ChurnZero

JANUARY 6, 2025

Whats the one thing that wont change in customer success this year? The pace of change itself. So how should you position yourself for 2025s incoming customer success trendsand should you be nervous, optimistic, or a cautious blend of both? “Over the past two years, every less-than-best practice in CS has been scrutinized: where it should live, how it should look, who owns what, writes ChurnZero CEO You Mon Tsang in the most recent Customer Success Leadership Study.

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Trends Customer Success Measurement Leadership 52

The DiJulius Group

JANUARY 6, 2025

Company Fires Employees Who Admit Being Stressed / What is your word of 2025? How one company Received 225 5-Star reviews in one year / Gen Z will not wait on hold How one company Received 225 5-Star reviews in one year It took Outer Banks Blue Realty Services, a property management company, ten years. Read Full Article The post Fired for Being Stressed / Word of 2025 / Increasing 5 Star Reviews / Gen Z appeared first on The DiJulius Group.

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Banking Groups Company Management 98

CSM Magazine

JANUARY 6, 2025

Empathy is more than a theorymany companies have made it the cornerstone of their customer support strategy. By putting themselves in their customers shoes, these brands have built trust, loyalty, and sterling reputations. Lets take a closer look at how some of the best-known companies use empathy in their customer interactions. Case Study: Zappos When you think of brands that put customers first, Zappos often tops the list.

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Examples Case Study Study Training 52

Optimove

JANUARY 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: If marketers can convert one-time fashion and beauty customers into multi-time customers, this will increase lifetime customer value. This post will show the value of multi-time customers and give tips on driving customer loyalty and increasing profits. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaways Retention: Brands can have be

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Fashion Gamification Omni-Channel Loyalty Programs 59

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

Doing CX Right

JANUARY 6, 2025

Struggling to retain loyal customers despite new products and tech investments? Discover 8 powerful CX lessons from 2024 to transform your customer relationships and boost retention in 2025. The post 8 Customer Experience Lessons That Will Transform Your Business in 2025 appeared first on Doing CX Right.

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Customer Experience Customer relationships Customers Loyalty 59

Optimove

JANUARY 6, 2025

The new integration enables Optimove clients to leverage the free, cross-platform messaging app for highly personalized, engaging, and efficient CRM Marketing campaigns The post Optimove Launches Viber as a Marketing Channel Through MMDSmart Partnership appeared first on Optimove.

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Forrester's Customer Insights

JANUARY 6, 2025

With the growth of generative AI, developer productivity is on everyone's mind these days. But measuring developer productivity is challenging. Learn how focusing on alignment can help eliminate the elephant in the room.

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Metrics Measurement Customers 51

AWS Machine Learning

JANUARY 6, 2025

In this post, we walk you through the process to build an automated mechanism using Amazon SageMaker to process your log data, run training iterations over it to obtain the best-performing anomaly detection model, and register it with the Amazon SageMaker Model Registry for your customers to use it. Log-based anomaly detection involves identifying anomalous data points in log datasets for discovering execution anomalies, as well as suspicious activities.

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Forrester's Customer Insights

JANUARY 6, 2025

As we step into 2025, the APAC region stands at the forefront of a global financial transformation, with digital wallets and real-time payments reshaping the very fabric of commerce.

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Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Circular Edge

JANUARY 6, 2025

Are you prepared to meet upcoming payroll processing deadlines? As we approach the 2024 tax deadlines, its time to set up your E1 systems and processes to keep your business in compliance while also ensuring that your employees and independent contractors meet their tax obligations seamlessly. JDE Accounts Payable includes programs to enable customers to maintain address and tax information for 1099 suppliers, produce 1099 forms using data from the Accounts Payable and/or General Accounting syst

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CSM Magazine

JANUARY 6, 2025

Being injured as a pedestrian in a car accident can be a traumatic experience, both physically and emotionally. For those in Duluth, understanding the legal aspects of pedestrian accidents is important to protect rights and seek proper compensation. Lets break down what you need to know about pedestrian accidents in Duluth. We will also discuss how auto injury attorneys in Duluth can help you every step of the way.

Insurance 52

Insurance Hospitality Exercises Consulting 52

SurveySensum

JANUARY 6, 2025

Google Forms is one of the oldest and the simplest survey builders , and it is completely free. You can use it to create several types of forms to capture information like contact details, customer feedback, interests, etc. But it might be the time to look beyond Google Forms and search for Google Forms alternatives, why? Lets find out. Why Is It Time To Go Beyond Google Forms?

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Forrester's Customer Insights

JANUARY 6, 2025

AI advantage does not come simply by giving employees access to ChatGPT or Microsoft 365 Copilot. These general-purpose models and tools, trained mainly on the worlds public data, cannot differentiate your business or define your long-term success. Nor can buying off-the-shelf AI-accelerated products like Github Copilot or Tabnine to, for example, automate your coding.

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Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective

In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.

Brands

Forrester's Customer Insights

JANUARY 6, 2025

The B2B event technology landscape has continued to transform apace over the past two years. In this environment, standalone virtual event platforms have struggled as leading vendors have broadened their capabilities to support a wider range of event types.

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