West Monroe

AUGUST 27, 2023

The U.S. power transmission grid is facing significant challenges. That includes interconnecting large-scale remote renewable energy resources, connecting states and regional electricity markets to facilitate interregional sales, and improving grid resiliency—Reducing transmission costs paid by customers would be an added benefit of strategically located new transmission infrastructure.

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ECXO

AUGUST 27, 2023

Can a Customer Data Platform Enhance Your Customers’ Experience? Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Secure your spot by subscribing on Zoom now: [link] When: September 13th Time: 1 PM CET – 12 PM GMT Registration is exclusively available on ZOOM: [link] Get ready for another enriching session featuring an exceptiona

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Data Customer Experience Omni-Channel Analytics 52

Doing CX Right

AUGUST 27, 2023

Stacy Sherman marks 100 episodes with insights on her podcast journey, celebrating the milestone, and advice from lessons along the way. The post Celebrating 100 Episodes! Shep Hyken Interviews Stacy Sherman appeared first on Doing CX Right.

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SurveySparrow

AUGUST 27, 2023

Think about all those times the characters in a mystery tactfully revealed the suspense of the plot with a series of cleverly constructed questions. It is exciting to have each of those secrets unfold in sequence, right? That’s the power of asking the right questions. Don’t you think the same goes for data collection? Surveys are pivotal when it comes to feedback.

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Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center