eglobalis
SEPTEMBER 19, 2024
In today’s rapidly evolving business environment, organizations face increasing pressure to stay competitive through continual transformation and innovation. While many companies focus on strategy, technology, and financial investment as the cornerstones of success, the critical yet often overlooked factor is the engagement and empowerment of employees.
InMoment XI
SEPTEMBER 19, 2024
When you think of your most recent purchase, you don’t think of the experience in silos. You don’t remember how you felt during the awareness phase separate from the consideration phase. You recount your experience based on how you felt about the whole process, from start to finish. This is how we view the end-to-end customer experience. What is End-to-End Customer Experience?
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Beyond Philosophy
SEPTEMBER 19, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: I have been dealing with a load of tradespeople on my kitchen renovation. The excuses they devise for why something can’t happen are amazing. Today, we will look closer at excuses regarding why people give them and what you can take away from that exchange.
Clarivate
SEPTEMBER 19, 2024
Recognizing the world’s most influential researchers, whose groundbreaking work is shaping global innovation and societal impact When Alfred Nobel established his Nobel Prizes, he sought to honor those whose contributions had “conferred the greatest benefit to humankind.” Were he alive today, he might have described this as ‘societal impact.’ This concept lies at the heart of the Citation Laureates program – whereby we identify researchers whose groundbreaking work continues to shape globa
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Brandwatch CX
SEPTEMBER 19, 2024
Explore the benefits of social media management services, from boosting engagement to growth, and discover what lies beyond enhancing your online presence.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Brandwatch CX
SEPTEMBER 19, 2024
Discover the most popular Instagram influencers in healthcare, and why they are successful.
AWS Machine Learning
SEPTEMBER 19, 2024
This post is co-written with Meta’s PyTorch team. In today’s rapidly evolving AI landscape, businesses are constantly seeking ways to use advanced large language models (LLMs) for their specific needs. Although foundation models (FMs) offer impressive out-of-the-box capabilities, true competitive advantage often lies in deep model customization through fine-tuning.
Brandwatch CX
SEPTEMBER 19, 2024
Explore the benefits of social media management services, from boosting engagement to growth, and discover what lies beyond enhancing your online presence.
Upstream Works
SEPTEMBER 19, 2024
Contact center AI can revolutionize the agent experience by automating tasks and process. This blog highlights three use cases. The post 3 Ways Contact Center AI is Redefining the Agent Experience appeared first on Upstream Works.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Brandwatch CX
SEPTEMBER 19, 2024
Discover the most popular Instagram influencers in healthcare, and why they are successful.
Interactions
SEPTEMBER 19, 2024
In an era where customer experience (CX) can make or break a brand, companies are increasingly turning to technology and strategic partnerships to stay ahead. A collaboration between a leading insurance provider and Interactions stands out as a prime example of how innovative approaches can transform customer engagement, drive significant cost savings, and empower customers.
Brandwatch CX
SEPTEMBER 19, 2024
How is consumer behavior changing? Read on for the latest trends in physical and mental health, wellness and lifestyle, and more.
Thematic
SEPTEMBER 19, 2024
32% of customers say they would walk away after one bad experience. That’s why having an amazing customer experience is more important than ever. Businesses need to understand what their customers really think, and the best way to do this is a Voice of Customer (VoC) program. Most businesses begin by sending out surveys and collating customer feedback which they can distill into actionable insights using analytics tools.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
Kapta Customer Success
SEPTEMBER 19, 2024
Let's Talk Retention If you are part of an account management team you are probably hyperaware of how important retention is. It’s one of those vital metrics that can be likened to a compass in the vast ocean of customer relations—it guides strategy, informs service improvements, and ultimately measures our success in maintaining fruitful relationships with clients.
Gainsight
SEPTEMBER 19, 2024
The success of any organization relies, in part, on the right tech stack. For enterprise organizations, specifically, deciding on the right tech stack requires CIOs to think more in terms of partnerships than simple subscriptions. Concerns of scale, security, and power all stay top of mind for CIOs. “Scale is important—I need vendors I can grow with both in data volume, and complexity,” shares Karl Mosgofian, CIO, Gainsight.
CSM Magazine
SEPTEMBER 19, 2024
The construction industry is incredibly competitive, which can make it challenging for businesses to stand out and secure ongoing projects. The key is to consistently exceed customer expectations, which will help you earn referrals, which are highly effective in this industry. Additionally, consistently exceeding customer expectations will help you develop a positive brand reputation that will make it easier to find ongoing work.
2020 Research
SEPTEMBER 19, 2024
Iselin, NJ—September 16, 2024 Sago ( formerly Schlesinger Group ), a trusted leader in market research, is set to host Sago Vision ’25, a forward-thinking virtual event poised to unveil innovative insights and opportunities in the market research landscape. The all-day event, taking place October 1, 2024, from 10:00 a.m. to 4:00 p.m. ET, promises to offer a deep dive into the dynamic world of market research.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
Centercode
SEPTEMBER 19, 2024
Learn how video feedback uncovers key insights in 4 user testing scenarios, revealing what written reports miss.
CSM Magazine
SEPTEMBER 19, 2024
CloudInteract announces new senior hires to support UK growth and US expansion, as it sets sights on supporting an industry predicted to grow to over USD 22 billion by 2030. CloudInteract , a rapidly growing, UK-based provider of customer experience (CX) platforms, announces a range of senior hires to support its UK growth plans and expansion into the US market.
Gainsight
SEPTEMBER 19, 2024
The success of any organization relies, in part, on the right tech stack. For enterprise organizations, specifically, deciding on the right tech stack requires CIOs to think more in terms of partnerships than simple subscriptions. Concerns of scale, security, and power all stay top of mind for CIOs. “Scale is important—I need vendors I can grow with both in data volume, and complexity,” shares Karl Mosgofian, CIO, Gainsight.
CSM Magazine
SEPTEMBER 19, 2024
Every business strives for good customer service. But what we define as being ‘good’ nowadays is far beyond what it was five years ago. Given that customer expectations have reached new heights, CX cannot just work ; it has to be exceptional. John Colgan, CEO of Solgari , explains. Customer service agents are the key to this milestone, however CX faces one of the highest attrition rates in any business.
Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified
Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.
Clarivate
SEPTEMBER 19, 2024
Encountering objections and questions from payers and health technology assessment (HTA) decision-makers is an unavoidable part of bringing a new pharmaceutical or medical technology to market. Payer conversations provide an opportunity to acknowledge potential issues or evidence gaps and alleviate concerns. Yet without careful planning and the development of effective objection handling resources, these concerns can cause delays and disappointment on the road to reimbursement or formulary listi
CSM Magazine
SEPTEMBER 19, 2024
Running a restaurant is much like the art of spinning plates. Juggling various tasks simultaneously is essential, as even a small slip-up can result in shattered dishes. When executed perfectly, it has the power to leave everyone in awe! There are numerous strategies to enhance operational efficiency. Whether you’re a seasoned pro in the culinary world, crafting your very first business plan for a dining establishment, or diving into the exciting journey of launching a bar.
Advantage Communications
SEPTEMBER 19, 2024
Understanding the Burst Imagine a scenario: your e-commerce store is gearing up for the holiday shopping season, or your travel agency is preparing for the summer rush. During these periods, your customer inquiries and demands skyrocket. This is where a burst in customer support requirements occurs. Instead of scrambling to hire and train a large in-house team for a temporary surge, businesses are increasingly turning to outsourced customer support burst services.
CSM Magazine
SEPTEMBER 19, 2024
Do you remember which online casinos were the most popular among players 5–7 years ago? Many of the past leaders no longer even make it into the top 10 today. Why? The answer is simple—players’ expectations have changed, and newer platforms are being built with these demands in mind. So, let’s check out what actually affects all these rankings and how it all works!
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Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience.
SurveySensum
SEPTEMBER 19, 2024
While Zykrr is a great customer feedback tool , it lacks in certain areas which makes it fall short in the long run. Curious about it? Let’s see. Why Should You Look For Zykrr Alternatives? Zykrr is an end-to-end customer feedback management tool, however, like any other great tool this one has some glaring red flags that you need to be aware of before investing in it.
CSM Magazine
SEPTEMBER 19, 2024
As the global climate crisis intensifies, businesses are facing increasing pressure to adopt sustainable practices. Consumers, investors, and even governments are looking more closely at how companies manage their environmental impact. Sustainability has gone from a niche concern to a central pillar of modern business strategy. Today, businesses that ignore sustainability risk losing customers, facing regulatory hurdles, and damaging their reputations.
inQuba
SEPTEMBER 19, 2024
inQuba Releases Significant New Capabilities to Support your Journey Orchestration Management Navigating customer engagement in today’s digital landscape is becoming increasingly complex. The Information Regulator, Advocate Pansy Tlakula, announced earlier this year that a guidance note on direct marketing had been drafted to assist public and private entities in complying with POPIA when processing personal information for marketing purposes.
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