ShepHyken

JANUARY 5, 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Top 5 Customer Experience Tips from Season 1 of The SUPER AMAZING Show by Brittany Hodak (Brittany Hodak) Season One of The SUPER AMAZING Show has been an incredible journey, and Im so thankful for everyone who tuned in and took these tips to heart.

Customer Service 71

Customer Service Loyalty Programs Retail Automotive 71

Optimove

JANUARY 5, 2025

Up your mobile marketing game with this guide Download Now Why it Matters: Integrating Viber into Optimove opens new opportunities for brands to engage global audiences in a powerful channel with hyper-personalized, real-time campaigns. Vibers extensive reach and rich media features allow marketers to enhance customer loyalty, drive revenue, and stay ahead in a competitive market.

Marketing 59

Marketing Connections Video Tips 59

DCX

JANUARY 5, 2025

Welcome to the roundup of customer experience insights! This week’s lineup is packed with insights you don’t want to miss. We’re diving into the practical steps to fix broken journey maps, exploring how luxury brands tap into emotions, and uncovering the tech secret retailers swear by to keep customers happy. Plus, you’ll learn how to build a voice AI agent that people actually like and discover a reading list guaranteed to inspire your next big idea.

Customer Journeys 52

Customer Journeys Retail Tips Customer Centricity 52

Zonka Feedback

JANUARY 5, 2025

Peter just ordered a pizza from his favorite local restaurant, Heaven Pizzas & Snacks. As always, his order was delivered on time with intact packaging.

Tools 52

Tools Feedback Survey 52

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Roadmap