SurveySensum

JUNE 10, 2024

Why did Mark give the score ‘5’ on your CSAT survey? What Rachel disliked about the customer service? Open-ended survey questions are the key to answering these questions! Open-ended survey questions are your gateway to rich, detailed insights directly from your respondents. Unlike closed-ended questions that restrict answers to predefined options, open ended survey questions give participants the freedom to express their thoughts, feelings, and experiences in their own words.

Survey 52

Survey Guidelines Analysis Employee Engagement 52

Integrity Solutions

JUNE 10, 2024

We’re all familiar with the stereotype of the over-the-top, pushy, unscrupulous salesperson. They’re always in selling mode, always hustling, always doing whatever it takes to close the deal and win at all costs, regardless of whether they’re actually addressing (or even understanding) the customer’s needs. There’s no real sales conversation or dialogue.

Sales 107

Sales Customers Training Case Study 107

Brandwatch CX

JUNE 10, 2024

We dive into the world of Blackpink with mind-blowing facts and stats, and why brands should work with them.

Brands 105

Brands 105

Provide Support

JUNE 10, 2024

Meticulously crafted canned responses open the door to effectiveness and efficiency in your customer service operations. Find out how to use them.

Examples 72

Examples Customer Service How To Tips 72

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

ROI

Brandwatch CX

JUNE 10, 2024

We dive into the world of Blackpink with mind-blowing facts and stats, and why brands should work with them.

Brands 98

Brands 98

Uplight

JUNE 10, 2024

As an individual homeowner or renter, it’s often tough to know how to impact climate change, with personal choices feeling small in comparison to the magnitude of the problem. Yet in aggregate, our actions add up. Residential energy usage makes up a whopping one-fifth of greenhouse gas emissions in the United States. As energy providers, Read More The post What is Old is New: Using HERs to Get Customers Off the Sidelines appeared first on Uplight.

Comparison 59

Comparison Customers How To 59

Forrester's Customer Insights

JUNE 10, 2024

Today Forrester is publishing new research revealing that, all else being equal, B2B sales leaders achieve better revenue results when they hire first-line sales managers (FLSMs) externally, rather than promoting individual contributors (ICs). This runs counter to standard practice and tradition, but the data is clear: Externally hired managers and their teams perform better.

Sales 54

Sales Management B2B Data 54

CSM Magazine

JUNE 10, 2024

Nowadays, new casinos are coming out all the time and populating an already very popular betting sector and sometimes finding the right casino can be a challenge with all the new ones popping up. When looking for the right casino you should follow strict criteria to make sure the casino that you use is safe and fun enough for your needs. There are a lot of sites offering players the best online slots but they are unsafe and can’t help you in your times of need, this is a massive problem fo

Customer Service 52

Customer Service Multi-Channel Wait Times Customers 52

West Monroe

JUNE 10, 2024

As growth slows and enterprise values fall for many in the high-tech industry following the post-COVID boom, software companies must increasingly focus on maintaining and expanding margins. The need for efficient growth at scale requires fundamental changes beyond traditional cost reduction measures such as pausing hiring, reducing unnecessary spend, and halting initiatives.

Software 40

Software Company Metrics Financial 40

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Marketing

CSM Magazine

JUNE 10, 2024

Pluxee, the global leader in employee benefits and engagement services, has successfully transformed its customer experience (CX) through a strategic partnership with Sabio Group and Genesys. By migrating to the cloud with the implementation of Genesys Cloud, an omnichannel contact centre solution, Pluxee has achieved remarkable improvements in operational efficiency and customer satisfaction.

Case Study 52

Case Study Omni-Channel Innovation Customer Satisfaction 52

Forrester's Customer Insights

JUNE 10, 2024

Tech spending in the Asia Pacific region is set to increase by 6.4% to reach reach US$710 billion in 2024. Over the next few years, software spending will continue its rapid growth, followed by spend on IT services, communications equipment, and computer equipment.

Software 34

Software Communication Innovation Technology 34

SurveySparrow

JUNE 10, 2024

What makes the best market intelligence tools? Is it advanced analytics features? Ease of use and intuitiveness? Or maybe it is the cost of each one. A tool that combines all these stand out to me. What about you? Let’s find out. But before that… What is Market Intelligence? Market intelligence is the process of analyzing everything and anything related to your business.

Tools 52

Tools Marketing Analysis Analytics 52

Forrester's Customer Insights

JUNE 10, 2024

The Forrester Wave: Intranet Platforms, Q2 2024 published on June 6. I conducted an in-depth analysis of 13 vendors and evaluated their products across 28 criteria. My assessment revealed three leaders, five strong performers, and five contenders.

Analysis 28

Analysis Employee Experience Customer Experience Customers 28

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

Optimove

JUNE 10, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Optimizing the customer experience is essential for organizational success in today’s data-driven landscape. With a robust data foundation, marketers gain independence in personalizing campaigns and accessing customer insights. Meanwhile, BI teams benefit from seamless data integration and analysis, enhancing CRM decision-making.

Data 40

Data Return on Investment How To Multi-Channel 40