Comm100
FEBRUARY 17, 2025
I could start this article with a history of how technology has impacted sports betting. I could drone on about the incremental benefits that iGaming operators get whenever a new tool, platform, or algorithm enters the mix. Faster odds updates, smoother interfaces, sharper risk management. All useful, sure. I wouldnt fault you for putting the dawn of AI in that same bucket.
AWS Machine Learning
FEBRUARY 17, 2025
To better protect themselves, many cyclists are starting to ride with cameras mounted to the front or back of their bicycle. In this blog post, I will demonstrate a machine learning solution that cyclists can use to better identify close calls. The architecture of the solution uses Amazon Rekognition to detect vehicles in recorded bike ride videos. It then analyzes the video to determine if any vehicles are passing too close to the cyclist, within the 3-foot safe distance required by law.
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The DiJulius Group
FEBRUARY 17, 2025
Shocking CX Statistics / Fast is No Longer a Luxury in Customer Experience / Do the top CX Brands Outperform their competition? Our New CXO Academy Graduates Do Top CX Brands Outperform Competitors and the Stock Market? Over the past two decades, my research has uncovered how the top customer experience companies outperform competitors and. Read Full Article The post Shocking CX Stats / Do Top CX Brands Outperform Competition appeared first on The DiJulius Group.
Adrian Swinscoe
FEBRUARY 17, 2025
This is a guest post from Gans Subramanian, Managing Partner, B-TRNSFRMD Artificial intelligence (AI) has helped the omnichannel customer experience and service industry achieve a revolutionary [] The post The AI revolution in customer service: What to expect in 2025 first appeared on Adrian Swinscoe.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
rethinkCX
FEBRUARY 17, 2025
Introduction In todays digital landscape, omnichannel customer experience (CX) is no longer a luxuryits a necessity. With consumers interacting with brands across multiple platforms, from social media to live chat and phone support, businesses must deliver seamless, connected experiences. If your brand isnt optimizing for omnichannel support , you risk losing customers to competitors who are.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
rethinkCX
FEBRUARY 17, 2025
Introduction The subscription economy is booming, with businesses across industriesfrom streaming services to SaaS companiesadopting recurring revenue models. However, retaining subscribers and ensuring long-term engagement require a customer experience (CX)-driven approach. With customer expectations rising , brands must leverage personalization, AI, and proactive support to maintain loyalty and reduce churn.
SurveySensum
FEBRUARY 17, 2025
Are you still analyzing your customer feedback manually? In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. However, tracking them manually is so 2018. So whats the solution here?
rethinkCX
FEBRUARY 17, 2025
Introduction In todays digital-first world, customers expect immediate and seamless support from brands. With social media platforms like Facebook, Twitter, Instagram, and LinkedIn becoming essential communication channels, businesses must adapt to provide 24/7 customer support. By integrating social media into customer experience (CX) strategies , brands can enhance engagement, boost customer satisfaction, and build lasting relationships.
Optimove
FEBRUARY 17, 2025
How AI is Transforming CDPs Download Now >> Why it Matters: This post demonstrates how the Marketing Rule of 7 can transform fleeting interactions into sustained customer relationships by emphasizing the importance of repeated, personalized touchpoints. By integrating multi-channel strategies, real-time analytics, and dynamic personalization, retailers can optimize each customer journey, ensuring messages resonate and drive engagement.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
rethinkCX
FEBRUARY 17, 2025
Introduction Customer loyalty is the foundation of a successful business. In todays competitive market, understanding the psychology behind customer loyalty can help brands cultivate long-lasting relationships with their audience. By leveraging emotional connections, personalized experiences, and trust-building strategies, businesses can turn one-time buyers into brand advocates.
CSM Magazine
FEBRUARY 17, 2025
SpeedAU Casino is a modern gaming site designed for Australian users. Since its launch in 2021, the casino has established itself as a reliable operator, offering an ample selection of gambling entertainment, including slots, board games, and live casino options. Operating under a Curacao license, the platform ensures security and fair play, while advanced encryption technologies protect customer data.
rethinkCX
FEBRUARY 17, 2025
Introduction In the digital era, customers expect highly personalized experiences tailored to their needs. However, delivering personalization at scale presents a challenge for businesses. This is where Artificial Intelligence (AI) steps in, revolutionizing customer journeys by providing real-time, data-driven personalization. By leveraging AI-powered analytics, machine learning, and automation , brands can craft seamless, individualized experiences that drive engagement, satisfaction, and loyal
Zonka Feedback
FEBRUARY 17, 2025
React Native has become the go-to framework for developers building cross-platform mobile apps. Why? Because it enables you to create high-performing iOS and Android apps using a single codebasestreamlining development, reducing costs, and ensuring a consistent user experience across platforms.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Zonka Feedback
FEBRUARY 17, 2025
You're dealing with persistent back pain and need a specialist. So, like most people, you pull out your phone and search online. Two clinics pop up.
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