InMoment XI
DECEMBER 17, 2024
Did you know that 80% of organizations have CX teams with 11 or more employees dedicated to the businesss CX program? As your company begins to scale customer experience operations, it is possible for silos that cause different departments to use separate technologies and focus on different metrics, which fragments your understanding of the customer experience.
Experience Investigators by 360Connext
DECEMBER 17, 2024
What if you could transform your customer experience strategy to drive tangible business results, like increased revenue and reduced expenses? In this milestone 99th episode of the Experience Action Podcast, we wrap up the year by reflecting on the successes and lessons learned in customer experience. Together, we’ll explore five critical questions that will help you evaluate your priorities and achievements this past year.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
DECEMBER 17, 2024
Its the holiday season, and whatever holiday you choose to celebrate or choose not to celebrate gifting is the norm. So, I have a gift for you: the five easiest customer service tactics that anyone and everyone can do and they wont cost a thing! I was recently asked in an interview, What are the easiest and least expensive customer service or experience tactics a company can implement?
TechSee
DECEMBER 17, 2024
Field service optimization has become a critical focus for companies striving to meet their customers’ growing expectations for faster and more efficient services. The demand for superior service quality and rapid response times puts significant pressure on organizations, many of which grapple with limited resources and complex logistical challenges.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
ShepHyken
DECEMBER 17, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies integrate their sales and support teams to enhance customer interactions? How can small businesses enhance customer support after a sale? What are the benefits of a customer advisory board? Why is it important for companies to proactively communicate when there are problems, service outages, or maintenance periods?
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
CSM Magazine
DECEMBER 17, 2024
GitHub, the worlds leading platform for developers, has revolutionized the way teams collaborate on software development projects. But as GitHubs user base has grown to include millions of developers from every corner of the globe, the need for GitHub localization has become more prominent than ever. In this guide, well dive deep into what GitHub localization is, why it matters, and how it benefits developers and organizations worldwide.
Optimove
DECEMBER 17, 2024
Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Q4, or the fourth quarter of the financial year, is crunch time. For online casino and sports betting operators, it isnt just a festive opportunity; its the years final shot to ramp up revenue, hit targets, and outshine the competition. But this period is also the most crowded and chaotic, with players bombarded by countless promotions and offers.
CSM Magazine
DECEMBER 17, 2024
Data is at the heart of delivering exceptional customer experiences. While businesses have long recognized the value of storing, processing, and analyzing data, the ability to utilize this information in real-time is what truly sets customer-focused companies apart. Enter the power of data warehouses and reverse ETLa solution that allows organizations to transform raw data into meaningful, actionable insights in the blink of an eye.
Happy or Not
DECEMBER 17, 2024
Creating a winning voice of the customer (VoC) program is crucial for businesses that wish to thrive in today’s competitive landscape. This guide will cover seven essential steps to build a VoC program that improves customer experience, drives brand loyalty, and increases retention. Each step focuses on understanding your existing customers effectively and sustainably, ensuring lasting results.
Advertisement
In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
CSM Magazine
DECEMBER 17, 2024
Customer expectations are at their peak in the current fast moving and interconnected digital era. Offering a customer service that runs all day is important for businesses: that is one of the ways that they will be able to meet the high demands of the customers. It does not matter if you deal with retail, technology or even online gaming; providing support at any time of the day will increase customer satisfaction and loyalty.
Zonka Feedback
DECEMBER 17, 2024
Improve your CAPA process and streamline quality management with actionable strategies that ensure compliance, improve efficiency and boost patient safety.
CSM Magazine
DECEMBER 17, 2024
Mobile casinos have revolutionized the way players approach online gambling, and that with better convenience and enhanced security. With improved smartphone and tablet computing, players need not use desktops to access games. In this respect, the mobile application like Rocketplay mobile casino ensures a value addition in gameplaying by allowing consumers to access casino games on the go.
Brandwatch CX
DECEMBER 17, 2024
Discover how Meta Pixel can enhance your marketing strategy by tracking user behavior and optimizing ad performance. Read the article to learn more.
Advertisement
What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
CSM Magazine
DECEMBER 17, 2024
Grupo Juguetron, a prominent Mexican company with numerous stores nationwide, has partnered with RELEX Solutions to enhance their supply chain and retail planning through advanced forecasting and replenishment capabilities. The collaboration aims to boost operational efficiency, maintain optimal stock levels, and elevate customer satisfaction levels.
Genroe
DECEMBER 17, 2024
Your customer is your most powerful asset, yet, few organisations actually manage and monitor their customers as a financial asset? The post Generating Higher Profits by Managing Customers as Financial Assets appeared first on Genroe | Customer Experience | Net Promoter Score.
eGain Blogs
DECEMBER 17, 2024
Gartner just published the much-awaited Critical Capabilities Report for the Customer Engagement Center for 2025 (client subscription required.) Though not a surprise, we were ranked again at the very top in each one of the critical capabilities for our market spaceknowledge management, digital engagement, automation of engagements, and composability!
Forrester's Customer Insights
DECEMBER 17, 2024
Face it – Companies must navigate a perfect storm of ballooning customer inquiries, talent shortages, hybrid operations, and a rising tide of customer expectations. To succeed, customer service organizations must curate a set of technologies that underpin their operations.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
Zonka Feedback
DECEMBER 17, 2024
Youre running a busy healthcare facility. Every day, patients rely on you for accurate diagnoses, safe treatments, and quality care. But sometimes, things go wrong. A patient waits too long for test results. Another receives the wrong medication. These small errors can quickly turn into big problems.
Keatext
DECEMBER 17, 2024
For our 2024 year in review, were doing something a little different. Before we look forward to the future, we wanted to first look back at the conversations we had with CX professionals this year. Their experiences with genAI are eye opening.
Zonka Feedback
DECEMBER 17, 2024
Improve your CAPA process and streamline quality management with actionable strategies that ensure compliance, improve efficiency and boost patient safety.
DCX
DECEMBER 17, 2024
Inspiration, education, and coaching for customer-obsessed leaders Join the global community of 1,000+ CX trailblazers who get the DCX Newsletter first—packed with fresh insights, inspiration, and tools to elevate your customer experience game. Don’t miss out—join the movement today! —Welcome to the DCX Newsletter— The New Year is the perfect time to hit the reset button.
Advertisement
Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
Forrester's Customer Insights
DECEMBER 17, 2024
Global averages mask a great deal of nuance. Get an overview of our B2B marketing budget benchmark reports and find out how they can help you evaluate your marketing investment.
eglobalis
DECEMBER 17, 2024
The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year. Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. From hyper-personalization to autonomous workflows, AI is delivering unprecedented opportunities while posing new challenges.
Help Scout
DECEMBER 17, 2024
Discover why multilingual support is essential for businesses and how AI can help you connect with your customers across languages more easily.
Forrester's Customer Insights
DECEMBER 17, 2024
This research showsthat engaged, healthy, psychologically safe and collaborative security teams experience fewer breaches.
Advertisement
With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.
AWS Machine Learning
DECEMBER 17, 2024
Developers face significant challenges when using foundation models (FMs) to extract data from unstructured assets. This data extraction process requires carefully identifying models that meet the developers specific accuracy, cost, and feature requirements. Additionally, developers must invest considerable time optimizing price performance through fine-tuning and extensive prompt engineering.
Forrester's Customer Insights
DECEMBER 17, 2024
This blog provides a 2024 year in review of the sales technology market, along with a view on how it will impact 2025.
AWS Machine Learning
DECEMBER 17, 2024
TUI Group is one of the worlds leading global tourism services, providing 21 million customers with an unmatched holiday experience in 180 regions. TUI Group covers the end-to-end tourism chain with over 400 owned hotels, 16 cruise ships, 1,200 travel agencies, and 5 airlines covering all major holiday destinations around the globe. At TUI, crafting high-quality content is a crucial component of its promotional strategy.
Expert insights. Personalized for you.
195 
Let's personalize your content