CSM Magazine

NOVEMBER 22, 2024

In business, communication is everything. Think we’re exaggerating? Think again: according to a Zendesk study , 97% of respondents said that bad customer service changed their buying behavior. The same study found that excellent customer service requires a wide range of channels, including email, phone, live chat, and social media. Indeed, the way you communicate – whether that’s with clients, customers, or even your own team – can make or break your message.

Communication 52

Communication Social Media Video Study 52

InMoment XI

NOVEMBER 22, 2024

Customer experience (CX) is crucial to SaaS business success. Companies that focus on CX initiatives witness an 80% increase in revenue, highlighting the value of user feedback. With intense competition and changing customer preferences, businesses must better understand their users to stay ahead. Collecting user feedback for SaaS companies is a powerful step in this direction.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

AWS Machine Learning

NOVEMBER 22, 2024

Amazon Q Business is a conversational assistant powered by generative AI that enhances workforce productivity by answering questions and completing tasks based on information in your enterprise systems, which each user is authorized to access. AWS recommends using AWS IAM Identity Center when you have a large number of users in order to achieve a seamless user access management experience for multiple Amazon Q Business applications across many AWS accounts in AWS Organizations.

Management 79

Management Policies Groups Transportation 79

Interactions

NOVEMBER 22, 2024

The Conversational AI (CAI) landscape is transforming at lightning speed, driven by advancements in Generative AI (GenAI) and large language models (LLMs). As enterprises seek new ways to automate processes, enhance customer interactions, and optimize employee productivity, conversational AI solutions have become essential to achieving these goals. However, in a crowded and competitive market, finding the right CAI partner that aligns with your organization’s objectives can be challenging.

Interaction 62

Interaction Trends Technology Marketing 62

Advertisement

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

AWS Machine Learning

NOVEMBER 22, 2024

As the demand for generative AI continues to grow, developers and enterprises seek more flexible, cost-effective, and powerful accelerators to meet their needs. Today, we are thrilled to announce the availability of G6e instances powered by NVIDIA’s L40S Tensor Core GPUs on Amazon SageMaker. You will have the option to provision nodes with 1, 4, and 8 L40S GPU instances, with each GPU providing 48 GB of high bandwidth memory (HBM).

Innovation 72

Innovation Chatbots Resources Analytics 72

AWS Machine Learning

NOVEMBER 22, 2024

Companies across all industries are harnessing the power of generative AI to address various use cases. Cloud providers have recognized the need to offer model inference through an API call, significantly streamlining the implementation of AI within applications. Although a single API call can address simple use cases, more complex ones may necessitate the use of multiple calls and integrations with other services.

Knowledge Base 70

Knowledge Base Case Study System Resources 70

ChurnZero

NOVEMBER 22, 2024

Nothing in customer success causes CSMs to catch “feelings”, as Naomi Aiken puts it, as reliably as losing a customer. Churn often brings feelings of shame, blame, and frustration in its wake, making it hard to analyze and learn from the loss. But what if you could break the cycle? A former ChurnZero CSM and team leader, and now the founder of Techtonic Lift , Naomi has developed the Outcomes Club format for learning from churn.

Exercises 52

Exercises How To Culture Leadership 52

AWS Machine Learning

NOVEMBER 22, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI. With Amazon Bedrock, you can experiment with and evaluate top FMs for your use case, privately customize them with your data using techniques such as

Sports 67

Sports Comparison Chatbots Interaction 67

BirdEye

NOVEMBER 22, 2024

Struggling to keep up with endless property listings, social media posts, and marketing materials? You’re not alone. Real estate agents spend an average of 15 hours weekly on marketing tasks – time that could be better spent with clients. AI tools help real estate reputation management by turning reviews into revenue, converting feedback into leads, and maintaining your brand’s credibility across multiple platforms.

Tools 52

Tools Marketing Social Media Multi-Channel 52

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

AWS Machine Learning

NOVEMBER 22, 2024

In this post, we demonstrate the potential of large language model (LLM) debates using a supervised dataset with ground truth. In this LLM debate, we have two debater LLMs, each one taking one side of an argument and defending it based on the previous arguments for N(=3) rounds. The arguments are saved for a judge LLM to review. After N(=3) rounds, the same judge LLM with no access to original dataset but only with the LLM arguments decides which side is correct.

Consulting 67

Consulting Metrics Measurement System 67

BirdEye

NOVEMBER 22, 2024

Chances are, your local SEO struggles aren’t due to a flawed strategy but rather an outdated approach. You’re manually updating business listings across 50 locations, while your competitors are likely using automation and Artificial Intelligence (AI) to optimize their online presence in real time. But here’s the twist: throwing AI mindlessly at your local SEO won’t save you either.

Strategy 52

Strategy Analysis ROI Effort Score 52

AWS Machine Learning

NOVEMBER 22, 2024

This post is part of an ongoing series about governing the machine learning (ML) lifecycle at scale. To view this series from the beginning, start with Part 1. This post dives deep into how to set up data governance at scale using Amazon DataZone for the data mesh. The data mesh is a modern approach to data management that decentralizes data ownership and treats data as a product.

Government 67

Government Data Banking Policies 67

BirdEye

NOVEMBER 22, 2024

How well you manage your online reputation directly ties into how successful and competitive your business is. Consumers research businesses online before booking an appointment or purchasing a product – what they see here greatly matters. However, online reputation management in Australia can be challenging, especially for multi-location businesses.

Multi-Channel 52

Multi-Channel Management Social Media How To 52

Advertisement

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

AWS Machine Learning

NOVEMBER 22, 2024

Companies across various scales and industries are using large language models (LLMs) to develop generative AI applications that provide innovative experiences for customers and employees. However, building or fine-tuning these pre-trained LLMs on extensive datasets demands substantial computational resources and engineering effort. With the increase in sizes of these pre-trained LLMs, the model customization process becomes complex, time-consuming, and often prohibitively expensive for most org

Training 57

Training Resources Examples Policies 57

CSM Magazine

NOVEMBER 22, 2024

In today’s business environment, where competition is fierce, and customer loyalty is key to success as much as attracting new clients, Customer Interaction Management (CIM) software plays a vital role in achieving this goal by improving communication and enhancing the overall customer experience to build loyalty and retain customers effectively.

Interaction 52

Interaction Software Management How To 52

SurveySensum

NOVEMBER 22, 2024

As one of the pioneers in the customer feedback platform industry, Qualtrics is renowned for its robustness and wide-ranging capabilities, making it an excellent choice for enterprise-level companies. It is an ideal choice for businesses with large numbers of employees, access to seasoned CX professionals, and a huge budget to spend. Because Qualtrics services are on the pricier side and can be a bit much for beginners with its advanced features and expensive budget.

Multi-Channel 52

Multi-Channel NPS Analysis Analytics 52

CSM Magazine

NOVEMBER 22, 2024

Australian online casino industry has grown very fast, offering some great experiences in gaming, with the probability of winning big. With online gambling on the increase, what one needs to know is how not to get scammed and how to stay safe. While most online casinos provide legitimate gaming, some platforms look out only to take advantage of players.

How To 52

How To e-support Guidelines Banking 52

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Hello Customer

NOVEMBER 22, 2024

Learn why relying on general AI tools like ChatGPT for customer feedback analysis can lead to misleading insights. This is how Hello Customer's AI offers verified, consistent, and GDPR-compliant customer insights without the risk of hallucinations.

Analysis 52

Analysis Feedback Customer Insights Tools 52

CSM Magazine

NOVEMBER 22, 2024

In the changing realm of retailing, where staying ahead is crucial for triumph, pricing tactics play a key role for vendors operating on Walmart’s site by significantly impacting sales results. repricer stands out as an asset by allowing companies to modify prices promptly to stay competitive and boost earnings to the potential. This piece explores its advantages and provides insights on how sellers can make the most of this tool.

Tools 52

Tools How To Trends Sales 52

Brandwatch CX

NOVEMBER 22, 2024

Brandwatch CPTO Matt Tippets shares that Brandwatch has been named a Leader in the IDC MarketScape: Social Marketing Software for Large Enterprises

Software 52

Software Marketing 52

Centercode

NOVEMBER 22, 2024

Get tips on strategic test coverage in quality testing while learning to reduce risks and ensure valuable results.

Tips 52

Tips 52

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Connections

Help Scout

NOVEMBER 22, 2024

Learn why free live chat software could be a great addition to your support stack, and discover the top 8 options to consider in 2025.

Software 45

Software 45

Forrester's Customer Insights

NOVEMBER 22, 2024

Do you recall all the supply chain drama of the Covid shut downs from March 2020 to December 2021? Do you remember the feverish discussions about a ‘New Normal’? Sales And Operations Planning And Execution Go Multi-Enterprise CPG led the way with enterprise-wide Sales & Operations Planning.

Sales 26

Sales Customers 26

CSM Magazine

NOVEMBER 22, 2024

A vital component of the online gaming experience, casino promotions provide players with more opportunities to win and extend their playtime without having to spend more money. Among these promos, free casino promo codes, more especially, no deposit incentives for current users, have become somewhat sought after. Although you may already be aware of these deals if you play often, they have great worth that will greatly improve your gaming experience.

Comparison 52

Comparison Loyalty Tips Policies 52

Gainsight

NOVEMBER 22, 2024

Exciting news from the Gainsight community! We’re thrilled to announce that Harri , the all-in-one human capital management platform for the hospitality industry, has officially become our first four-product client in Europe by launching their customer community. Over the last five years, Harri has been on an incredible growth trajectory, rapidly innovating and scaling to meet market demands.

Case Study 52

Case Study Hospitality Customer Journeys Feedback 52

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

AWS Machine Learning

NOVEMBER 22, 2024

Today, we are excited to announce the general availability of Amazon Bedrock Flows (previously known as Prompt Flows). With Bedrock Flows, you can quickly build and execute complex generative AI workflows without writing code. Key benefits include: Simplified generative AI workflow development with an intuitive visual interface. Seamless integration of latest foundation models (FMs), Prompts, Agents, Knowledge Bases, Guardrails, and other AWS services.

Knowledge Base 98

Knowledge Base Chatbots Innovation Travel 98