Beyond Philosophy

DECEMBER 28, 2023

This year has been the year of AI. We hosted the Global Customer Service Experience Director of Alvarez & Marsal Alex Mead ( alexmead@sky.com ) recently to talk about it, and I wanted to share what we discussed here with all of you, too. One thing I appreciate about Mead is how his opinions make me think. For example, I asked him about the short-term implications of AI, meaning in the next one to five years.

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Self Service Airlines Conference Call Center 88

Helpware

DECEMBER 28, 2023

Success and progress in business and employee development are never about remaining static or clinging to comfort zones. True growth lies in our ability to embrace new approaches and change, even when it's difficult or discomforting. It's about recognizing that innovations and shifts in any area are not obstacles but opportunities. By accepting, adapting to, and using these changes, we open ourselves to new possibilities and can do better even with less effort.

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Employee Experience Innovation Management 82

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. The Big Picture: With 2023 in the books, it’s time to pave the way for continued innovation and more meaningful customer connections in the year ahead.

CRM 69

CRM Marketing Social Media Analysis 69

BirdEye

DECEMBER 28, 2023

Imagine walking through a town where each street corner has a storyteller ready to share a tale tailored just for you. As you move from one street to the next, the stories change, reflecting what each storyteller knows you’ll love. Geofencing marketing works similarly – It’s like setting up invisible storytelling corners around a business.

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Marketing Advertising Social Media Tips 59

Advertisement

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

Opinionator

DECEMBER 28, 2023

Key Takeaways: Streamlined Restroom Alerts for Facility Teams Cleanliness matters: A 2023 study by the American Restroom Association revealed that 73% of customers judge a business based on the cleanliness of their restrooms. A clean restroom directly impacts brand perception, customer satisfaction, and revenue. Smart restroom technology has developed to improve restroom standards but have smart […] The post Restroom Alerts Simplified: Cell Phones Beat Costly Monitoring Systems appeared fi

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System Customer Satisfaction Study Technology 52

Opinionator

DECEMBER 28, 2023

Restroom Alert Revolution: Why Your Facility Needs Mobile, Not Smart, Monitoring Key Takeaways: Cleanliness matters: A 2023 study by the American Restroom Association revealed that 73% of customers judge a business based on the cleanliness of their restrooms. A clean restroom directly impacts brand perception, customer satisfaction, and revenue. Smart systems have developed to improve restroom […] The post Restroom Alerts Simplified: Cell Phones Beat Costly Monitoring Systems appeared firs

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System Customer Satisfaction Study Brands 52

Kustomer

DECEMBER 28, 2023

The AI/CX Virtual Summit 2023 , hosted by Kustomer on December 12th, marked a significant event for customer experience (CX) professionals and enthusiasts. The summit, with its rich content spread over 15+ hours, was not merely a virtual conference; it was a gathering of ideas, discussions, and insights from leaders around the ecosystem. The significance of the event was really about its timing, as it came at a moment when AI is changing quickly and every technology company and agency is trying

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Touchpoint Customer Journeys Loyalty Interaction 52

SurveySensum

DECEMBER 28, 2023

Building and sustaining strong client relationships is paramount in the legal profession, where trust serves as the cornerstone for success. The importance of actively seeking and incorporating customer feedback cannot be overstated, as it provides invaluable insights into client needs, aids in service enhancement, and fosters continual improvements in client relationship management.

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Feedback Analysis Communication Survey 52

My Customer

DECEMBER 28, 2023

This year has been the year of AI. We hosted the Global Customer Service Experience Director of Alvarez & Marsal Alex Mead (alexmead@.

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Customer Service Customer Experience Customers 52

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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