Doing CX Right
JULY 26, 2024
It's time to rethink the hiring process as there's an overlooked significant impact on customer experiences. Learn and apply essential HR-CX strategies for long term success. The post The Customer Experience Oversight: Why Your Hiring Process Is More Critical Than You Realize appeared first on Doing CX Right.
InMoment XI
JULY 26, 2024
Brand reputation has become increasingly important in the digital age, one bad review or negative comment can spread like wildfire, potentially tarnishing your brand’s image. That’s where reputation management services come into play. In this blog, we’ll explore what reputation management services are, why they are crucial for your business, and the key features to look for when choosing an online reputation management service provider.
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Beyond Philosophy
JULY 26, 2024
Did you ever have an imaginary friend? If so, you already have a leg up on this week’s episode. Chances are you created a mental model of your imaginary friend and could predict with 100 percent accuracy how they might react to a given situation. A mental model is a detailed creation of an imaginary customer that helps you determine how a real-life customer might react to a given situation.
Optimove
JULY 26, 2024
Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Zonka Feedback
JULY 26, 2024
In today's competitive market, enterprises constantly seek ways to drive revenue growth. Despite investments in product development and marketing, many still struggle with customer retention and loyalty. The solution? Leveraging the Net Promoter Score.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Ann Michaels and Associates
JULY 26, 2024
Creating a customer-centric business involves putting the needs and experiences of customers at the forefront of all business decisions. Here are ten ways to make your business more customer-centric: Understand Your Customers: Conduct regular market research and customer surveys to understand their needs, preferences, and pain points. Develop detailed customer personas to better tailor your products, services, and marketing efforts.
Optimove
JULY 26, 2024
Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.
Zonka Feedback
JULY 26, 2024
Healthcare surveys have become an indispensable tool for healthcare providers, ranging from large hospital networks to small clinic owners. According to a Press Ganey report, healthcare organizations that actively collect and act on patient feedback see an average increase in patient satisfaction scores by 10%. These surveys capture valuable feedback from patients, providing insights into their experiences and expectations, which are crucial for identifying areas of improvement, enhancing patien
Optimove
JULY 26, 2024
Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.
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The guide for revolutionizing the customer experience and operational efficiency This eBook serves as your comprehensive guide to: AI Agents for your Business: Discover how AI Agents can handle high-volume, low-complexity tasks, reducing the workload on human agents while providing 24/7 multilingual support. Enhanced Customer Interaction: Learn how the combination of Conversational AI and Generative AI enables AI Agents to offer natural, contextually relevant interactions to improve customer exp
SurveySparrow
JULY 26, 2024
Smart forms take away the slightest effort from your data collection process! Imagine the time when there were no online data collection tools ! Isn’t even the thought of being stuck within a pile of documents itself tiring? Knowing your way through digital forms is a must now. But I’m pretty sure, it can be confusing for some of us (and, that’s quite normal.
Optimove
JULY 26, 2024
The post Learn How Optimove Empowers Betway Group to Boost Retention Marketing, Real-Time Interactions, and Customer Engagement appeared first on Optimove.
Forrester's Customer Insights
JULY 26, 2024
Crises such as the one triggered by CrowdStrike's global outage shine a bright light on many aspects of business and technology. Our new report provides a thorough overview of recommended actions for tech leaders as they face the unfolding long-term repercussions.
2020 Research
JULY 26, 2024
Key Takeaways Before Biden stepped down, Florida voters had strong opinions on the issue, with most calling for the president to withdraw from the 2024 election. The focus group participants revealed who they would vote in a multi-candidate race. The voters also talked about why they would support Vice President Kamala Harris and if they think she’s ready to become president.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
Forrester's Customer Insights
JULY 26, 2024
Generative AI is already widely adopted in B2B marketing across a range of applications, often deployed by Revenue Operations teams on behalf of the wider revenue ecosystem. How should revops teams themselves use AI though to maximise their own efficiency and performance?
Forrester's Customer Insights
JULY 26, 2024
In the rapidly evolving landscape of smart manufacturing, Generative AI (GenAI) is driving a shift in industry standards and operating models. In China, this emerging technology is enabling leading manufacturing firms to enhance their innovation and efficiency, positioning them as key players on the global stage.
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