AWS Machine Learning

JANUARY 24, 2025

A common use case with generative AI that we usually see customers evaluate for a production use case is a generative AI-powered assistant. However, before it can be deployed, there is the typical production readiness assessment that includes concerns such as understanding the security posture, monitoring and logging, cost tracking, resilience, and more.

Knowledge Base 118

Knowledge Base Groups Data How To 118

Joe Rawlinson

JANUARY 24, 2025

In todays fast-paced business landscape, entrepreneurs must make decisions quickly and accurately to stay ahead of their competition. However, many entrepreneurs rely on intuition rather than leveraging dataa costly mistake in a data-rich era. Without a clear understanding of business analytics, entrepreneurs risk making decisions that may harm growth and profitability.

Analytics 78

Analytics Financial Return on Investment e-support 78

AWS Machine Learning

JANUARY 24, 2025

Amazon Bedrock has emerged as the preferred choice for tens of thousands of customers seeking to build their generative AI strategy. It offers a straightforward, fast, and secure way to develop advanced generative AI applications and experiences to drive innovation. With the comprehensive capabilities of Amazon Bedrock, you have access to a diverse range of high-performing foundation models (FMs), empowering you to select the most suitable option for your specific needs, customize the model priv

Policies 114

Policies Groups Resources Training 114

Joe Rawlinson

JANUARY 24, 2025

A key aspect of business is managing how companies talk to their customers. Businesses everywhere now understand that keeping their customer interactions consistent, personalized, and in line with regulations is essential for doing well. To put it simply, a customer communication management (CCM) system covers all the strategies, procedures, and technologies used to create a connection between a company or business and the people who buy from them.

Communication 78

Communication Management Social Media Guidelines 78

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

CSM Magazine

JANUARY 24, 2025

Volatility of EUR/USD The euro vs the US dollar is represented by the EUR/USD currency pair, which is the most traded on the Forex market. It is a favorite among day traders due to its high trading volume, tight spreads, and liquidity. However, success depends on knowing its volatility statistics and the circumstances that make day trading lucrative.

Banking 52

Banking Policies Trends Tools 52

CSM Magazine

JANUARY 24, 2025

Operational efficiency is not merely about cost reduction but ensuring everything works smoothly together. This smooth operation enables the business to cope with its challenges, serve customers on time, and stay competitive. A strategic backend operation can open new avenues for success for businesses. To ensure operational functionality, pain points must be identified and eliminated, which helps to curb downtime and boost productivity.

Hospitality 52

Hospitality Training Metrics Measurement 52

BirdEye

JANUARY 24, 2025

Today’s digital world makes social media marketing for hotels essential to their growth strategy. With billions of potential guests hanging out on Instagram, TikTok, and Facebook, it’s a crucial way to get your hotel noticed. But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration.

Social Media 52

Social Media Hotels Strategy Marketing 52

CSM Magazine

JANUARY 24, 2025

In less than a year, the fastest-growing sportswear brand in Northern Europe has saved 12,000 in customer service costs and massively improved the CTR on communications. Swedish sportswear company, ICANIWILL (ICIW) is one of the fastest-growing sportswear brands in northern Europe. A result not only of an outstanding product range, but in huge improvements made to the post-purchase customer experience after partnering with nShift, the global leader in delivery and experience management.

Multi-Channel 52

Multi-Channel Ecommerce Communication Brands 52

BirdEye

JANUARY 24, 2025

Driving social media reviews requires more than just asking customers for feedback. Data shows that a strategic review generation approach can significantly increase revenue, yet most businesses struggle to implement effective systems across multiple locations. While some brands excel at review generation , others face diminishing engagement despite increased efforts.

Social Media 52

Social Media Loyalty Feedback Customer Journeys 52

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Self Service

CSM Magazine

JANUARY 24, 2025

Although payment processors for high-risk businesses have many applications, the main aspect people tend to focus on is their security and fraud prevention from the point of view of the high-risk businesses themselves. This is a perfectly valid perspective, as high-risk businesses do need safe payment processors. However, the right payment solution offers much more than security to businesses in high-risk industries.

Customer Retention 52

Customer Retention Customers Industry Customer Satisfaction 52

Optimove

JANUARY 24, 2025

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Brands 76

Brands Marketing Customers 76

CSM Magazine

JANUARY 24, 2025

In less than a year, the fastest-growing sportswear brand in Northern Europe has saved 12,000 in customer service costs and massively improved the CTR on communications. Swedish sportswear company, ICANIWILL (ICIW) is one of the fastest-growing sportswear brands in northern Europe. A result not only of an outstanding product range, but in huge improvements made to the post-purchase customer experience after partnering with nShift, the global leader in delivery and experience management.

Multi-Channel 52

Multi-Channel Ecommerce Communication Brands 52

Forrester's Customer Insights

JANUARY 24, 2025

In advance of its annual meeting in Davos, the World Economic Forum (WEF) released its 2025 Global Risks Report. The report, based on the WEFs Global Risk Perception Survey 2024-2025, identifies geopolitical risks as a top immediate concern for global risk officers and the broader risk community.

Report 29

Report Technology Survey Meeting 29

Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective

In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.

Brands

CSM Magazine

JANUARY 24, 2025

Players have more online casino options than ever. To stand out, platforms need to focus on creating a customer-first experience that prioritises convenience, trust, and engagement. Its not just about offering games anymore. Success depends on how well casinos cater to player expectations through thoughtful features and smooth interactions. From secure transactions to intuitive design, every detail matters in building loyalty.

Customer Centricity 52

Customer Centricity e-support Loyalty Programs Multi-Channel 52

Amplifai Coaching Category

JANUARY 24, 2025

Discover how unified contact center management boosts efficiency, engagement, and retention. Learn actionable strategies for overcoming fragmented systems and unlocking team potential with AI-driven solutions.

Contact Center 52

Contact Center Management System Strategy 52

Centercode

JANUARY 24, 2025

Secure stakeholder buy-in for beta testing with strategies that build trust, prove value, and align with business goals.

Strategy 52

Strategy 52

Brandwatch CX

JANUARY 24, 2025

Learn how to efficiently schedule Instagram posts with the best tools and practical tips. Boost your engagement and streamline your workflowread more!

How To 52

How To Tips Tools Engagement 52

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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.

Wait Times

Forrester's Customer Insights

JANUARY 24, 2025

With a new US administration coming in, there is always economic uncertainty. Learn some of the factors that could be strong influencers of future US economic growth and how they could impact other global markets.

Marketing 26

Marketing Automotive Government Banking 26

Brandwatch CX

JANUARY 24, 2025

Discover essential Instagram scheduling tools to enhance your social media strategy and streamline your posting. Read the article to find the best options!

Social Media 52

Social Media Tools Strategy 52

PeopleMetrics

JANUARY 24, 2025

In Listen or Die , I emphasized that customer service (CS) and customer experience (CX) are not interchangeable. But they often are thought of as the same. CS focuses on helping customers solve problems or answer questions, while CX encompasses every interaction a customer has with your companywhether its browsing your website, using your product, or contacting support.

Customer Service 118

Customer Service Customer Journeys Touchpoint e-support 118

Support EXP

JANUARY 24, 2025

Although credit union leaders recognize the importance of the member experience, they fail to implement their member experience strategy promptly and decisively. Im sure youve done the dance when youre not hitting your growth goals: you identify your biggest challenge, collect the data (oh so much data!), try to figure out what the data is telling you, determine your priorities, then develop a strategic plan for resolving what is holding you back.

Strategy 52

Strategy Leadership Financial Loyalty 52

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With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.

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