Blake Morgan

NOVEMBER 19, 2024

                                                                                   Creating loyal customers isn’t just about great products—it’s about delivering experiences so remarkable that customers can’t help but come back for more. Brittany Hodak, a CX keynote speaker and author of Creating Superfans , breaks down exactly how businesses can transform everyday customers into passionate advocates.

Loyalty 69

Loyalty Strategy Leadership Connections 69

ECXO

NOVEMBER 19, 2024

May the CX Force be with you! The Star Wars saga transcends its status as a beloved space opera, emerging as a rich source of insights and lessons that businesses can leverage to enhance customer experience. With its unforgettable characters, intricate plots, and immersive storytelling, Star Wars encapsulates timeless wisdom that companies can apply to cultivate customer loyalty and satisfaction.

Customer Experience 296

Customer Experience Social Media Customer Journeys Touchpoint 296

eglobalis

NOVEMBER 19, 2024

The companies that thrive today aren’t just adopting AI; they’re embedding it into their DNA to design groundbreaking technologies and solutions that deliver unmatched value to customers. From healthcare breakthroughs to cutting-edge industrial systems, algorithmic experimentation empowers organizations to test, iterate, and refine their approaches rapidly, driving faster innovation and reduced risk.

B2B 451

B2B Healthcare Innovation System 451

InMoment XI

NOVEMBER 19, 2024

Think about the last time you asked ChatGPT a fairly simple question but got an unexpected response. Perhaps it provided a factually incorrect statement or just misunderstood your prompt. The result is described as a “hallucination”, a growing concern for businesses using AI systems. What is an AI hallucination? An AI hallucination occurs when an AI system produces false or misleading results as facts.

Healthcare 195

Healthcare Training Contact Center System 195

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Marketing

BlueOcean

NOVEMBER 19, 2024

By developing a custom Zendesk IVR integration for a global communications leader, Blue Ocean eliminated manual data entry, reducing average handle time by 53 seconds and boosting customer satisfaction ratings by 34%. This seamless connection between phone and ticketing systems demonstrates how strategic contact center technology can simultaneously improve operational efficiency and customer experience.

Case Study 156

Case Study Study Communication Average Handle Time 156

AWS Machine Learning

NOVEMBER 19, 2024

In this post, we demonstrate how to create an automated email response solution using Amazon Bedrock and its features, including Amazon Bedrock Agents , Amazon Bedrock Knowledge Bases , and Amazon Bedrock Guardrails. Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon Web Services available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case.

Knowledge Base 90

Knowledge Base Management Customer Satisfaction Policies 90

DCX

NOVEMBER 19, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. Thank you! A huge shoutout to my Premium subscribers, who generously support the DCX Newsletter. I’m humbled that many are expensing it through their companies as a valuable educational resource. If you want to do the same, this email template gives your manager all the info you’ll need.

Loyalty 52

Loyalty Customer Centricity Social Media Exercises 52

AWS Machine Learning

NOVEMBER 19, 2024

The excitement is building for the fourteenth edition of AWS re:Invent, and as always, Las Vegas is set to host this spectacular event. This year, generative AI and machine learning (ML) will again be in focus, with exciting keynote announcements and a variety of sessions showcasing insights from AWS experts, customer stories, and hands-on experiences with AWS services.

Innovation 86

Innovation Contact Center Training Data 86

ShepHyken

NOVEMBER 19, 2024

Im always impressed when someone truly loves their job and does more than expected. And thats exactly what happened on a recent cross-country American Airlines flight. Heres what happened: I fell asleep shortly after takeoff, and the meal service was over by the time I woke up.My very friendly flight attendant informed me that the hot meal wouldnt taste very good after being cooked for so long and that they were out of the cold meals.

Airlines 62

Airlines Customer Service Training Customer Service Customer Experience 62

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

AWS Machine Learning

NOVEMBER 19, 2024

In 2018, I sat in the audience at AWS re:Invent as Andy Jassy announced AWS DeepRacer —a fully autonomous 1/18th scale race car driven by reinforcement learning. At the time, I knew little about AI or machine learning (ML). As an engineer transitioning from legacy networks to cloud technologies, I had never considered myself a developer. But AWS DeepRacer instantly captured my interest with its promise that even inexperienced developers could get involved in AI and ML.

Training 101

Training Connections Video Technology 101

NobelBiz

NOVEMBER 19, 2024

The customer service world is evolving rapidly alongside advancements in technology. Contact centers are now tasked with handling more calls per hour while delivering a seamless customer experience, optimizing costs, and maintaining quality. The secret weapon? Automation. By implementing automation, contact centers can simplify complex workflows, streamline tasks for both agents and customers, and create a more efficient and enjoyable experience for everyone.

Contact Center 52

Contact Center Call Center Self Service Chatbots 52

Optimove

NOVEMBER 19, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Successful iGaming brands craft moments of excitement that go beyond bonuses. While gamification alone promises to deliver this, the magic happens when game-like elements meet AI solutions to create highly personalized, dynamic, and unforgettable experiences for each player. This isn’t about adding game elements—it’s about delivering the right ones to the right players at the perfect moment.

Gamification 52

Gamification Return on Investment Sports ROI 52

Brandwatch CX

NOVEMBER 19, 2024

Discover easy ways to schedule posts to TikTok seamlessly. Maximize engagement and streamline your content planning today.

Engagement 52

Engagement 52

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

Sales

inQuba

NOVEMBER 19, 2024

inQuba Celebrates Success at the 2024 Assegai Awards with 4 Strategic Wins. inQuba proudly celebrates its success at the 2024 Assegai Awards, earning recognition across four prestigious categories. These wins highlight inQuba’s innovative approach to journey management and its unwavering commitment to driving meaningful customer engagement and business transformation. inQuba is proud to announce its remarkable achievement at the prestigious Assegai Awards, where the company was honored with four

Insurance 52

Insurance Innovation Customer Journeys Analytics 52

CSM Magazine

NOVEMBER 19, 2024

Three wonder women are in a spin after hundreds of their colleagues voted them top of the tree to work with. The trio work in the customer service centre of UK Power Networks, based in Ipswich, Suffolk. They were voted Leader of the Year, Employee of the Year and a special award for Lifetime Achievement. With their 350 colleagues they work 24/7 shifts in the centre ready to answer any call from around 20 million customers in the East, South East and London.

Customer Service 52

Customer Service Customers Customer Experience Company 52

Forrester's Customer Insights

NOVEMBER 19, 2024

The Coca-Cola Company released three new AI-generated Holiday ads inspired by the beverage giant’s classic 1995 “The Holidays Are Coming” commercial. Produced entirely with AI video models like Runway and Luma Dream Machine, this represents a step forward in photorealism for AI-generated video.

Tips 26

Tips Video Company Advertising 26

AWS Machine Learning

NOVEMBER 19, 2024

As companies of all sizes continue to build generative AI applications, the need for robust governance and control mechanisms becomes crucial. With the growing complexity of generative AI models, organizations face challenges in maintaining compliance, mitigating risks, and upholding ethical standards. This is where the concept of guardrails comes into play, providing a comprehensive framework for implementing governance and control measures with safeguards customized to your application require

Policies 104

Policies Government e-support Software 104

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Employee Experience

Optimove

NOVEMBER 19, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Nikolas Badminton, a renowned futurist and consultant, will be the keynote speaker at Optimove Connect 2025. With extensive experience in helping businesses navigate uncertainties, Nikolas will share invaluable insights that empower marketers to leverage future opportunities and become powerful, position-less marketers.

Conference 52

Conference Connections Government Banking 52

AWS Machine Learning

NOVEMBER 19, 2024

In the rapidly evolving world of AI, the ability to customize language models for specific industries has become more important. Although large language models (LLMs) are adept at handling a wide range of tasks with natural language, they excel at general purpose tasks as compared with specialized tasks. This can create challenges when processing text data from highly specialized domains with their own distinct terminology or specialized tasks where intrinsic knowledge of the LLM is not well-sui

Automotive 90

Automotive Training e-support Analysis 90

AWS Machine Learning

NOVEMBER 19, 2024

According to the National Cancer Institute, a cancer biomarker is a “biological molecule found in blood, other body fluids, or tissues that is a sign of a normal or abnormal process, or of a condition or disease such as cancer.” Biomarkers typically differentiate an affected patient from a person without the disease. Well-known cancer biomarkers include EGFR for lung cancer, HER2 for breast cancer, PSA for prostrate cancer, and so on.

Analysis 66

Analysis Knowledge Base Groups Healthcare 66