eglobalis
APRIL 23, 2024
Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges The post Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges appeared first on Eglobalis.
C3Centricity
APRIL 23, 2024
As we all know and, unfortunately, have probably also experienced, every dollar in our marketing expenditure must be justified, and we have to prove our marketing ROI or risk budget cuts! Chief Marketing Officers (CMOs) face the dual challenges of managing budget constraints while also demonstrating the return on investment (ROI) of their marketing initiatives.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Investigators by 360Connext
APRIL 23, 2024
The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. CX leaders know customer experience (CX) is not just about transactional exchanges; it’s about building lasting relationships.
InMoment XI
APRIL 23, 2024
True excellence in customer experience (CX) demands more than just understanding and insights; it requires actionable strategies that drive tangible results. InMoment’s Integrated CX offers a transformative pathway to success, encompassing Strongest Signals , Richer Insights , and Smartest Actions. In this blog post, we’ll explore how your organisation can take the smartest actions, the final piece of the puzzle of our Integrated CX approach.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Experience Investigators by 360Connext
APRIL 23, 2024
“Where should unique customer experiences fit in our prioritization of projects, and how do we show value in situations where the number of customers impacted may not be high?” Discover the paramount importance of empathy in crafting a brand’s reputation and fostering unwavering customer loyalty, especially through the delicate handling of unique customer issues.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
AWS Machine Learning
APRIL 23, 2024
Generative artificial intelligence (AI) has gained significant momentum with organizations actively exploring its potential applications. As successful proof-of-concepts transition into production, organizations are increasingly in need of enterprise scalable solutions. However, to unlock the long-term success and viability of these AI-powered solutions, it is crucial to align them with well-established architectural principles.
Helpt
APRIL 23, 2024
Imagine you have a problem. You scour the internet for a solution. Maybe you start with Google, and then you move to YouTube to get a visual explanation. Maybe you even tap into the hot solution of the time: ChatGPT, or even a bit spicier, Gemini. Finally, your options are exhausted so you decide to pick up the phone, look up the support number, and entrust your future to the person who picks up the phone.
NobelBiz
APRIL 23, 2024
The debt collection industry is undergoing a major shift. Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This evolution reflects broader trends in consumer behavior, regulatory environments, and technological advancements. Table of Contents What is a Debt Collection Agency and How does it Work?
Optimove
APRIL 23, 2024
Re-engage your churned customers with this guide Download Now Why it Matters: The 2024 Optimove Insights Report on Marketing Fatigue provides crucial insights for marketers. With rising unsubscribes due to message overload, balancing relevance and personalization is vital to avoid fatigue. Embracing these strategies fosters meaningful connections akin to skilled salespeople.
Advertisement
In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Helpware
APRIL 23, 2024
Client relationship management (CRM) revolves around cultivating robust, enduring connections between clients and providers. Although small and medium-sized enterprises (SMEs) often prioritize acquiring new leads, nurturing meaningful partnerships with well-suited clients can prove to be a transformative element in their success journey.
Forrester's Customer Insights
APRIL 23, 2024
Cloud has driven enterprise IT transformation with speed and scale that was simply impossible with data centers alone. But operating models haven’t always kept up — and the mismatch means that old operating models impede the optimization of cloud IT.
Adrian Swinscoe
APRIL 23, 2024
About a year ago, I spoke to Luc Dammann, President EMEA at Adobe, about some new research that Adobe had just published. The research found that […] The post New Adobe research: Generative AI is changing what consumers expect from brands first appeared on Adrian Swinscoe.
Integrity Solutions
APRIL 23, 2024
High-performing Sales organizations go beyond hiring for “measurables” and have well thought out plans, processes, coaching and salesperson development strategies in place. The annual NFL Draft is always full of intrigue for many reasons. The real-time drama unfolds as teams select what they consider to be the best 256 college football prospects over a three-day period.
Advertisement
What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Amplifai Coaching Category
APRIL 23, 2024
Everything you need to know about call center productivity - from key productivity metrics to tools and strategies you can leverage to improve productivity. This essential Call Center Productivity Guide was put together by a team of researchers and customer service practitioners with over 25 years of contact center experience, so you know you're in good hands.
West Monroe
APRIL 23, 2024
Across the healthcare industry, leaders and analysts can’t seem to stop talking about a crisis with no immediate solution: a severe shortage of nurses. With an aging patient population whose demand for healthcare services is only projected to grow, how can the industry prevent this problem from spiraling out of control? Simply filling vacancies will not solve this problem; instead, healthcare leaders must rethink care team structure and fully understand the key drivers of nurse job satisfa
Magellan Solutions
APRIL 23, 2024
Would you agree that accurate data is any successful business’s lifeblood? For small and medium enterprises (SMEs) still striving for success, managing and maintaining growing data accurately is challenging with limited resources. A survey by Forrester found that nearly 60% of SMEs lack a dedicated data quality team , making it harder to maintain data accuracy.
Team Support
APRIL 23, 2024
In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. Customer support in manufacturing is not just a service, but a commitment to nurturing a long-term partnership. This industry is full of complex machinery and detailed processes. Utilizing relevant technology provides a streamlined, simplified direction to establish sustainable growth and stay competitive.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
CSM Magazine
APRIL 23, 2024
When discussing communication and collaboration tools for businesses, we often encounter the terms “intranet platforms” and “enterprise social networks.” While these terms may appear similar initially, they have characteristics. This article aims to elucidate these disparities by exploring the features of each platform and how businesses can effectively utilize them based on their requirements.
SurveySparrow
APRIL 23, 2024
Ever watched a movie or a TV show and marveled at how seamlessly everything flowed from one scene to the next? Each scene draws you deeper into the story until you’re completely immersed in the world created by the filmmaker. That’s the magic of a well-crafted storyboard at work. In this comprehensive guide, we will be diving deep into the art form that is a great video storyboard, from the benefits to how you can create one for your videos.
Help Scout
APRIL 23, 2024
Learn what service desk software is, why your IT team should make the investment, and a few interesting options if you’re ready to take the next step.
Team Support
APRIL 23, 2024
When it comes to support, every second counts. The constant barrage of support tickets can often feel like a relentless wave, threatening to overwhelm even the most seasoned support teams. Amid this tumultuous sea of demands, the siren song of automation calls out – promising a haven of efficiency and tranquility. TeamSupport, with its cutting-edge automation features, emerges as the guiding light for software support teams navigating these treacherous waters.
Advertisement
Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
Forrester's Customer Insights
APRIL 23, 2024
Don’t miss the CX Summit APAC 2024, which promises to be riveting as industry speakers and Forrester analysts share their insights on CX, digital, and marketing, and how AI is making an impact. Join us in Sydney, Australia, or as a digital experience on May 28 to hear from Forrester analysts and industry experts.
AWS Machine Learning
APRIL 23, 2024
We are excited to announce two new capabilities in Amazon SageMaker Studio that will accelerate iterative development for machine learning (ML) practitioners: Local Mode and Docker support. ML model development often involves slow iteration cycles as developers switch between coding, training, and deployment. Each step requires waiting for remote compute resources to start up, which delays validating implementations and getting feedback on changes.
Forrester's Customer Insights
APRIL 23, 2024
As organizations increasingly invest in genAI capabilities and consumer-facing use cases, they need to consider consumer trust. Learn how to foster trust in this CX Summit EMEA keynote preview.
Forrester's Customer Insights
APRIL 23, 2024
Operating models optimize organizations to drive value in dynamic B2B markets. Forrester's High-Performance Operating Model Framework helps align all aspects of the organization to deliver customer value and prioritize decision-making.
Advertisement
With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.
Expert insights. Personalized for you.
400 
Let's personalize your content