Joe Rawlinson

NOVEMBER 3, 2024

Customer service goes beyond responding to queries or concerns. It focuses on making each interaction impactful. Companies today are leveraging a range of technologies to streamline these interactions. This means shorter response times and improved resolution rates. Card scanning solutions not only make these processes more efficient but also significantly boost client satisfaction and loyalty.

Innovation 78

Innovation Customer Service Multi-Channel Loyalty Programs 78

ShepHyken

NOVEMBER 3, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Creating Great Customer Experiences Starts With Employees by Matthew McGuire (CMSWire) Empowered, well-supported employees deliver better customer experiences.

Customer Service 65

Customer Service Loyalty Programs Entertainment Loyalty 65

Optimove

NOVEMBER 3, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: The Heptagon Awards are back, celebrating the best in CRM marketing. Each year, the Heptagons recognize standout CRM campaigns, teams, and individuals who excel in driving customer-led growth. This year, two new award categories expand the chance to shine. For the first time, the award ceremony will be held live at Optimove Connect 2025, our premier user conference, on March 19-20 in London.

CRM 52

CRM Conference Touchpoint Loyalty 52

DCX

NOVEMBER 3, 2024

Exclusive Newsletter for Premium Subscribers Weekly inspiration, education, and coaching for customer-obsessed leaders. Try Before You Subscribe: This Week’s DCX Links Are on the House! Premium Subscribers usually get exclusive access to DCX Links, but this week, it’s open to all. Explore the insights that keep CX leaders informed and inspired.

Airlines 52

Airlines Trends Loyalty System 52

Advertisement

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Forrester's Customer Insights

NOVEMBER 3, 2024

Despite slowing economic growth, Singles Day 2024 is shaping up to be one of the most competitive and innovative shopping events yet. Here’s what to expect for this year’s online retail extravanganza.

Retail 26

Retail Innovation Trends Customers 26

ECXO

NOVEMBER 3, 2024

All images by ECXO.LTD (European Customer Experience Organization), created with DALL-E. All rights reserved. Empowering Employees for Innovation, Product Excellence, and Growth Source article and inspiration drawn from the following resources: [link] Introduction: The Transformative Power of Empowered Employees on Innovation In the rapidly evolving business world, innovation isn’t a choice—it’s a requirement.

Innovation 156

Innovation e-support Leadership Culture 156