AWS Machine Learning

NOVEMBER 26, 2023

Today, we are excited to announce three launches that will help you enhance personalized customer experiences using Amazon Personalize and generative AI. Whether you’re looking for a managed solution or build your own, you can use these new capabilities to power your journey. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

Customer Experience 126

Customer Experience Sports Travel User Experience 126

MiaRec

NOVEMBER 26, 2023

CX Today | MiaRec Tatiana Polyakova, COO of MiaRec , joins Charlie Mitchell of CX Today for the CX Today discussion to talk about five contact center use cases for conversational intelligence solutions. These are: Use Case 1 – Capturing the true voice of the customer Use Case 2 – Monitoring customer AND agent sentiment Use Case 3 – Uncovering the root causes of customer issues Use Case 4 – Automating quality management processes Use Case 5 – Redacting sensitive customer data During their in-dept

Contact Center 89

Contact Center Video Customer Satisfaction Innovation 89

AWS Machine Learning

NOVEMBER 26, 2023

Amazon Personalize is excited to announce the new Next Best Action ( aws-next-best-action ) recipe to help you determine the best actions to suggest to your individual users that will enable you to increase brand loyalty and conversion. Amazon Personalize is a fully managed machine learning (ML) service that makes it effortless for developers to deliver highly personalized user experiences in real time.

Loyalty 103

Loyalty Brands Loyalty Programs Multi-Channel 103

Optimove

NOVEMBER 26, 2023

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Brands 76

Brands Marketing Customers 76

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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West Monroe

NOVEMBER 26, 2023

What makes Max Verstappen stand out? Is it his youthful daredevil tendencies, his car, or is it the data Red Bull collects during each race? Each Formula 1 car has 300+ sensors sending huge swaths of telemetry data every second—but this data is only as meaningful as the driver’s team makes it. The digital operating model is the heart of F1.

Data 52

Data Sports Competitive Advantage Technology 52

West Monroe

NOVEMBER 26, 2023

What makes Max Verstappen stand out? Is it his youthful daredevil tendencies, his car, or is it the data Red Bull collects during each race? Each Formula 1 car has 300+ sensors sending huge swaths of telemetry data every second—but this data is only as meaningful as the driver’s team makes it. The digital operating model is the heart of F1.

Data 52

Data Sports Competitive Advantage Technology 52

SurveySparrow

NOVEMBER 26, 2023

Do you know how long it takes for a product to turn into something that waits for you at your doorstep from an idea or a drawing on a whiteboard? Months! (and sometimes years!). The need for understanding the different stages of a product life cycle is not just out of curiosity. It helps you get a competitive edge in the evolving market. In this blog, we will look into the four major stages of a product life cycle, its benefits, and strategies to use it to your advantage!

Innovation 52

Innovation Loyalty Loyalty Programs Feedback 52

Forrester's Customer Insights

NOVEMBER 26, 2023

During the holiday retail crunch and last-minute scramble, read Forrester's tips to ensure a merry customer service retail season.

Retail 32

Retail Tips Customer Service Customers 32

AWS Machine Learning

NOVEMBER 26, 2023

In this post, we talk about how generative AI is changing the conversational AI industry by providing new customer and bot builder experiences, and the new features in Amazon Lex that take advantage of these advances. As the demand for conversational AI continues to grow, developers are seeking ways to enhance their chatbots with human-like interactions and advanced capabilities such as FAQ handling.

Self Service 120

Self Service Chatbots Contact Center Training 120

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

AWS Machine Learning

NOVEMBER 26, 2023

Amazon Transcribe is a fully managed automatic speech recognition (ASR) service that makes it straightforward for you to add speech-to-text capabilities to your applications. Today, we are happy to announce a next-generation multi-billion parameter speech foundation model-powered system that expands automatic speech recognition to over 100 languages.

Multi-Channel 111

Multi-Channel System Contact Center Training 111