InMoment XI
DECEMBER 17, 2024
Did you know that 80% of organizations have CX teams with 11 or more employees dedicated to the businesss CX program? As your company begins to scale customer experience operations, it is possible for silos that cause different departments to use separate technologies and focus on different metrics, which fragments your understanding of the customer experience.
eglobalis
DECEMBER 17, 2024
The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year. Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. From hyper-personalization to autonomous workflows, AI is delivering unprecedented opportunities while posing new challenges.
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Experience Investigators by 360Connext
DECEMBER 17, 2024
What if you could transform your customer experience strategy to drive tangible business results, like increased revenue and reduced expenses? In this milestone 99th episode of the Experience Action Podcast, we wrap up the year by reflecting on the successes and lessons learned in customer experience. Together, we’ll explore five critical questions that will help you evaluate your priorities and achievements this past year.
TechSee
DECEMBER 17, 2024
Field service optimization has become a critical focus for companies striving to meet their customers’ growing expectations for faster and more efficient services. The demand for superior service quality and rapid response times puts significant pressure on organizations, many of which grapple with limited resources and complex logistical challenges.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Genroe
DECEMBER 17, 2024
Your customer is your most powerful asset, yet, few organisations actually manage and monitor their customers as a financial asset? The post Generating Higher Profits by Managing Customers as Financial Assets appeared first on Genroe | Customer Experience | Net Promoter Score.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Blake Morgan
DECEMBER 17, 2024
GoTo is redefining how companies connect with customers and manage the modern contact centers. By unifying remote management, support, and business communication tools into one seamless platform, GoTo helps businesses simplify operations while staying secure and efficient.
ShepHyken
DECEMBER 17, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies integrate their sales and support teams to enhance customer interactions? How can small businesses enhance customer support after a sale? What are the benefits of a customer advisory board? Why is it important for companies to proactively communicate when there are problems, service outages, or maintenance periods?
CSM Magazine
DECEMBER 17, 2024
GitHub, the worlds leading platform for developers, has revolutionized the way teams collaborate on software development projects. But as GitHubs user base has grown to include millions of developers from every corner of the globe, the need for GitHub localization has become more prominent than ever. In this guide, well dive deep into what GitHub localization is, why it matters, and how it benefits developers and organizations worldwide.
Zonka Feedback
DECEMBER 17, 2024
Improve your CAPA process and streamline quality management with actionable strategies that ensure compliance, improve efficiency and boost patient safety.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
CSM Magazine
DECEMBER 17, 2024
Data is at the heart of delivering exceptional customer experiences. While businesses have long recognized the value of storing, processing, and analyzing data, the ability to utilize this information in real-time is what truly sets customer-focused companies apart. Enter the power of data warehouses and reverse ETLa solution that allows organizations to transform raw data into meaningful, actionable insights in the blink of an eye.
Keatext
DECEMBER 17, 2024
For our 2024 year in review, were doing something a little different. Before we look forward to the future, we wanted to first look back at the conversations we had with CX professionals this year. Their experiences with genAI are eye opening.
CSM Magazine
DECEMBER 17, 2024
Customer expectations are at their peak in the current fast moving and interconnected digital era. Offering a customer service that runs all day is important for businesses: that is one of the ways that they will be able to meet the high demands of the customers. It does not matter if you deal with retail, technology or even online gaming; providing support at any time of the day will increase customer satisfaction and loyalty.
DCX
DECEMBER 17, 2024
Inspiration, education, and coaching for customer-obsessed leaders Join the global community of 1,000+ CX trailblazers who get the DCX Newsletter first—packed with fresh insights, inspiration, and tools to elevate your customer experience game. Don’t miss out—join the movement today! —Welcome to the DCX Newsletter— The New Year is the perfect time to hit the reset button.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
CSM Magazine
DECEMBER 17, 2024
Mobile casinos have revolutionized the way players approach online gambling, and that with better convenience and enhanced security. With improved smartphone and tablet computing, players need not use desktops to access games. In this respect, the mobile application like Rocketplay mobile casino ensures a value addition in gameplaying by allowing consumers to access casino games on the go.
Help Scout
DECEMBER 17, 2024
Discover why multilingual support is essential for businesses and how AI can help you connect with your customers across languages more easily.
CSM Magazine
DECEMBER 17, 2024
Grupo Juguetron, a prominent Mexican company with numerous stores nationwide, has partnered with RELEX Solutions to enhance their supply chain and retail planning through advanced forecasting and replenishment capabilities. The collaboration aims to boost operational efficiency, maintain optimal stock levels, and elevate customer satisfaction levels.
Optimove
DECEMBER 17, 2024
Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Q4, or the fourth quarter of the financial year, is crunch time. For online casino and sports betting operators, it isnt just a festive opportunity; its the years final shot to ramp up revenue, hit targets, and outshine the competition. But this period is also the most crowded and chaotic, with players bombarded by countless promotions and offers.
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Happy or Not
DECEMBER 17, 2024
Creating a winning voice of the customer (VoC) program is crucial for businesses that wish to thrive in today’s competitive landscape. This guide will cover seven essential steps to build a VoC program that improves customer experience, drives brand loyalty, and increases retention. Each step focuses on understanding your existing customers effectively and sustainably, ensuring lasting results.
eGain Blogs
DECEMBER 17, 2024
Gartner just published the much-awaited Critical Capabilities Report for the Customer Engagement Center for 2025 (client subscription required.) Though not a surprise, we were ranked again at the very top in each one of the critical capabilities for our market spaceknowledge management, digital engagement, automation of engagements, and composability!
Forrester's Customer Insights
DECEMBER 17, 2024
This research showsthat engaged, healthy, psychologically safe and collaborative security teams experience fewer breaches.
AWS Machine Learning
DECEMBER 17, 2024
Developers face significant challenges when using foundation models (FMs) to extract data from unstructured assets. This data extraction process requires carefully identifying models that meet the developers specific accuracy, cost, and feature requirements. Additionally, developers must invest considerable time optimizing price performance through fine-tuning and extensive prompt engineering.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Forrester's Customer Insights
DECEMBER 17, 2024
Global averages mask a great deal of nuance. Get an overview of our B2B marketing budget benchmark reports and find out how they can help you evaluate your marketing investment.
AWS Machine Learning
DECEMBER 17, 2024
TUI Group is one of the worlds leading global tourism services, providing 21 million customers with an unmatched holiday experience in 180 regions. TUI Group covers the end-to-end tourism chain with over 400 owned hotels, 16 cruise ships, 1,200 travel agencies, and 5 airlines covering all major holiday destinations around the globe. At TUI, crafting high-quality content is a crucial component of its promotional strategy.
Forrester's Customer Insights
DECEMBER 17, 2024
This blog provides a 2024 year in review of the sales technology market, along with a view on how it will impact 2025.
Uplight
DECEMBER 17, 2024
This year, we empowered utilities and their customers to make measurable strides toward a cleaner, more sustainable future. From acquiring Autogrid to launching Predictive Capacity Dispatch (PCD), and growing DR event load shift by 22.5%, were proud of what weve achieved together. Check out our 2024 Unwrapped. In 2024, we acquired Autogrid. We managed capacity Read More The post Uplight’s 2024 Unwrapped appeared first on Uplight.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
Forrester's Customer Insights
DECEMBER 17, 2024
Face it – Companies must navigate a perfect storm of ballooning customer inquiries, talent shortages, hybrid operations, and a rising tide of customer expectations. To succeed, customer service organizations must curate a set of technologies that underpin their operations.
CSM Magazine
DECEMBER 17, 2024
Modern data warehousing solutions are more than just storage systems; theyre powerful tools designed to handle growing volumes of data efficiently. From real-time analytics to seamless integration with cloud platforms, these systems are built for scalability and speed. Understanding which features to prioritize can help you choose a solution that meets todays demands while preparing for future growth.
Forrester's Customer Insights
DECEMBER 17, 2024
In November 2023 LeanIX was absorbed by SAP, in September 2024 Ardoq acquired ShiftX and now on December 11th, 2024, Orbus Software announced its acquisition of Capsifi. All these acquisitions point to a significant shift in the enterprise architecture management suites (EAMS) space.
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