Doing CX Right

JULY 26, 2024

It's time to rethink the hiring process as there's an overlooked significant impact on customer experiences. Learn and apply essential HR-CX strategies for long term success. The post The Customer Experience Oversight: Why Your Hiring Process Is More Critical Than You Realize appeared first on Doing CX Right.

Customer Experience 52

Customer Experience Strategy Customers Company 52

InMoment XI

JULY 26, 2024

Brand reputation has become increasingly important in the digital age, one bad review or negative comment can spread like wildfire, potentially tarnishing your brand’s image. That’s where reputation management services come into play. In this blog, we’ll explore what reputation management services are, why they are crucial for your business, and the key features to look for when choosing an online reputation management service provider.

Brands 195

Brands Management Social Media Competitive Advantage 195

Beyond Philosophy

JULY 26, 2024

Did you ever have an imaginary friend? If so, you already have a leg up on this week’s episode. Chances are you created a mental model of your imaginary friend and could predict with 100 percent accuracy how they might react to a given situation. A mental model is a detailed creation of an imaginary customer that helps you determine how a real-life customer might react to a given situation.

Customer Experience 88

Customer Experience Advertising Groups Customers 88

Optimove

JULY 26, 2024

The post Learn How Optimove Empowers Betway Group to Boost Retention Marketing, Real-Time Interactions, and Customer Engagement appeared first on Optimove.

Groups 76

Groups Interaction Customer Engagement Engagement 76

Advertisement

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

Zonka Feedback

JULY 26, 2024

In today's competitive market, enterprises constantly seek ways to drive revenue growth. Despite investments in product development and marketing, many still struggle with customer retention and loyalty. The solution? Leveraging the Net Promoter Score.

Net Promoter Score 59

Net Promoter Score Loyalty NPS Customer Retention 59

Ann Michaels and Associates

JULY 26, 2024

Creating a customer-centric business involves putting the needs and experiences of customers at the forefront of all business decisions. Here are ten ways to make your business more customer-centric: Understand Your Customers: Conduct regular market research and customer surveys to understand their needs, preferences, and pain points. Develop detailed customer personas to better tailor your products, services, and marketing efforts.

Loyalty 52

Loyalty Net Promoter Score Customer Journeys Social Media 52

Optimove

JULY 26, 2024

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Marketing 76

Marketing Brands Customers 76

Zonka Feedback

JULY 26, 2024

Healthcare surveys have become an indispensable tool for healthcare providers, ranging from large hospital networks to small clinic owners. According to a Press Ganey report, healthcare organizations that actively collect and act on patient feedback see an average increase in patient satisfaction scores by 10%. These surveys capture valuable feedback from patients, providing insights into their experiences and expectations, which are crucial for identifying areas of improvement, enhancing patien

Healthcare 52

Healthcare Survey Hospitality Feedback 52

Optimove

JULY 26, 2024

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Marketing 76

Marketing Brands Customers 76

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

Forrester's Customer Insights

JULY 26, 2024

Crises such as the one triggered by CrowdStrike's global outage shine a bright light on many aspects of business and technology. Our new report provides a thorough overview of recommended actions for tech leaders as they face the unfolding long-term repercussions.

Technology 42

Technology Report Trends Customers 42

Optimove

JULY 26, 2024

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Marketing 76

Marketing Brands Customers 76

Forrester's Customer Insights

JULY 26, 2024

Generative AI is already widely adopted in B2B marketing across a range of applications, often deployed by Revenue Operations teams on behalf of the wider revenue ecosystem. How should revops teams themselves use AI though to maximise their own efficiency and performance?

B2B 34

B2B Marketing 34

SurveySparrow

JULY 26, 2024

Smart forms take away the slightest effort from your data collection process! Imagine the time when there were no online data collection tools ! Isn’t even the thought of being stuck within a pile of documents itself tiring? Knowing your way through digital forms is a must now. But I’m pretty sure, it can be confusing for some of us (and, that’s quite normal.

Analytics 52

Analytics Tools Data Social Media 52

Advertisement

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Forrester's Customer Insights

JULY 26, 2024

In the rapidly evolving landscape of smart manufacturing, Generative AI (GenAI) is driving a shift in industry standards and operating models. In China, this emerging technology is enabling leading manufacturing firms to enhance their innovation and efficiency, positioning them as key players on the global stage.

Industry 32

Industry Innovation Technology Report 32

2020 Research

JULY 26, 2024

Key Takeaways Before Biden stepped down, Florida voters had strong opinions on the issue, with most calling for the president to withdraw from the 2024 election. The focus group participants revealed who they would vote in a multi-candidate race. The voters also talked about why they would support Vice President Kamala Harris and if they think she’s ready to become president.

Groups 59

Groups 59