Navigating CX Challenges in Retail: Lessons on Personalization and Seamless Support
Interactions
NOVEMBER 11, 2024
In a recent conversation with Emerj Research , I had the opportunity to dive deep into the evolving challenges of customer experience (CX) alongside Chloe Rice, the Director of Global Customer Experience at Shutterstock. We discussed the complexities of CX in the retail industry and explored how brands can keep pace with ever-changing consumer expectations in a tech-driven market.
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