ECXO
MARCH 24, 2024
The European Customer Experience Organization (ECXO) is launching a series of short practical sessions, each up to 20 minutes, to clarify how to achieve CX ROI and growth effectively. The first part will delve into: Mastering the Maze of CX Metrics & Money with Lynn Hunsaker, the CCO of ClearAction Continuum , facilitated by Ricardo Saltz Gulko.
SurveySparrow
MARCH 24, 2024
In the fast-paced world of business, customer feedback plays a vital role in shaping and improving products, services, and overall customer experience. To effectively gather and utilize customer feedback, companies rely on specialized tools and platforms. However, the development of these customer feedback tools requires a crucial phase known as the discovery phase.
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ECXO
MARCH 24, 2024
1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. It’s becoming quite exhausting to keep discussing the same topic but here I am also putting it on the table!
SurveySparrow
MARCH 24, 2024
Today, almost any professional activity can be automated, and sales management is no exception. The more you automate, the more time you have for more creative, challenging tasks that require a human touch. Simply put, the right combination of sales tools can skyrocket your productivity levels. Of course, there is no universal set of tools that will help 100% of sales professionals become more productive — too much depends on the exact business specifics.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
Forrester's Customer Insights
MARCH 24, 2024
In this blog, Forrester's VP, Principal Analyst, Jinan Budge, shares her learnings of the cybersecurity trends, key challenges and opportunities for CISOs in Southeast Asia.
SurveySparrow
MARCH 24, 2024
Navigating the dynamic landscape of Search Engine Optimization (SEO) requires a deep understanding of a client’s unique business objectives and challenges. As SEO companies field inquiries from prospective clients, the pivotal first step lies in gathering crucial insights through meticulously crafted SEO questionnaires. These questionnaires serve as more than just administrative tools; they are the gateway to unlocking a tailored SEO strategy that aligns with the client’s goals and a
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