Totango
FEBRUARY 9, 2024
To make it to the Super Bowl, a football team must have two things: a strong defense and a strategic offense. The defense maintains a good field position and prevents the opposing team from scoring points, while the offense orchestrates smart plays to gain additional yards and score points. Similarly, to be successful, an enterprise needs to be able to prevent churn and increase revenue growth.
InMoment XI
FEBRUARY 9, 2024
The automotive industry is in the midst of a huge transformation. It’s driven, in part, by product innovation. Advancements in electric vehicles are leading to increased adoption, and concepts that were once pipe dreams—such as connectedness and autonomous vehicles—are becoming a reality. At the same time, we’re seeing a massive shift in the way consumers want to browse and buy vehicles.
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Retently
FEBRUARY 9, 2024
Creating an insightful customer feedback questionnaire can seem daunting. What questions do you include to not only garner responses but also drive your business forward? Our guide walks you through crafting a compelling questionnaire with 35 essential questions you can use immediately. Dive into the steps for effective questionnaire design, crucial areas for feedback, and tactics for maximizing the valuable data you collect without the fluff.
AWS Machine Learning
FEBRUARY 9, 2024
Enterprises are seeking to quickly unlock the potential of generative AI by providing access to foundation models (FMs) to different lines of business (LOBs). IT teams are responsible for helping the LOB innovate with speed and agility while providing centralized governance and observability. For example, they may need to track the usage of FMs across teams, chargeback costs and provide visibility to the relevant cost center in the LOB.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Beyond Philosophy
FEBRUARY 9, 2024
Practicality is essential. Great ideas you can’t do anything with in the real world are a waste of time. Bob Black, one of our avid podcast listeners, likes our concepts about eliciting particular customer emotions. But he doesn’t know how to do that in practical steps. So, this episode gives them to him. Bob isn’t alone. Numerous organizations struggle with eliciting specific emotions in their customers.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Zonka Feedback
FEBRUARY 9, 2024
Text mining enables organizations to retrieve information from text data. With Zonka Feedback, you can know customer's intent, emotions, and sentiments.
Amplifai Coaching Category
FEBRUARY 9, 2024
Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.
BlueVenn
FEBRUARY 9, 2024
OL Connect Integrations Webinar Series OL Connect Functions OL Connect helps users create, manage, distribute, and automate transactional and promotional documents while solving the challenge of integrating systems. Delve into this 5-session webinar series to gain comprehensive knowledge of OL Connect’s key functions and the value they can bring to your customers.
Amplifai Coaching Category
FEBRUARY 9, 2024
Join Dennis Wakabayashi, renowned as the 'Global Voice of Customer Experience', and Sean Minter, CEO of AmplifAI, as they explore how AmplifAI is revolutionizing the call center landscape with innovative AI-driven solutions.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
SurveySparrow
FEBRUARY 9, 2024
Every customer who comes to you has a unique story that influences their journey and impacts their purchase decision. For some, it could be the desire to find an alternative or enhance an already existing experience. But if they are considering your brand, it means they think your product or service has exactly what they need. Now, it’s your call – how do you make their customer journey as pleasant and efficient as possible?
SurveySensum
FEBRUARY 9, 2024
Every business operates within the context of the marketplace. The changes occurring in the market can affect your brand’s marketability and performance. Customers can have changing needs and preferences, and global events can influence your industry. It is, therefore, important for businesses to continuously study and understand the market. This knowledge helps them make better decisions that contribute to their success.
CSM Magazine
FEBRUARY 9, 2024
In today’s fast-paced society, unexpected expenses can bring about financial dilemma, leaving us in urgent need of quick and immediate financial solutions such as same day loans. These quick solutions can offer much-needed relief when you find yourself in a monetary pinch, with seemingly no way out. When to Use Same Day Loans? Same day loans are not designed as a long-term economic plan, but rather, a lifesaver in an unforeseen financial crisis.
My Customer
FEBRUARY 9, 2024
Finance brands have an image problem. To many, they elicit thoughts of stuffy waiting rooms filled with men in suits busily clicking away.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Brad Cleveland Blog
FEBRUARY 9, 2024
An important part of delivering effective and efficient service is anticipating customer demand, or put another way, forecasting the workload. The beautiful thing about forecasting customer workload is that it encourages you – actually requires you – to know your … Continue reading → The post Transform Service Efficiency with Forecast Accuracy and Schedule Adherence appeared first on Brad Cleveland.
Michel Falcon Experience
FEBRUARY 9, 2024
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Forrester's Customer Insights
FEBRUARY 9, 2024
AI couldn’t stay out of the headlines in 2023. While there was the ongoing string of generative AI announcements, AI also experienced legislative and litigious scrutiny. Both AI technology companies and enterprises that use these technologies experienced investigations related to their AI use.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Michel Falcon Experience
FEBRUARY 9, 2024
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Forrester's Customer Insights
FEBRUARY 9, 2024
To deliver the next wave of business growth, leaders need superior and relentless alignment to achieve high-performance IT.
Michel Falcon Experience
FEBRUARY 9, 2024
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Brad Cleveland Blog
FEBRUARY 9, 2024
An important part of delivering effective and efficient service is anticipating customer demand, or put another way, forecasting the workload. The beautiful thing about forecasting customer workload is that it encourages you – actually requires you – to know your … Continue reading → The post Transform Service Efficiency with Forecast Accuracy and Schedule Adherence appeared first on Brad Cleveland.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
SmartKarrot
FEBRUARY 9, 2024
Greetings, esteemed readers. Today, I am thrilled to share insights into the recent partnership between SmartKarrot and Quint, a collaboration that promises to reshape the landscape of customer success in the tech industry. As a seasoned customer success expert, I find this venture particularly exciting, and I believe it holds tremendous potential for both organizations.
Michel Falcon Experience
FEBRUARY 9, 2024
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Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
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