CSM Magazine

APRIL 17, 2024

Victor Obando, VP of Customer Solutions, ActivTrak Earlier this year the World Bank predicted the global economy would slow for a third straight year in 2024. While the job market is still strong in some industries and regions, heightened global tensions, high inflation and high interest rates have increased business uncertainty. As a result, leaders are proceeding cautiously when it comes to expanding company headcount, including in the area of customer service – which is often one of the most

Customer Service 59

Customer Service Sports Banking Analytics 59

Bill Quiseng

APRIL 17, 2024

QUI QUOTE: Instead of giving incentives to your customers who fill out your surveys, offer rewards and recognition to your people who deliver service so GREAT customers rave about them on your surveys and social media. Customers pay for their experience, not your product or service. And it’s THEIR experience, not yours. Customers seek the best emotional value in their experience.

Social Media 156

Social Media Financial Loyalty Survey 156

AWS Machine Learning

APRIL 17, 2024

In asset management, portfolio managers need to closely monitor companies in their investment universe to identify risks and opportunities, and guide investment decisions. Tracking direct events like earnings reports or credit downgrades is straightforward—you can set up alerts to notify managers of news containing company names. However, detecting second and third-order impacts arising from events at suppliers, customers, partners, or other entities in a company’s ecosystem is challenging.

Financial 131

Financial Connections Data Report 131

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. Investing in truly understanding them has a massive financial payoff. Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. Companies earning $1 billion annually often see an additional $700 million in revenue within just 3 years of prioritizing customer experience.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Advertisement

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

AWS Machine Learning

APRIL 17, 2024

Recent developments in machine learning (ML) have led to increasingly large models, some of which require hundreds of billions of parameters. Although they are more powerful, training and inference on those models require significant computational resources. Despite the availability of advanced distributed training libraries, it’s common for training and inference jobs to need hundreds of accelerators (GPUs or purpose-built ML chips such as AWS Trainium and AWS Inferentia ), and therefore tens o

Metrics 122

Metrics Resources System Management 122

BirdEye

APRIL 17, 2024

In a landmark move aimed at bolstering transparency and trust, YouTube has introduced a mandatory policy requiring creators to disclose the use of AI-generated content in their videos. This decision comes in response to the growing concerns over artificial intelligence’s role in content creation and its potential to mislead viewers. Policy overview: Combating deceptive content with transparency YouTube now mandates that creators reveal when their videos include AI-generated or significantl

Policies 64

Policies Social Media Video Guidelines 64

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. Investing in truly understanding them has a massive financial payoff. Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. Companies earning $1 billion annually often see an additional $700 million in revenue within just 3 years of prioritizing customer experience.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

West Monroe

APRIL 17, 2024

Talent and skill shortages continue to be a growing concern for manufacturers as they mature their digital capabilities. Beyond just the large and growing shortage of workers , there’s an equally troubling deficit of the digital skills needed to power the move toward smart manufacturing and Industry 4.0. Industry leaders recently ranked “building a stronger and more resilient workforce” among the top three investment priorities for 2024.

Leadership 59

Leadership Culture Competitive Advantage Study 59

Optimove

APRIL 17, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it matters: Celebrated on the third Thursday of each quarter, “Get to Know Your Customers Day” emphasizes the importance of understanding customers deeply and catering to their wants and needs. Marketers should be mindful of their most valuable customers and their offerings.

Tips 59

Tips Loyalty Customers Brands 59

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

Team Support

APRIL 17, 2024

In the digital age, where customer expectations are higher than ever, providing exceptional customer support is not just an option; it's a necessity. As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. It's not just about solving customer issues but creating a seamless, responsive, and personalized service experience that can significantly impact your brand's reputation and your bottom line.

Analytics 52

Analytics Customer Satisfaction System Software 52

Magellan Solutions

APRIL 17, 2024

Are you tired of wasting countless hours entering data into your CRM system? Did you know that sales representatives spend 65% of their time on administrative tasks such as repetitive data entry, leaving only 35% dedicated to actual selling activities ? That’s a significant chunk of lost productivity and missed opportunities. With this, there’s a pressing need to streamline and automate data entry processes that consume valuable selling time; this is where automating CRM data entry servic

CRM 52

CRM Sales Data Customer relationships 52

CSM Magazine

APRIL 17, 2024

In today’s always on economy, customer experience managers face the challenge of meeting consumer expectations round-the-clock. Enter chatbots – the tireless, automated assistants revolutionizing customer service. But not all bots are created equal. The difference between a bot that enhances customer experience and one that frustrates users often lies in its features.

Chatbots 52

Chatbots Multi-Channel Social Media Customer Confidence 52

The DiJulius Group

APRIL 17, 2024

Uncover the future of customer service as we explore the power of AI, where technology meets empathy head-on. John and his colleague Dave Murray take you through the emerging “collaborative AI” world, redefining traditional customer interactions and the emotional bonds they forge. From tackling empathy fatigue to considering AI as a potential carrier of compassion, Read Full Article The post 152: The Power of Purpose appeared first on The DiJulius Group.

Groups 52

Groups Meeting Interaction Technology 52

Advertisement

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

CSM Magazine

APRIL 17, 2024

In today’s fast-paced, customer-centric business landscape, the traditional approach of reactive customer service—to wait for customers to reach out with issues—no longer reigns supreme. Instead, proactive customer service, which involves anticipating and addressing customer needs before they arise, is now considered a gold standard in fostering strong customer relationships and loyalty.

Customer Service 52

Customer Service Self Service Return on Investment Social Media 52

Forrester's Customer Insights

APRIL 17, 2024

In Greek mythology, Scylla and Charybdis represented the problem of navigating between two hazards: deadly rocks on one side, a fearsome whirlpool on the other.

Customers 39

Customers 39

2020 Research

APRIL 17, 2024

Key Takeaways Strong union ties don’t affect the views of union-affiliated Michigan voters as much as other factors, like religion and parenthood Though Trump isn’t seen as pro-union, some of these Michigan voters support him because they believe he’s pro-worker These voters have concerns about the U.S. economy, especially the cost of housing. They offered ideas for government programs that could help make housing more affordable In this Article What Influences Union-Affiliated Michigan Voters W

Government 59

Government Groups Policies Connections 59

Forrester's Customer Insights

APRIL 17, 2024

In our 25-criterion evaluation of Workday services providers, we identified the most significant ones and researched, analyzed, and scored them. This blog introduces you to the report on how each provider measures up and helps enterprise technology leaders select the right one for their needs.

Measurement 36

Measurement Technology Report Insurance 36

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Forrester's Customer Insights

APRIL 17, 2024

Financial services firms are at various stages of defining their vision for AI and what value AI can bring to their organization. In reality, most firms are still far from realizing significant commercial value from their AI investments. Singapore-based DBS Bank stands as a role model for these firms.

Banking 36

Banking Financial Customers 36

Forrester's Customer Insights

APRIL 17, 2024

Your cloud usage continues to grow. The types of workloads you’re migrating are trending increasingly mission-critical. Your cloud governance must match this new reality.

Government 36

Government Strategy Trends Industry 36

Forrester's Customer Insights

APRIL 17, 2024

Investing in sustainability management software is an important business imperative not only to be complaint to sustainability regulations, but also to drive an environmental sustainability strategy, optimize metrics and reporting, and have good corporate sustainability data management practices especially if you need to prove you are doing what you said you would.

Software 34

Software Management Metrics Report 34