ShepHyken

DECEMBER 1, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a business’s most crucial operations in 2024, customer service would probably be among the most important ones.

Customer Journeys 77

Customer Journeys Customer Service Trends Social Media 77

DCX

DECEMBER 1, 2024

Inspiration, education, and coaching for customer-obsessed leaders. Welcome to this week's roundup of customer experience insights! How does your CX stand out from the crowd? What’s one way you’re breaking the mold to create lasting connections? This week’s links dive into how authenticity, connection, and long-term thinking can transform CX.

Fashion 52

Fashion Trends Connections Culture 52

AWS Machine Learning

DECEMBER 1, 2024

As developers gear up for re:Invent 2024, they again face the unique challenges of physical racing. What are the obstacles? Let’s have a look. In this blog post, I will look at what makes physical AWS DeepRacer racing—a real car on a real track—different to racing in the virtual world—a model in a simulated 3D environment. I will cover the basics, the differences in virtual compared to physical, and what steps I have taken to get a deeper understanding of the challenge.

How To 78

How To Video Software Training 78

AWS Machine Learning

DECEMBER 1, 2024

We are excited to announce the availability of Cohere’s advanced reranking model Rerank 3.5 through our new Rerank API in Amazon Bedrock. This powerful reranking model enables AWS customers to significantly improve their search relevance and content ranking capabilities. This model is also available for Amazon Bedrock Knowledge Base users. By incorporating Cohere’s Rerank 3.5 in Amazon Bedrock, we’re making enterprise-grade search technology more accessible and empowering organizations to enhanc

Knowledge Base 105

Knowledge Base Hospitality Ecommerce Analysis 105

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Marketing