ShepHyken

JANUARY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. The Three Top Trends That Will Shape Customer Service and Support in 2024 by Fager – Keller – Quaglietta – Ross (MyCustomer.com) Gartner’s Brad Fager, Eric Keller, John Quaglietta, and Kathy Ross discuss the topics and issues that will define the next 12

Customer Service 63

Customer Service Self Service Trends Hotels 63

SmartMessage Blog

JANUARY 21, 2024

What is a Marketing Platform? Marketing platforms are comprehensive tools that empower businesses to manage and automate various aspects of their marketing strategy effectively. These platforms integrate various functionalities for a wide array of functionalities, including email marketing, social media management, customer relationship management (CRM), analytics, and much more.

Omni-Channel 59

Omni-Channel Multi-Channel Social Media Analytics 59

West Monroe

JANUARY 21, 2024

Natural disasters aren’t going away—and current climate trends support an intensification of extreme weather events in both frequency and impact across the geographical landscape. Over the past five years, the U.S. has experienced an average of $18 billion in climate disasters per year. The importance of fortifying critical electric grid infrastructure is paramount to withstanding the potentially devastating impacts of climate-induced natural disasters.

Government 52

Government Resources Analysis Communication 52

West Monroe

JANUARY 21, 2024

Natural disasters aren’t going away—and current climate trends support an intensification of extreme weather events in both frequency and impact across the geographical landscape. Over the past five years, the U.S. has experienced an average of $18 billion in climate disasters per year. The importance of fortifying critical electric grid infrastructure is paramount to withstanding the potentially devastating impacts of climate-induced natural disasters.

Government 52

Government Resources Analysis Communication 52

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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