DCX

AUGUST 27, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. The DCX Newsletter is a reader-supported publication. Please consider joining the community as a Premium subscriber to support the continued creation of posts like this. Get 30 day free trial Welcome to the DCX Newsletter Here's a sneak peek of what's in store: Become a Customer Anthropologist Flip the Organizational Chart Embrace Productive Failure Cross-pollinate with Unlikely Partners Implement Micro-Experiments Ready?

Strategy 59

Strategy Innovation Industry Hospitality 59

Experience Investigators by 360Connext

AUGUST 27, 2024

How can you celebrate CX Day on a limited budget and with a small team? Tune in to hear some ideas for acknowledging your organization’s unsung heroes and making this special day truly meaningful. Join Jeannie Walters as she shares innovative and heartfelt ways to celebrate the outstanding work of customer experience professionals, from promoting their efforts in internal communications to surprising them with small tokens of appreciation.

Customer Experience Professionals 190

Customer Experience Professionals Innovation Resources Communication 190

AWS Machine Learning

AUGUST 27, 2024

With the advent of generative AI solutions , a paradigm shift is underway across industries, driven by organizations embracing foundation models to unlock unprecedented opportunities. Amazon Bedrock has emerged as the preferred choice for numerous customers seeking to innovate and launch generative AI applications, leading to an exponential surge in demand for model inference capabilities.

Policies 141

Policies System Data Examples 141

BirdEye

AUGUST 27, 2024

The economy of trust is more important than ever. Here’s a story that helps highlight it. In February 2019, the Federal Trade Commission took a major step towards cracking down on fake reviews online. Cure Encapsulations Inc, a company selling weight-loss supplements on the Amazon marketplace, was accused of paying a third-party website to leave fake customer reviews online.

Social Media 105

Social Media Feedback Ecommerce Guidelines 105

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

Brandwatch CX

AUGUST 27, 2024

Craft a winning social media content plan that boosts engagement, enhances brand visibility, and aligns with your marketing goals.

Social Media 105

Social Media Brands Engagement Marketing 105

Brandwatch CX

AUGUST 27, 2024

Craft a winning social media content plan that boosts engagement, enhances brand visibility, and aligns with your marketing goals.

Social Media 85

Social Media Brands Engagement Marketing 85

Adrian Swinscoe

AUGUST 27, 2024

Today’s interview is with Vivek Sharma, Chief Executive Officer & Co-Founder of Movable Ink, which empowers marketers with scalable, omnichannel personalization through data activation and AI […] The post Print-era thinking is holding personalization efforts back – Interview with Vivek Sharma on Movable Ink first appeared on Adrian Swinscoe.

Omni-Channel 59

Omni-Channel Marketing Data Customer Engagement 59

Brandwatch CX

AUGUST 27, 2024

3 years ago we started building Brandwatch on top of the search engine we had developed. We asked prospective users what in particular they wanted from a system that ‘told them what people were saying about them on the internet’ The typical response we got was ‘sounds cool’ or at the most ‘yeah that would be really useful’ What, of course, I was really after was to find real pain.

Social Media 59

Social Media Strategy Comparison B2B 59

DCX

AUGUST 27, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. The DCX Newsletter is a reader-supported publication. Please consider joining the community as a Premium subscriber to support the continued creation of posts like this. Get 30 day free trial Welcome to the DCX Newsletter Here's a sneak peek of what's in store: Become a Customer Anthropologist Flip the Organizational Chart Embrace Productive Failure Cross-pollinate with Unlikely Partners Implement Micro-Experiments Ready?

Strategy 52

Strategy Innovation Industry Hospitality 52

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

Brandwatch CX

AUGUST 27, 2024

3 years ago we started building Brandwatch on top of the search engine we had developed. We asked prospective users what in particular they wanted from a system that ‘told them what people were saying about them on the internet’ The typical response we got was ‘sounds cool’ or at the most ‘yeah that would be really useful’ What, of course, I was really after was to find real pain.

Social Media 59

Social Media Strategy Comparison B2B 59

CSM Magazine

AUGUST 27, 2024

Customer service quality is the foundation of any successful organization. However, attaining and sustaining high levels of customer satisfaction needs more than just basic training. Modern technology provides new solutions to improve customer service training, giving employees the tools they need to succeed in a competitive industry. From virtual reality simulations to gamification, the latest tech-driven approaches are transforming how businesses train their teams.

Customer Service Training 52

Customer Service Training Training Gamification Customer Service 52

Clarivate

AUGUST 27, 2024

Since the FDA’s approval of the first pulsed field ablation (PFA) system in the U.S. last December, PFA technology has rapidly reconfigured the electrophysiology market in the U.S. and ramped up sales of PFA systems in Europe. The shocking speed of PFA’s adoption continues to reverberate through the industry, but the benefit appears more widespread than early reports indicated.

Marketing 52

Marketing System Case Study Guidelines 52

Circular Edge

AUGUST 27, 2024

Multi-Cloud and Hybrid Cloud Join live: Wednesday, December 11 | 1pm Eastern As businesses embrace digital transformation, multi-cloud and hybrid cloud strategies have become essential for flexibility, cost optimization, and scalability. This webinar will cover the key concepts, benefits, and best practices for managing multiple cloud environments. Learn how to effectively integrate and secure your cloud infrastructure to enhance performance and resilience.

Connections 52

Connections Strategy Management How To 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Maru Group

AUGUST 27, 2024

The Financial Conduct Authority’s (FCA) ‘Consumer Duty’ regulations landed with a ‘thud’ on the desk of many research and customer teams last year - and along with it came no shortage of changes and improvements for companies to make to ensure that their financial products and customer messaging is compliant with FCA standards. However, for many of our clients and industry partners in financial services, the introduction of Consumer Duty is proving to be more than just another compliance exercis

Consumers 52

Consumers Financial Guidelines Communication 52

Circular Edge

AUGUST 27, 2024

Automation and Emerging Technologies: Shaping the Future Join live: Wednesday, November 13 | 1pm Eastern In a rapidly evolving digital landscape, automation and emerging technologies are transforming industries at an unprecedented pace. From artificial intelligence (AI) and machine learning (ML) to robotic process automation (RPA) and the Internet of Things (IoT), businesses are leveraging these technologies to drive efficiency, innovation, and growth.

Technology 52

Technology Trends Innovation Industry 52

NobelBiz

AUGUST 27, 2024

The current, often hectic environment in call centers is due to them trying to handle a large number of customer interactions while maintaining high service quality. One highly effective method to simplify this process is Intelligent Call Routing (ICR). This technology, powered by AI, changes the way incoming calls are managed, making sure that customers are swiftly directed to the right agent or department.

Contact Center 52

Contact Center Call Center System First Call Resolution 52

SurveySensum

AUGUST 27, 2024

Did you know that email surveys are the third most popular channel having an average response rate of 30%? Not just that! Personalized emails can help you achieve an open rate of 29% and a click-through rate of 41%. By crafting an engaging email template that is both engaging and tailored to individual customers’ experience, you will boost your response rate significantly and also gather feedback that is relevant and accurate.

Survey 52

Survey NPS Feedback Study 52

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Perkville

AUGUST 27, 2024

Discover Real Pilates in Dubai, led by Reza Alavi. Explore their growth, loyalty programs, and commitment to wellness. Join their transformation journey today!

Loyalty Programs 52

Loyalty Programs Loyalty 52

Strativity

AUGUST 27, 2024

The post One Segmentation to Rule Them All? The Benefits of Having a Segmentation Portfolio appeared first on Material.

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Optimove

AUGUST 27, 2024

New research from Optimove suggests that people who bet on the NFL are planning to do so more in 2024 than they did in 2023, despite two-thirds admitting they bet more than they are comfortable with. The post Optimove research suggests NFL bettors gambling beyond comfort level appeared first on Optimove.

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Forrester's Customer Insights

AUGUST 27, 2024

Are you ready to transform your B2B marketing and sales strategies? Forrester’s B2B Summit EMEA 2024 is just around the corner, and it’s the event you can’t afford to miss. Here’s why you need to be there. Revolutionize Your B2B Strategy. In today’s fast-paced business environment, staying ahead of the curve is crucial.

B2B 36

B2B Sales Strategy Marketing 36

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Tools

AWS Machine Learning

AUGUST 27, 2024

Amazon Q Business is a fully managed service that lets you build interactive chat applications using your enterprise data. These applications can generate answers based on your data or a large language model (LLM) knowledge. Your data is not used for training purposes, and the answers provided by Amazon Q Business are based solely on the data users have access to.

Groups 88

Groups Data Examples How To 88

Forrester's Customer Insights

AUGUST 27, 2024

To understand current US consumer financial health, Principal Forecast Analyst Jitender Miglani analyzes key Q2 2024 Bureau of Economic Analysis (BEA) data.

Analysis 36

Analysis Financial Consumers Data 36