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Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
With AI technologies advancing at breakneck speed, businesses face a crucial decision: buy a ready-made solution or build one from scratch? This article explores the advantages and challenges of both approaches, considering factors such as immediate impact, customization, costs, and future adaptability to help you make the smart choice for your unique business needs.
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Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
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