ShepHyken

JULY 14, 2023

This week, we feature an article by Christopher Jan Benitez, a writer specializing in digital marketing and customer experience. He writes about building and maintaining strong customer relationships through effective email communication. Email communication is essential to building and maintaining strong customer relationships. However, many businesses still need help connecting with customers through this channel.

Customer relationships 62

Customer relationships Communication Tips Customers 62

Eptica

JULY 14, 2023

Date: Friday, July 14, 2023 Author: Steve Nattress What does ChatGPT mean for the contact centre? Published on: July 14, 2023 Author: Steve Nattress Everyone knows about the abilities of ChatGPT and other generative AI engines – but what does it mean for customer service? Read the views of AI experts from our parent company Enghouse Interactive in our new blog post.

Chatbots 105

Chatbots Trends Financial Interaction 105

kommunicate

JULY 14, 2023

Last Updated on July 14, 2023 A customer interacts with you in multiple ways in the age of the Internet. Brand strategy, therefore, is not just a logo, design or a name. It should rather take into consideration every aspect of your business. Brand alignment is the “practice of ensuring that all aspects of a [.] The post How to Train ChatGPT On Your Own Data: Enhancing Customization and Brand Alignment appeared first on Kommunicate Blog.

Training 98

Training Brands Data How To 98

BirdEye

JULY 14, 2023

Over 4.89 billion people use social media worldwide. It is one of the most significant ways of connecting with people and brands. But to do that successfully, it is important to play by the rules of the social media companies especially when it comes to social media image sizes. For small businesses and social media managers creating content, too many details can be hard to track.

Social Media 96

Social Media Video Advertising Return on Investment 96

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

The DiJulius Group

JULY 14, 2023

As we know, when it comes to purchasing products and services, today’s customer is no longer willing to sit back and accept anything even close to mediocrity. What used to be thought of as a simple purchase is now a Brand Experience. Consumers take their interactions with businesses seriously, with clear visions–and strong expectations–­for customer.

Innovation 96

Innovation Technology Customer Service Groups 96

CSM Magazine

JULY 14, 2023

The ubiquitous nature of social media and its engagement potential has led companies to increasingly leverage these platforms for customer service purposes. However, it raises the question – how much customer service should your social media accounts handle? To address this, we delve into statistical insights and industry best practices. The Statistics: Social Media for Customer Service Recent data suggest an increasing trend of customers turning to social media for service-related inquiri

Social Media 89

Social Media Customer Service Self Service Omni-Channel 89

MiaRec

JULY 14, 2023

Contact centers in the Financial Services Industry (FSI) are responsible for their institution’s reputation. How can adopting a Voice Analytics solution help them meet customer expectations and compliance requirements?

Contact Center 82

Contact Center Financial Analytics Strategy 82

Playvox

JULY 14, 2023

Providing an ever-improving customer experience while boosting contact center agent productivity is paramount for your business. During the best of economic times, it’s a smart business practice. But with economic uncertainty, it’s a must — along with controlling costs. To ensure your contact center agents spend a vast majority of their time with customers resolving issues and as little time as possible on administrative tasks and after-call work, agents need the right kind of tools, processes,

Contact Center 74

Contact Center Measurement Call Center How To 74

Adrian Swinscoe

JULY 14, 2023

Today’s interview is with Michael Ramsey, VP of Customer Workflow Products at ServiceNow, a cloud computing platform that help companies manage digital workflows for enterprise operations. […] The post The messy middle of customer service revisited – Interview with Michael Ramsey of ServiceNow first appeared on Adrian Swinscoe.

Customer Service 76

Customer Service Customers Management Company 76

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

SaleMove

JULY 14, 2023

From music to medicine and machinists, the women who work at Glia have a variety of experiences. Hear from 3 Glia teammates about their tech journey. The post Glia Voices: Women in Technology appeared first on Glia Blog | Digital Customer Service Explained.

Technology 52

Technology Customer Service Customer Experience Customers 52

Zonka Feedback

JULY 14, 2023

AI Surveys leverage Artificial Intelligence to streamline the survey creation, collection, and analysis. Here is an introduction to AI Surveys and how you can use them. Surveys have long served businesses in gathering useful insights and feedback from their customers. However, with the advancements in technology, traditional surveys are expected to take the backseat, and a more transformed and evolved form is set to emerge.

Survey 52

Survey Tips Analysis Feedback 52

SurveySparrow

JULY 14, 2023

Hunting for the right candidate can sometimes feel like navigating through a maze. One where recruiters must carefully move through various pathways – job boards, social media, networking events – to find the right person. However, recruiting teams that use a recruitment CRM can save time, money, and bring the best talent through that door.

CRM 52

CRM Social Media Analytics Multi-Channel 52

Ann Michaels and Associates

JULY 14, 2023

Competitive intelligence and mystery shopping are two related concepts that can provide valuable insights into a company’s competitive landscape and customer experience. Let’s explore each concept in more detail: Competitive Intelligence Competitive intelligence (CI) involves gathering and analyzing information about competitors, their products, strategies, and market positioning.

Social Media 52

Social Media Exercises Wait Times Trends 52

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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?

Customer Experience

Zonka Feedback

JULY 14, 2023

Are you looking for a quick and non-intrusive way to gather real-time feedback from your customers? Discover how Slide Up Surveys can help you achieve this goal! Understanding your customers, website visitors, and product users is of paramount importance for the success of any business. And the only way to know how your customers perceive your brand and feel about their experience with it is by collecting Customer Feedback.

Survey 52

Survey Feedback Brands Customer Experience 52

Brandwatch CX

JULY 14, 2023

Emojis have become a universal way to communicate for consumers and brands alike.

Consumers 69

Consumers Communication Brands 69

Forrester's Customer Insights

JULY 14, 2023

Customer obsession – putting customers at the center of leadership, strategy and operations – is critical to business success. Customer-obsessed companies increase revenue, profitability, customer retention, and employee engagement faster than other firms. The translation of customer obsession into other languages can sometimes cause confusion.

Employee Engagement 26

Employee Engagement Customer Retention Leadership Customers 26

Brandwatch CX

JULY 14, 2023

Emojis have become a universal way to communicate for consumers and brands alike.

Consumers 57

Consumers Communication Brands 57

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Forrester's Customer Insights

JULY 14, 2023

The Forrester Wave™: Process Centric AIOps, Q2 2023 evaluated 11 vendors on 30 different capabilities. Read the report to see which vendor that came out on top with the highest-ranked capabilities for the broadest set of organizations.

Report 26

Report Data Analytics Innovation 26

SmartKarrot

JULY 14, 2023

From customer service to enterprise operations, organizations are always looking for the most suitable solution in order to improve their efficiency and output. There are different solutions that can help the particular needs of your organization. Let us dive deep and compare two popular enterprise platforms, ServiceNow and UiPath, in this blog. Both ServiceNow and UiPath are quite popular among organizations because of their value and capabilities for enterprise needs.

Comparison 10

Comparison Tools Self Service Government 10

Forrester's Customer Insights

JULY 14, 2023

Question: What do you get when you smash together aspirational Web3 papers produced by venture capital firms and over-the-top metaverse publications by large consulting companies? Answer: The European Commission’s (EC) strategy on Web 4.0 and virtual worlds, published on July 11, 2023.

Consulting 26

Consulting Strategy Company Technology 26

Forrester's Customer Insights

JULY 14, 2023

Security and risk leaders beware, the Biden Administration released the next major step in its plan to implement the National Cybersecurity Strategy (NCS) on July 13, 2023.

Strategy 44

Strategy Government Trends Management 44

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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.

Customer Experience