Tue.May 30, 2023

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In Today’s Competitive Market, AI is the Key to Winning Customer Loyalty

C3Centricity

If you haven’t already heard, AI is the key to winning customer loyalty today! As the digital revolution transforms the business landscape, customers demand more from their interactions with companies. They expect personalised, seamless experiences across all channels and touchpoints, and they want their needs to be anticipated so they are met both quickly and efficiently.

Loyalty 296
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Please Put Me Back On Hold!

ShepHyken

“Please put me back on hold. I want to keep listening to the music,” said nobody, ever – unless they were listening to the hold music at the Kansas City Foot and Ankle medical practice. The owner of this four-office podiatry practice with seven doctors and 25 staff members, Dr. Mark Green, has always focused on creating a positive, unique and frictionless patient experience.

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[Experience Action Podcast] The Case of Missing CX [wp-svg-icons icon="new-tab" wrap="i"]

Experience Investigators by 360Connext

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Are You Spending Enough Time Experiencing Your Own Customer Experience?

The DiJulius Group

With overall customer satisfaction in all industries dropping to twenty-year lows, most likely caused by the great resignation, more and more CEOs have decided to literally get on the front lines on a regular basis to better educate themselves on what it is really like to be their customer and customer-facing employees. What about you? Read Full Article The post Are You Spending Enough Time Experiencing Your Own Customer Experience?

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How AI Is Revolutionizing Contact Centers: 2025 Strategy + ROI Playbook

In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

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Unleashing the power of competitive benchmarking

BirdEye

To measure anything is to compare it to something else. When you’re in business, there are few better ways to compare your progress than by measuring it against your competitors. Taking a hard and closer look at how you stack up to your competitors will help your company improve and grow. In this article, we’ll tell you how to use competitive benchmarking to improve nearly every aspect of your business.

More Trending

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Explore the 11 best customer feedback tools of 2023

BirdEye

Microsoft’s State of Global Customer Service Report showed that 77% of customers view brands more favorably if they seek out and apply customer feedback. If your business isn’t actively gathering feedback, it may be time to rethink your stance. In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback.

Tools 98
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Analyze Amazon SageMaker spend and determine cost optimization opportunities based on usage, Part 2: SageMaker notebooks and Studio

AWS Machine Learning

In 2021, we launched AWS Support Proactive Services as part of the AWS Enterprise Support offering. Since its introduction, we have helped hundreds of customers optimize their workloads, set guardrails, and improve the visibility of their machine learning (ML) workloads’ cost and usage. In this series of posts, we share lessons learned about optimizing costs in Amazon SageMaker.

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Unlock valuable insights with SMS text message survey

BirdEye

Did you know that SMS messaging has a 98% open rate? Because of this, it has become a popular method for businesses to engage with customers. To leverage this opportunity, companies use it to gain a better understanding of their customers through SMS text message surveys. In this blog post, you’ll learn the best ways to optimize your SMS surveys and what scenarios you can use them for so you can get the most out of them.

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A Survey of B2C Marketing Executives Reveals They Allocate Most of Their 2023 Budget to Costly Acquisition Versus Retention

Optimove

Our May 2023 survey of marketers shows that for the second year in a row, respondents continue to allocate more of their budget for acquisition marketing versus retention marketing, despite consumer spending uncertainty, and that new customer acquisition can cost  five times  more than retaining an existing one. Respondents were marketing leaders:   Respondents included 221 executives at companies with the following B2C models: digital-first multi-brand, wholesale manufacturers, traditional mult

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Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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Analyze Amazon SageMaker spend and determine cost optimization opportunities based on usage, Part 4: Training jobs

AWS Machine Learning

In 2021, we launched AWS Support Proactive Services as part of the AWS Enterprise Support plan. Since its introduction, we’ve helped hundreds of customers optimize their workloads, set guardrails, and improve the visibility of their machine learning (ML) workloads’ cost and usage. In this series of posts, we share lessons learned about optimizing costs in Amazon SageMaker.

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ISBN Customer Success Day April, 2023

SAP Customer Experience

Hi everyone, thank you for taking the time to read my blog!! My name is Angeline Gregory, and I am one of the SAP Procurement Adoption Directors for EMEA/MEE. My blog is going to focus on an unique event hosted by SAP specifically for existing customers from the UKI and.

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Analyze Amazon SageMaker spend and determine cost optimization opportunities based on usage, Part 5: Hosting

AWS Machine Learning

In 2021, we launched AWS Support Proactive Services as part of the AWS Enterprise Support plan. Since its introduction, we have helped hundreds of customers optimize their workloads, set guardrails, and improve visibility of their machine learning (ML) workloads’ cost and usage. In this series of posts, we share lessons learned about optimizing costs in Amazon SageMaker.

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Top Effective Digital Marketing Techniques

Helpware

Today, it’s impossible to neglect the digital realm in your marketing strategy. Modern consumers are spending more time than ever online, which is where you’ll reach them quickly and effectively. On the one hand, digital marketing provides exciting new possibilities—from advertising techniques to how your business interacts with prospective customers.

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Making the Moment: The Art of Creating Events That Drive Results

Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective

In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.

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High-quality human feedback for your generative AI applications from Amazon SageMaker Ground Truth Plus

AWS Machine Learning

Amazon SageMaker Ground Truth Plus helps you prepare high-quality training datasets by removing the undifferentiated heavy lifting associated with building data labeling applications and managing the labeling workforce. All you do is share data along with labeling requirements, and Ground Truth Plus sets up and manages your data labeling workflow based on these requirements.

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Customer experience (CX) leaders will become the engagement quarterbacks of the future – Interview with Mike Murchison of Ada

Adrian Swinscoe

Today’s interview is with Mike Murchison, co-founder and CEO of Ada, a leading customer service automation provider. Mike joins me today to talk about how the […] The post Customer experience (CX) leaders will become the engagement quarterbacks of the future – Interview with Mike Murchison of Ada first appeared on Adrian Swinscoe.

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Analyze Amazon SageMaker spend and determine cost optimization opportunities based on usage, Part 3: Processing and Data Wrangler jobs

AWS Machine Learning

In 2021, we launched AWS Support Proactive Services as part of the AWS Enterprise Support plan. Since its introduction, we’ve helped hundreds of customers optimize their workloads, set guardrails, and improve the visibility of their machine learning (ML) workloads’ cost and usage. In this series of posts, we share lessons learned about optimizing costs in Amazon SageMaker.

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Optimove Research: 2023 Survey of B2C Marketers

Optimove

The post Optimove Research: 2023 Survey of B2C Marketers appeared first on Optimove.

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Case Study: Key Insights on Wait Times and Customer Service

Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.

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Analyze Amazon SageMaker spend and determine cost optimization opportunities based on usage, Part 1

AWS Machine Learning

Cost optimization is one of the pillars of the AWS Well-Architected Framework , and it’s a continual process of refinement and improvement over the span of a workload’s lifecycle. It enables building and operating cost-aware systems that minimize costs, maximize return on investment, and achieve business outcomes. Amazon SageMaker is a fully managed machine learning (ML) service that offers a variety of cost optimization options and capabilities like managed spot training, multi-model endpoints,

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Driving Business Growth With a Focused Effort on Customer Feedback

customer sure

We’ve had the privilege and pleasure of working with Polypipe Building Products, the UK’s leading manufacturer of plastic piping systems and low-carbon heating solutions for the residential market, for some time now. The team’s approach to customer feedback and improving customer experience are often cited by us as a beacon of best practice, but they’re actually going one step further.

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Top 10 Technical Support Companies in the USA 2023

Helpware

As technology continues to play an increasingly vital role in our lives, the task of finding top technical support companies for businesses has become essential. However, with a multitude of options available, it can be challenging to identify the most effective and expert solutions. This often leads to wasted time and resources on inadequate services before discovering a suitable one that meets specific requirements.

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Celebrating National Customer Review Day With Reputation

Blake Morgan

    Customers frequently read reviews from other customers, but how often do companies get involved? Customer reviews abound online but are often overlooked by brands. Liz Carter, CMO of experience management company Reputation, says customer reviews have incredible power. Today’s customers are leading their own buying journey and showing up for brands.

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Future-Proof IT: Cost-Saving Strategies Every IT Leader Needs in 2025

With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.

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Why the rise of intellectual property value means IP leaders need better budget management

Clarivate

As the business value of intellectual property (IP) continues to grow, the need to manage IP as a strategic asset is greater than ever. As of 2018, intangible assets accounted for 84% of market capitalization for S&P 500 companies , compared to just 12% four decades ago. While 95% of senior corporate decision makers believe these intangible assets predict future strength , many organizations still fall short in their strategic IP management.

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Top 10 Technical Support Companies in the USA 2023

Helpware

As technology continues to play an increasingly vital role in our lives, the task of finding top technical support companies for businesses has become essential. However, with a multitude of options available, it can be challenging to identify the most effective and expert solutions. This often leads to wasted time and resources on inadequate services before discovering a suitable one that meets specific requirements.

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10 Tips for Measuring the Success of a Ticket Management System

SurveySparrow

So, you’ve managed to sail the choppy waters of digital transformation and have successfully implemented a ticket management system in your organization. Bravo! But here’s the million-dollar question: how can you accurately measure the success of a ticket management system? Well, my friend, let’s tackle that head-on! Your ability to measure the effectiveness of your system will undoubtedly play a critical role in optimizing operations and enhancing customer satisfaction.

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The Importance of ARTful data!

Waypoint Group

What is the role of ARTful data in building a successful #NPS assessment program for #B2B ? Remember that a single-point-of-contact is a single-point-of-failure. Instead, I focus on Coverage — ensuring the right personas are engaged in the account – and ensuring that we provide sentiment (“temperature”) of each contact with why they feel that way.

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Campaigns that Click: Practical Personalization Strategies to Boost ROI

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

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Bootstrapping: Self-funding strategies for your business

Pretium Solutions

Traditional funding options versus self-funding strategies When starting a business, traditional funding options may be difficult to obtain due to eligibility requirements. Many lenders prefer to lend to established businesses that have been operating for at least a year and generate a specific amount of revenue. That is when bootstrapping is a great funding alternative – when loans are inaccessible.

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Strategies to Increase Retention and Expansion of Your Key Accounts

Kapta Customer Success

Only 28% of account management channels consistently achieve their cross-selling and account growth targets, according to Gartner.

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Preparing for CDP Implementation: Is Your Organization Ready?

Merkle

As organizations continue to feel the lash of tightened budgets in response to a looming recession, many marketers may be wondering whether a customer data platform (CDP) implementation is worth the investment. CDPs can enable many capabilities that drive significant business value such as identity resolution, audience management, and cross-channel activation.