InMoment XI

SEPTEMBER 20, 2024

Capturing genuine and actionable feedback from customers and employees can be a challenge, especially when traditional surveys feel long, tedious, and uninspiring. Many organizations struggle with vague, short responses that offer little insight, leaving them chasing scores rather than focusing on meaningful improvements. This is where Active Listening comes in—a revolutionary approach to feedback collection that enhances the quality and depth of responses.

Feedback 260

Feedback Employee Experience Survey Engagement 260

Adrian Swinscoe

SEPTEMBER 20, 2024

This is a guest post by Gary Clark a snowsports business expert and Academy Director at SIA Austria. Wielding an estimated $150 billion purchasing power globally, […] The post Four ways businesses can adopt AI to connect successfully with Gen Z first appeared on Adrian Swinscoe.

Connections 59

Connections Customer Retention Customer Journeys Customer Engagement 59

BirdEye

SEPTEMBER 20, 2024

Keeping your business information up-to-date on Google Maps is crucial for attracting customers and maintaining your online presence. If you’ve recently moved your business or are rebranding and need to update your address, here’s a step-by-step guide on changing your business location on Google Maps. This guide will walk you through the process and cover related topics, such as changing your business address and updating other important details.

How To 59

How To Social Media Multi-Channel Tips 59

AWS Machine Learning

SEPTEMBER 20, 2024

Amazon Kendra is an intelligent search service powered by machine learning (ML). Amazon Kendra helps you aggregate content from a variety of content repositories into a centralized index that lets you quickly search all your enterprise data and find the most accurate answer. Amazon Kendra securely connects to over 40 data sources. When using your data source, you might want better visibility into the document processing lifecycle during data source sync jobs.

Report 58

Report Data Groups Examples 58

Speaker: Jennifer Wright and Nick Barron

Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.

Retail

The DiJulius Group

SEPTEMBER 20, 2024

HR Like a Boss Chief Revolution Officer John DiJulius sits down with John Bernatovicz who is an entrepreneur, podcast host, speaker, HR advocate, and author of HR like a Boss. Learn How John got into the HR world How john defines HR Why he wrote HR Like a Boss The cornerstones of. Read Full Article The post 172: HR Like A Boss appeared first on The DiJulius Group.

Groups 52

Groups 52

Daniel Group

SEPTEMBER 20, 2024

Breaking Class Barriers: with Anna Kallschmidt, Ph.D. In this interview, Lynn Daniel speaks with Dr. Anna Kallschmidt , a keynote speaker at the upcoming conference in Charleston, South Carolina. Dr. Kallschmidt shares insights from her research on the unwritten rules of work, class dynamics, and how these factors impact workplace success, particularly for individuals from lower-income backgrounds.

Conference 52

Conference Culture Groups Communication 52

CSM Magazine

SEPTEMBER 20, 2024

Transitioning from one customer relationship management (CRM) platform to another may feel overwhelming at first glance; however, with thorough preparation and implementation, the switch can be seamless and advantageous in the long run. This article offers a roadmap for individuals contemplating a move from HubSpot to Salesforce, aiming to guarantee a smooth migration journey.

CRM 52

CRM Roadmap System Training 52

ChurnZero

SEPTEMBER 20, 2024

As a customer success leader, it’s your job to construct the best team model with the CSMs you have. This is a puzzle, because every CS team is made up of disparate, unique, and sometimes conflicting personalities. People bring a variety of experience and skillsets to the same positions. One way to solve this puzzle is to audit your CSMs’ strengths and skillsets.

Customer Success 52

Customer Success Customer Journeys How To Exercises 52

CSM Magazine

SEPTEMBER 20, 2024

In today’s highly competitive business landscape, delivering an exceptional customer experience (CX) has become a key differentiator for companies. Customer experience agencies, or CX agencies, specialize in helping businesses design, implement, and optimize strategies that enhance every interaction a customer has with a brand. These agencies offer a range of services designed to improve customer satisfaction, loyalty, and overall business performance.

Customer Journeys 52

Customer Journeys Net Promoter Score Effort Score Customer Experience 52

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

SurveySensum

SEPTEMBER 20, 2024

NPS is a popular metric used to gauge customer satisfaction and loyalty, driving business success. While calculating your NPS score is a valuable first step, it’s not enough on its own. To truly leverage this data and transform it into actionable insights, businesses need a more integrated approach. This is where comprehensive CRM solutions like HubSpot come into play.

NPS 52

NPS Net Promoter Score Customer Insights Effort Score 52

CSM Magazine

SEPTEMBER 20, 2024

Player retention is essential for game developers and publishers nowadays. Platforms like Eesti Online Kasiinod know this and work to attract and keep players. As the gaming business grows and diversifies, firms compete for gamers. It takes more than an addictive game to retain players. You need a connection that encourages loyalty, fulfillment, and continual involvement.

Customer Service 52

Customer Service Customer Care Social Media System 52

Brandwatch CX

SEPTEMBER 20, 2024

Learn how to create a social media content planner for consistency, engagement, and to boost your brand's online presence with our comprehensive guide.

Social Media 52

Social Media Engagement How To Brands 52

CSM Magazine

SEPTEMBER 20, 2024

In the rapidly evolving world of music streaming, customer service can make or break the user experience. For a platform like SoundCloud, which caters to millions of independent artists and listeners around the globe, delivering exceptional customer service is paramount. While SoundCloud offers a unique blend of indie music discovery and user-generated content, there’s always room for improvement in its customer support to ensure it remains competitive in the industry.

Self Service 52

Self Service Customer Service Customer Experience Multi-Channel 52

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

How To

Brad Cleveland Blog

SEPTEMBER 20, 2024

Would you go to a game and wait until your team won to cheer? Building an organization (or division, function, or team) that consistently delivers great customer experiences takes focus, work and unwavering commitment. Celebrating progress along the way is … Continue reading → The post Celebrate—Often! appeared first on Brad Cleveland.

Customer Experience 36

Customer Experience Contact Center Customers Culture 36

Forrester's Customer Insights

SEPTEMBER 20, 2024

This week, Express Scripts filed a lawsuit against the FTC demanding retraction of a recent report on the Pharmacy Benefit Manager (PBM) industry. News of this suit is the latest in a string of headlines calling attention to concentration risk in healthcare.

Healthcare 28

Healthcare Report Industry Management 28

AWS Machine Learning

SEPTEMBER 20, 2024

Amazon Bedrock Agents offers developers the ability to build and configure autonomous agents in their applications. These agents help users complete actions based on organizational data and user input, orchestrating interactions between foundation models (FMs), data sources, software applications, and user conversations. Amazon Bedrock agents use the power of large language models (LLMs) to perform complex reasoning and action generation.

Chatbots 56

Chatbots Knowledge Base Groups Policies 56

Forrester's Customer Insights

SEPTEMBER 20, 2024

Each year, we calculate the business impact of improving CX Index by one point. For 2023, we published the results in the report How Customer Experience Drives Business Growth, 2023.

Airlines 28

Airlines Insurance Report Industry 28

Speaker: Conrado Morlan

In this engaging and witty talk, industry expert Conrado Morlan will explore how artificial intelligence can transform the daily tasks of product managers into streamlined, efficient processes. Using the lens of a superhero narrative, he’ll uncover how AI can be the ultimate sidekick, aiding in data management and reporting, enhancing productivity, and boosting innovation.

Management

Beyond Philosophy

SEPTEMBER 20, 2024

Personalization is a developing area in Customer Experiences. With AI driving what could be possible, many of you might be wondering how you can best leverage its capability in yours. To that end, we invited our special guest, Graham Hill, Ph.D., to explore the rapidly evolving field of Personalization in Customer Experiences. With decades of experience in customer relationship management (CRM) and Customer Experience , Hill shares valuable insights into how personalization, particularly with th

Case Study 97

Case Study Customer Relationship Management Customer Centricity CRM 97

Forrester's Customer Insights

SEPTEMBER 20, 2024

Forrester just published The European Net Promoter Rankings, 2024 with Net Promoter Scores℠ (NPS) for 60 banks across France, Germany, Italy, Spain, Sweden, the UK, Poland and the Netherlands.

Banking 28

Banking NPS Net Promoter Score Survey 28

BirdEye

SEPTEMBER 20, 2024

Keeping customer experiences consistent across multiple business locations can be tough. Every location has its own problems, making it difficult to maintain a strong brand image and keep customers happy. That’s where Artificial Intelligence (AI) steps in as a game-changer. AI adoption is skyrocketing, with 72% of organizations now using AI, up from 50% last year.

Innovation 59

Innovation Social Media Multi-Channel Metrics 59

BirdEye

SEPTEMBER 20, 2024

As economic uncertainties and rising operational costs continue to challenge industries, business leaders are increasingly turning to Artificial Intelligence (AI) as a strategic imperative. In fact, 70% of CEOs recognize AI’s potential to revolutionize the way their businesses create, deliver, and capture value within the next three years. This shift is driving companies to harness AI’s power to streamline operations and elevate customer experiences.

Healthcare 59

Healthcare Social Media Net Promoter Score Insurance 59

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience