business adoptions hinge on the development of robust problem-solving capabilities. At the forefront of this transformation are agentic systems, which harness the power of foundation models (FMs) to tackle complex, real-world challenges. By seamlessly integrating multiple agents, these innovative solutions enable autonomous collaboration, decision-making, and efficient problem-solving in diverse environments.

System 73

System Knowledge Base Interaction Healthcare 73

CSM Magazine

DECEMBER 19, 2024

Your TikTok bio is your digital handshakea 80-character snapshot of who you are and why people should follow you. Its your first impression, and for influencers, creators, and brands, it can make or break your profiles success. A compelling bio not only attracts followers but also opens the door to collaborations and engagement opportunities. So, how do you create a bio that stands out?

Comparison 52

Comparison Tips Social Media Video 52

BirdEye

DECEMBER 19, 2024

Today, marketing teams face a critical challenge: delivering personalized customer experiences while managing increasingly complex digital marketing plans. While many businesses invest in artificial intelligence technologies, most struggle to implement them effectively. The gap isn’t in technologyit’s in strategic implementation. Artificial intelligence (AI) is a business multiplier, enabling companies to process millions of data points instantly and make real-time decisions that dri

Strategy 52

Strategy Marketing Social Media Hospitality 52

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

CSM Magazine

DECEMBER 19, 2024

Cho-Time (SSF Group) enters strategic partnership with yoummday to revolutionise Its BPO operations with scalable technology and multilingual talent. The leading German business process outsourcing (BPO) provider Cho-Time (SSF Group) is partnering with yoummday, the platform for customer experience (CX) technology solutions. This collaboration enables Cho-Time (SSF Group) to utilise yoummdays platform for cost-effective, scalable expansion and access to a global multilingual talent pool availabl

Groups 52

Groups Virtual Agent Competitive Advantage Social Media 52

The DiJulius Group

DECEMBER 19, 2024

Todays episode is from a live Q&A with The DiJulius Group Chief Revolution Officer John DiJulius, during which he answered questions from business leaders on how to be more effective leaders. Links: The Customer Service Revolution Podcast The DiJulius Group Customer Experience Executive Academy Employee Experience Executive Academy Our new best-selling book,The.

Leadership 52

Leadership Groups Employee Experience Customer Experience 52

AWS Machine Learning

DECEMBER 19, 2024

Generative AI offers many benefits for both you, as a software provider, and your end-users. AI assistants can help users generate insights, get help, and find information that may be hard to surface using traditional means. In addition, they can help your employees reduce repetitive tasks and focus on high-value work. However, adding generative AI assistants to your website or web application requires significant domain knowledge and the technical expertise to build, deploy, and maintain the in

User Experience 59

User Experience Policies System Examples 59

Forrester's Customer Insights

DECEMBER 19, 2024

The MITRE Engenuity ATT&CK Evaluations 2024 are out, and with them, another year of vendors claiming victory. As a reminder, these evaluations have no winners or losers just sweet, sweet data. Case in point, MITRE ATT&CK tracks and tests on techniques that could be completely benign, even something as simple as T1059.

Data 26

Data Trends 26

Advertisement

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

AWS Machine Learning

DECEMBER 19, 2024

Large language models (LLMs) have demonstrated remarkable capabilities in a wide range of linguistic tasks. However, the performance of these models is heavily influenced by the data used during the training process. In this blog post, we provide an introduction to preparing your own dataset for LLM training. Whether your goal is to fine-tune a pre-trained modIn this blog post, we provide an introduction to preparing your own dataset for LLM training.

Training 58

Training Financial Data Examples 58

Forrester's Customer Insights

DECEMBER 19, 2024

I recently joined Forrester as an analyst on the Security and Risk (S&R) research team. My focus areas will be Network Analysis and Visibility (NAV), Zero Trust, and the Zero Trust domains of Analysis and Visibility and Automation and Orchestration.

Meeting 26

Meeting Banking Analysis Trends 26

CSM Magazine

DECEMBER 19, 2024

Have you been questioning the legitimacy of Sky Crown Casino? It’s a common query, but thankfully, we’ve done a thorough investigation to bring you the facts. Let’s delve into the details of their licensing, security, and associated measures to assure you of our findings. Certification & Licensing of Sky Crown Sky Crown Casino isn’t a makeshift platform.

Guidelines 52

Guidelines Banking Software Tools 52

CSM Magazine

DECEMBER 19, 2024

In today’s world of fierce rivalry and complex technologies, firms must create solid software systems. Failure to emphasize code quality can result in a variety of concerns, including vulnerabilities and higher expenses over time, among other challenges. For this reason, many firms conduct code reviews, also known as code audits, in which the software’s code is examined to ensure that everything is operational, secure, and spick and span.

Software 52

Software Analysis Tools Report 52

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends