InMoment XI
NOVEMBER 14, 2024
With 64% of Internet users discovering brands via social media, getting your marketing on point is essential. From simple reviews to detailed threads, there is a lot of online activity from individuals worldwide. Some of this activity could be relevant to your brand and industry. It could be an Instagram Story featuring your product or a post complaining about your recent update.
AWS Machine Learning
NOVEMBER 14, 2024
We recently announced the general availability of cross-account sharing of Amazon SageMaker Model Registry using AWS Resource Access Manager (AWS RAM) , making it easier to securely share and discover machine learning (ML) models across your AWS accounts. Customers find it challenging to share and access ML models across AWS accounts because they have to set up complex AWS Identity and Access Management (IAM) policies and create custom integrations.
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ShepHyken
NOVEMBER 14, 2024
This week, we feature an article by Andy Watson, Senior Product Marketing Manager, Customer Experience at RingCentral. He shares how AI is transforming customer and employee experiences by enhancing efficiency, engagement, and satisfaction through generative AI, chatbots, and real-time support. The AI revolution is here—and it’s transforming how businesses interact with customers and support their employees.
AWS Machine Learning
NOVEMBER 14, 2024
Have you ever stumbled upon a breathtaking travel photo and instantly wondered where it was and how to get there? With 1.3 billion international arrivals in 2023, international travel is poised to exceed pre-pandemic levels and break tourism records in the coming years. Each one of these millions of travelers need to plan where they’ll stay, what they’ll see, and how they’ll get from place to place.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Thematic
NOVEMBER 14, 2024
Analyzing customer sentiment helps you understand what your customers want, need, and feel. It can help you create better products, refine the customer experience, and boost brand loyalty. Organizations who understand their customers can make data-driven decisions that actually meet their needs. Yet understanding how to correctly analyze your customer feedback comes with its own set of challenges.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
The DiJulius Group
NOVEMBER 14, 2024
Turning Your Contact Center into a Relationship Center Dave Murray, VP of Consulting at The DiJulius Group, discusses three ways to turn your current contact center into a center focused on building and maintaining customer relationships. Here are the three things we need to focus on: Finding Negative Cues—Negative cues exist everywhere when it. Read Full Article The post 179: Turning Your Contact Center into a Relationship Center appeared first on The DiJulius Group.
CSM Magazine
NOVEMBER 14, 2024
In financial services, customer service isn’t just about addressing concerns; it’s about building lasting relationships. The advent of mobile apps has been transformative, turning smartphones into essential tools for improving these relationships. These apps provide a new edge in customer service, enhancing both interaction and satisfaction.
Gainsight
NOVEMBER 14, 2024
Every year at Pulse Europe , we recognize European industry leaders who have made significant contributions to the field of customer success (CS), driving innovation and transforming the way businesses engage with their customers. Without further ado, put your hands together for this year’s Pulse Europe GameChanger Award Winners! [Insert Photo from Awards] The Architect : Odido, Jason de Krijger The Architect Award recognizes the individual or team that has gone above and beyond to build a thriv
CSM Magazine
NOVEMBER 14, 2024
It’s an inalienable fact that people will rarely tell you when something is good but often tell you when it’s bad. That can be frustrating when you’re in the creative industry or when you’re working on yourself, but in business, it’s actually a good thing. Why? Customer feedback – when utilized correctly – is a great way of improving service, standards, and products and thus, increasing profits.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Help Scout
NOVEMBER 14, 2024
Six essential ticket handling best practices to streamline support, boost customer satisfaction, and empower your support team.
CSM Magazine
NOVEMBER 14, 2024
Clinical trials are vital for advancing medical science, yet participants often face unique challenges that make the experience difficult. Many participants commit extensive time to visits, monitoring, and data reporting, often with minimal communication about the trial’s progress. This lack of engagement can impact participant satisfaction and lead to early withdrawals, ultimately slowing down research.
Feedbackly
NOVEMBER 14, 2024
Instead of relying on guesswork, impact analysis gives brands a clear picture of what improves your CX and what drags it down. As businesses, we strive to make changes and improvements to our product or brand for better outcomes. They can be minute changes like the layout of the store or drastic changes like rebranding the business. Ultimately, the goal is to attract and retain more customers.
Brandwatch CX
NOVEMBER 14, 2024
Discover effective tips to enhance engagement using Instagram carousels. Learn how to create captivating content that keeps your audience swiping!
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Forrester's Customer Insights
NOVEMBER 14, 2024
Most organizations lack one of the most critical elements of an accessibility program: direct feedback from people with disabilities.
Brandwatch CX
NOVEMBER 14, 2024
Discover essential tips for creating a memorable X handle that stands out and reflects your brand. Read our article for expert advice.
Forrester's Customer Insights
NOVEMBER 14, 2024
The Forrester Wave: Point-of-Service Solutions, Q4 2024 is now live!
Brandwatch CX
NOVEMBER 14, 2024
Discover effective strategies to enhance your visibility on the Instagram Explore page and attract more followers. Read the article for practical tips.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
Forrester's Customer Insights
NOVEMBER 14, 2024
Learn how Forrester’s Continuous Risk Management Model can replace outdated risk management methods in this preview of a session at the upcoming Security & Risk Summit.
AWS Machine Learning
NOVEMBER 14, 2024
We are excited to announce the availability of Stability AI’s latest and most advanced text-to-image model, Stable Diffusion 3.5 Large, in Amazon SageMaker JumpStart. This new cutting-edge image generation model, which was trained on Amazon SageMaker HyperPod , empowers AWS customers to generate high-quality images from text descriptions with unprecedented ease, flexibility, and creative potential.
Forrester's Customer Insights
NOVEMBER 14, 2024
B2B buying continues to evolve at warp speed — but marketers, sellers, and product professionals can take control. Learn what’s on tap for Forrester’s most experiential B2B Summit yet.
AWS Machine Learning
NOVEMBER 14, 2024
In the rapidly evolving world of generative AI image modeling, prompt engineering has become a crucial skill for developers, designers, and content creators. By crafting effective prompts, you can harness the full potential of advanced diffusion transformer text-to-image models, enabling you to produce high-quality images that align closely with your creative vision.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
Forrester's Customer Insights
NOVEMBER 14, 2024
Learn more about the security strategies that helped Schneider Electric win this year’s Security & Risk Enterprise Leadership Award, which recognizes organizations that have transformed their security, privacy, and risk management functions.
AWS Machine Learning
NOVEMBER 14, 2024
Invoice processing is a critical yet often cumbersome task for businesses of all sizes, especially for large enterprises dealing with invoices from multiple vendors with varying formats. The sheer volume of data, coupled with the need for accuracy and efficiency, can make invoice processing a significant challenge. Invoices can vary widely in format, structure, and content, making efficient processing at scale difficult.
CSM Magazine
NOVEMBER 14, 2024
Machine translation (MT) and human translators are two distinct approaches to the art of translation. MT is the process of using computer software to automatically translate text from one language to another, while human translators rely on their linguistic expertise, cultural knowledge, and interpretative skills to produce high-quality translations.
AWS Machine Learning
NOVEMBER 14, 2024
Cloud costs can significantly impact your business operations. Gaining real-time visibility into infrastructure expenses, usage patterns, and cost drivers is essential. This insight enables agile decision-making, optimized scalability, and maximizes the value derived from cloud investments, providing cost-effective and efficient cloud utilization for your organization’s future growth.
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With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.
CSM Magazine
NOVEMBER 14, 2024
Betzillo is a unique platform suitable for all types of players in the dynamic online gaming sector. The platform seeks to provide top-notch gaming through its user-friendly interface, wide array of games, as well as unmatched promotions which are very beneficial to the clients. 1. Diverse Game Selection An impressive library of games awaits players at Betzillo Australian casino with varied tastes.
AWS Machine Learning
NOVEMBER 14, 2024
In the automotive industry, the ability to efficiently assess and address vehicle damage is crucial for efficient operations, customer satisfaction, and cost management. However, manual inspection and damage detection can be a time-consuming and error-prone process, especially when dealing with large volumes of vehicle data, the complexity of assessing vehicle damage, and the potential for human error in the assessment.
Forrester's Customer Insights
NOVEMBER 14, 2024
Cybersecurity platform provider CrowdStrike announced plans to acquire Adaptive Shield, a SaaS security posture management (SSPM) vendor. Some sources reported the purchase price to be around $300 million.
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